Rafi Alam

Hi @joydipkar73 ,

We haven’t heard anything from you in a while.

However, we have released an update recently, you can update the plugin and check whether the issue still persists.

Let us know if you’re still facing the issue.

Thank You.

Hi @joydipkar73 ,

We haven’t heard anything from you in a while.

However, we have released an update recently, you can update the plugin and check whether the issue still persists.

Let us know if you’re still facing the issue.

Thank You.

Hi @before80 ,

We haven’t heard anything from you in a while.

I hope your issue is resolved.

However, we have released an update recently, you can update the plugin and check whether the issue still persists.

Let us know.

Thank You.

Hi @kyoshi401 ,

We haven’t heard anything from you in a while.

I hope your issue is resolved.

However, we have released an update recently, you can update the plugin and hopefully it will work fine for you.

Let us know if you’re still facing the issue.

Thanks.

Hi @macdesign13 ,

We’ve released an update of the plugin with the Srcset error fix.

This fix should be working fine for you. Please update and check the plugin.

Let us know if the issue still persists.

Thank you.

Hi @joydipkar73 ,

Can you make sure whether your Google Storage Bucket is Public?

Thank you.

Hi @joydipkar73 ,

Can you try clearing the cache of your site? Clearing cache should resolve this issue.

If not, then you may try deactivating other plugins to find out if there’s any conflict.

Also, can you give us the screenshot of the console error?

Thank you.

Hi @joydipkar73 ,

Can you give us more details about this issue?

Since it is a server-related issue, the more information you provide, it will help us assess the issue faster.

Let me know.

Thank you.

Hi @joydipkar73 ,

Can you give us more details about this issue?

Since it is a server-related issue, the more information you provide, it will help us assess the issue faster.

Let me know.

Thank you.

Hi @macdesign13 ,

We will release an update within this week, and I’ll notify you once the update is released.

Thank you for your patience.

Hi @joydipkar73 ,

Did you use any plugin to move the media to the trash and to delete the media?

Can you tell me the name of the plugin so that we can replicate the issue?

Also, can you give us the Media Storage to Cloud error log?

Thank you.

Hi @before80 ,

This seems to be an issue of plugin conflict.

Can you give us the Media Storage to Cloud error log, then we will be able to identify the exact reason you are getting this error message.

Thank you.

Hi @kyoshi401 ,

This signature error usually occurs due to providing the wrong AWS Secret access key.

Can you please check the Amazon Access Key ID and Secret Access Key again, and also you need to clear out the empty blank spaces from your Amazon Access Key ID and AWS Secret access key (you may paste the Access Key and Secret Access Key on a note pad and then you will find empty spaces – if there’s any).

Let me know if the error still persists.

Thank you.

Hi @macdesign13 ,

Thank you for letting us know about this issue.

We are already having a look at this issue and hopefully we will give you an update with a fix ASAP.

Thank you.

Hi @joydipkar73 ,

We’ve released an update of the plugin. Can you please update the plugin and check whether this problem still persists.

Also can you please mail us the Media Storage to Cloud error log?

Thank you.