Rafi Alam

Hi @salviof

Since we haven’t heard anything from you in a while, we’re now closing this thread.

You’re always welcome to open another thread if you face any more issues with our plugin.

Thanks.

Hello @salviof ,

Great! Feel free to let us know if you face any further issues.

Thank you.

Hello @abrand1958 ,

I was following up to see if the issue was resolved.

If not, then please reply with the inquired data.

Thanks.

Hello @helikazeta ,

Can you please cross-check whether you are entering the correct Region?

Also, can you please give me a screenshot of the error from the plugin dashboard?

Thank you.

• This reply was modified 3 years, 11 months ago by Rafi Alam.

Hello @salviof ,

We’ve released an update of the plugin with the double “//” on the plugin dashboard storage icons URL issue.

You can download the update and check whether the issue’s still there.

Let me know if the issue still persists.

Thank you

Hello @abrand1958 ,

Can you please do a plugin conflict check and see if you are getting this error due to a conflict?

You can disable other plugins and see if it’s working or whether the error still persists.

Let me know.

Thank you.

Hello @b1026q9 ,

Well, in this case, can you please contact your Server provider regarding this issue that from where this request is coming?

They should be able to help you with this.

Let me know if this works.

Thank you.

Hello @abrand1958 ,

Can you please give us a screenshot of the error you are getting?

Also, can you please send us the M2C error log, which you will get from the WP Cloud -> Logs

Thank you.

Hi @b1026q9 ,

Can you please check whether this request is incoming or outgoing?

Also, can you check if you have any scheduled fetch running on any merchant?

You see, this could happen if you have a scheduled fetch setup on any merchants and if they are trying to fetch the feed. In this case, you will be getting requests like this.

You can stop the schedule fetch to stop getting this type of request.

Let me know.

Thank you.

Hi @b1026q9 ,

Well, this request should have been removed once you delete the plugin.

However, if you can still see the request, can you try deleting the folder rex-feed?

Let me know if this works.

Thank you.

Hello @stevehirons ,

I’m sorry but the feature to use a custom feed URL is not there right now. But we will add it to our backlog and try to bring such a feature in the near future.

Thank you.

Hi @salviof ,

Can you please give us a screenshot of the entire page and the error log console?

However, you may purge reverse proxy cache to see if this works.

Also, can you please try disabling the Varnish cache on WordPress admin to check if it’s working?

Let me know if this works.

Thank you.

Hi @salviof ,

Thanks for pointing out this issue.

This issue will be resolved in our next update.

I’ll let you know once this is fixed.

Thank you.

Hi @salviof ,

Can you tell me exactly what issues are you having? Are you getting any error messages?

Let me know.

Thank you.

Hi @salviof , We are glad you found us helpful.

Cheers.