radiusbenders

Thank you for the note on how to correct the spelling, but I’m happy to wait until a later update. Appreciate the apology, but it’s not necessary. Programming is hard work (I’ve done it) and it’s easy for little errors to creep in along the way. Thank you for a wonderful plugin.

WooCommerce 3.1.2
Catalogue Enquiry 3.1.2

I have re-rested this form and I can confirm that the variation does NOT print in the email.

https://www.jademinternational.com/lbm/product/3248/

Your free to send me a form and I can forward the email to you.

NB. The variation used to print previously. However, the last two WooCommerce updates have updated the database so there may be changes the current form does not take into consideration.

The updated plugin has been updated on both the test site and the live site and I can confirm that the issue has been resolved. Thank you.

I just realised that this is posted in a thread that is marked as ‘resolved’. Should I post in a new thread?

https://www.jademinternational.com/lbm/product/3231/

Hi. I’m having the same issue but I can provide more information.
Firstly: WP 4.8 / WooCommerce 3.1.1 / Catalogue Enquiry 3.0.4

The issue for me started after updating to WooCommerce 3.1.0 and Catalogue Enquiry 3.0.4 which was done at the same time. (I can however roll back to the earlier version of Catalogue Enquiry if you need me to test the earlier version on the later version of WooCommerce).

We have a colour pickbox in the product. If you do NOT select a colour the form works fine and you are redirected to a “form sent” page and the email is received. If you select a colour, then the error message “Error in system please try later” is displayed, and the pages does NOT redirect to a “form sent” page, and you may or may not receive the email.

I do have a “test” website where you can view and try this yourself, however, you will need to email me for the url as I do not want to post it here. I always update plugins and test on my test website before I update my live site.

Is there any more information you need?

I’ve worked this back, and the issue is to do with css optimisation for site speed. If I turn off cs optimisation, then the page will load correctly on on a mobile device. I guess I’ll need to figure out the css required for mobile devices so that it is loaded with the page.

The site is:
letterboxman.com.au

Hi Moumita,

I noticed late yesterday, before you sent me the post, that the plugin was ready for an update, and after the update I can confirm that it appears to be working well now. We will be changing a lot of products from simple to variable over the next few days and if I notice any issues I’ll be sure to report back.

Thank you very much for your excellent service!

We have every product in an “all products” category, and exclude the ‘all products’ category so that we have the enquiry button on every product. We are a manufacturer and we find that we get a LOT of product enquiries because customers what a modified version of a standard product.