Hi Ethan, apologies for the delay in replying.
Unfortunately is isn’t a case of more than one email, i have double checked and it is definately only the one email we have. It doesn’t happen all the time as well – only every so often but when it does happen, it is a duplicate email sending days sometimes weeks after the initial email, so it isn’t even as though it is sending a duplicate at the same time. It is as though something is triggering it to resend some time after the original one is being sent. And when the duplicate is being received, it has the newest date on it too.
Thanks,
Rachael
