r0meobrav0

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  • Thread Starter r0meobrav0

    (@r0meobrav0)

    I don’t use Github (in addition to being relatively unfamiliar with it and the very programmer-oriented theme), so not entirely sure what I am doing with it.

    But if that is the only option then I will have to sign up to post this request.

    Thread Starter r0meobrav0

    (@r0meobrav0)

    oh, this has reopened now with your reply.. but the newer thread I created today has the replies by Royal Mail and further information..

    I’ll post them here:

    Royal Mail have told me that their report shows:

    —
    “We have carried out an investigation and and it does look like we are just being passed a single character in the state field.

    So for example, in your order you supplied information/screenshots of, the state/county in your WooCommerce store is ‘Attica’ – but we are being passed the letter ‘I’.

    We have checked our databases for other international WooCommerce orders, and some of them have a single digit identifier, and some have the actual name of the state.

    It’s worth passing this information on to WooCommerce, to see if they can identify what is being saved in the ‘State’ field in the database in the back end of WooCommerce, and when they get back to you we can take it from there.”
    —

    What this means is every single order passed from WooCommerce is erroneous and means the end result is cost for us as we have an undeliverable item and have paid postage for it.

    Can this be looked into please? We feel it’s fairly serious and needs rectifying or something looking at?

    I notice the latest WooCommerce update it had a lot of “state” identifier fixes for other countries – but not Greece/Spain in my issues above – is that the same sort of thing that may need looking at?

    Feedback welcomed as always..

    Thanks

    Thread Starter r0meobrav0

    (@r0meobrav0)

    Thanks. I have added my thoughts to it.

    Thread Starter r0meobrav0

    (@r0meobrav0)

    Thanks – the only issue I have omitting the whole State/County is that it means a whole address field is absent and increases my risk of non-delivery.

    I’ve also submitted the questions to Click + Drop support email, so I’ll see what they say.

    The information within the order (WooCommerce) is correct. It’s most likely C+D dragging something in incorrectly, but I’m just guessing. It’s frustrating.

    Thread Starter r0meobrav0

    (@r0meobrav0)

    Hi,
    We don’t use a Royal Mail plugin? Click + Drop pulls the information directly from the WooCommerce orders. Same as it does with eBay, Etsy, etc..

    Essentially you authorise Click + Drop to use your WooCommerce / eBay / Etsy / other Marketplace to drag orders into a list, and apply the postage to them via Click + Drop. (apologies if you knew this).

    Hence why I presumed it was a WooCommerce ‘data field’ issue somewhere.

    The Royal Mail plugin/extension looks like some sort of paid thing.

    • This reply was modified 2 years, 11 months ago by r0meobrav0.
Viewing 5 replies - 1 through 5 (of 5 total)