quanvhm

@missveronicatv
Thank you very much for your support during this time. However, if uploading multiple users with multiple avatars using this add-on is not possible, then it doesn’t suit my current website, as I can still access each user’s profile as an admin to do it individually instead of uploading files one by one. If you can help me with bulk uploading (as an admin), I would be extremely grateful. If not, I will look for another solution. Thank you very much.

Wait, we need to clarify the issue:

1. I’m using an image from the Media Library and have also tried using this URL: /wp-content/uploads/2025/01/123456789-3.jpg, but it’s still not working.
2. Does this add-on allow me to bulk upload users along with their avatars? I don’t have time to do it for each user individually since there are quite a lot of them.
3. I’ve unchecked the “Reuse Meta_key” option so that users can’t edit their avatars anymore.
4. And why is version 1.2.0 still not working?

It seems like you didn’t quite understand what I meant.

1. The images are already in the Media Library of my WordPress admin, and I took the URLs from there to include in the CSV file.
2. The example I provided in my previous reply was just a placeholder (e.g., https://my.domain.com/….. is an example domain, not my actual website). If needed, I can privately share the real domain with you in a more secure way rather than posting it here.
3. My goal is to bulk upload employees using a CSV file, and I already have all the employee images stored in the Media Library.→ If CSV is not working, is there any other way to bulk import users into Ultimate Member using your add-on?

Hmm, I’m not sure where I went wrong. However, here’s what I have done, which follows the instructions from your documentation, but it still doesn’t seem to be working.

In the UM settings, I have set it up as follows: https://prnt.sc/qR4oDbDu7TPq

In the CSV file, I have included the necessary fields and data as follows: https://prnt.sc/wZLfGnnegHQS

I have also cleared the cache and refreshed the website multiple times, but the images still do not appear.

Would you be able to take some time to review this and help me resolve the issue?

I really appreciate your support!

• This reply was modified 3 weeks, 6 days ago by quanvhm.

Wow, this is amazing! You have created an incredible add-on for me. After downloading and using it, I seem to have encountered a few issues as follows:

1. The profile picture has been successfully imported into the profile_photo meta_key

• The image class in the HTML has changed to "um-avatar um-avatar-uploaded", indicating that the plugin has recognized the image.
• I checked the directory /wp-content/uploads/ultimatemember/{user_id}/, and the image is not in the folder with the absolute URL.

2. However, the image does not display correctly on the frontend

• When inspecting the <img> element, I noticed differences between users:
  • For users whose profile picture was imported via CSV with the meta_key "profile_photo":<img class="gravatar avatar avatar-190 um-avatar um-avatar-uploaded" src="?1739328019"> → The image path is missing, leaving only the query string. https://prnt.sc/lqLhGLYR1nQp
  • For users whose profile picture was imported via CSV with the meta_key "profile_photo_test":<img src="https://hr.macusaone.com/wp-content/plugins/ultimate-member/assets/img/default_avatar.jpg" class="gravatar avatar avatar-190 um-avatar um-avatar-default"> → The system does not recognize the image and instead displays the default avatar. https://prnt.sc/DyqoeWWkCOan
  • For users who uploaded their profile picture manually:<img class="gravatar avatar avatar-190 um-avatar um-avatar-uploaded" src="https://hr.macusaone.com/wp-content/uploads/ultimatemember/18/profile_photo-190x190.jpg?1739328019"> → The image is displayed correctly with the full path. https://prnt.sc/2KMS5I6AP-90
  • https://prnt.sc/DDqrtPFoL4Xh – OVERVIEW

3. When accessing the Edit Profile page

• For users whose profile picture was imported via CSV with "profile_photo"
  • The Edit and Delete image options are available, but the image is not displayed.
  • This suggests that the system has detected an image, but it is not rendering correctly. → Abnormal behavior.
• For users whose profile picture was imported via CSV with "profile_photo_test"
  • The option Upload photo is available, and no image is displayed, behaving as expected. → Normal behavior.
• For users who uploaded their profile picture manually
  • The Edit and Delete image options are available, and the image is displayed correctly. → Normal behavior.
• https://prnt.sc/oZ__O86SeC6T – OVERVIEW

4. What I have tried but have not resolved the issue

• Cleared browser cache & WordPress cache, but the image still does not display correctly.
• Checked the image directory on the server, confirmed that the image exists, but the plugin does not automatically recognize the image path.
• Checking the database (wp_usermeta), I didn’t find any data related to the image, which makes me wonder how the plugin stores the image information.

5. My questions

1. Does the plugin support automatically generating the image URL after importing from CSV?
2. How can I force Ultimate Member to recognize the image and generate the correct image path?
3. Is there an action/hook that needs to be triggered to enable the image display after import?
4. Why does the system detect the image in Edit Profile but fail to render it?
5. How does the plugin store image information in the database, and why can’t I find any related data in the wp_usermeta table?

I would greatly appreciate any guidance on resolving this issue. Thank you for your support!

• This reply was modified 4 weeks ago by quanvhm.
• This reply was modified 4 weeks ago by quanvhm.
• This reply was modified 4 weeks ago by quanvhm.

Wow, that’s amazing! I’m really looking forward to this plugin. Thank you so much!

It’s great that you have replied to my ticket. As you mentioned, you will create a custom plugin for me to support this, and I’m really happy about that. However, may I ask when I will receive the plugin? My website is very close to its deadline, and everything is almost complete, but the avatar feature is essential and still missing. I hope you can assist me as soon as possible. And I hope that when I receive the plugin, I will also get a documentation guide attached so that I can do it myself instead of having to ask you further.

Thank you, and have a great day!

• This reply was modified 4 weeks, 1 day ago by quanvhm.