quadshot

@freshground just an update reviewing these tickets can you re-send that?

We get a lot of logins sent to help customers, so we might not be matching the site to your issue. Assume it is the one in your settings dump.

We’d like to help so if you can re-send credentials and post here when you do we’d appreciate it.

@robdoar

Can you give a link to the plugin you were using previously? we’d like to check out compatibility with it.

You might consider having the MultiPrice Addon, and making two prices for the same event.

For example, Event 1 might have two prices, $20 for the show and $40 for the show+rental.

Do you need to capture any information on the rental other than the billing info?

This issue appears to be solved and was last updated a week ago.

@ibaan please let us know if you have other issues.

@petervandoorn 1 & 2 – we hear you. There are some other display widgets in progress. This is a free plugin which we thought developers would use, but it seems that it has a wider audience than we anticipated.

3. Well, you would want to create a child theme, and then the templates would be local so you could update the theme without losing changes.

4. This was a miscommunication – For GA tickets (sorry, was thinking seated). Those tickets are on the same order in GA so have the same code, since they were the same Name on the tickets, so they have the same code. HOwever, that code is limited on checkin to that quantity in the order. In your example, you can test this by printing 5 of that ticket, and using a Qr reader to check them in. There is no security without scanning the QR code.

For seated, it’s one per seat, so unique QR code per seat.

6. We appreciate your feedback, and FYI effective at USITT we’re changing to a Tiered pricing model rather than any service fee. If you have any example of a comparable system with all the enterprise features for ‘hundreds’, please email us at [email protected] with the names of them. We’ve never seen a system with these features for this low an annual cost.

@petervandoorn if you have other questions, you can email [email protected] as well. Marking this one resolved, reopen it if there are further questions.

@chelys

Are you logged into the same browser that the QR Reader you are using redirects to?

Also, what exact phone/app are you using?

@andy7891 can you provide us a login to this website so we can look at the installation?

If you can do that, email a login using username ‘opentickets’ to [email protected] and we can take a look.

It looks like it could be a permission issue, or the installation wasn’t completed. The error messages show it is looking for files that definitely work in the installations.

@aroldan Check-in manually in the admin is now in our feature backlog. This will be included in a future release. You should receive notices when updates are available in the wp-admin.

best of luck!

@marlojm1201 there are now discounts for Extensions for verified non-profits. Please email [email protected] for information.

@bradleysp was this issue resolved with the latest plugin updates?

@freshground this is very likely a permission issue on the display of the PDF. Can you check permissions on the old dev site vs live?

If you want some help, provide a wp login to the site using username ‘opentickets’ and email it to [email protected] and we’ll see if we can help.

@ibann If you want to, provide a wp login to [email protected] and we can take a look at your settings as well.

If you do this, make it username ‘opentickets’.

@petervandoorn

Here are some answers below. We do cover some of these in videos on our https://opentickets.com/videos page.

1. The tickets don’t show up on the shop page by design, since ticket purchases are for specific Events, not individual Products. When you create a Ticket product it is set to ‘hidden from catalog’.

The Community Edition has a Event Calendar template you can use to display upcoming events, or you can make your own page and link to individual Chilld Events (specific events, not the Parent description)

YOu can also just create your own display and links to the events.

2. When you ‘view event’ page in the WP admin, you won’t see a ticket link. At the top of the Events posts, look at all Events and you can click the ‘Child’ Event to see the ticket link.

3. Sure! It’s open source, you can edit the code and PDF template. There is no tool to do that on Community, but you can edit the code to do whatever you want.

4. Yes, each ticket has their own unique QR code, whether GA or Seated.

5. On next release this is changing to /event

6. So on this question: Community is Free, and there are extensions you can buy for very little money. Enterprise has every feature we’ve ever written, and is a completely different codebase. Community is completely free… so not sure what you are asking here…

@settler11 It could be a couple small things, but I have some questions.

When you say you are running local, do you mean literally on a local machine, or on a dev box somewhere.

If you are running local, it could be environmental. Unfortunately, in order to help debug we’d need access.

A couple things to try are:

• Make sure the Event is Published.
• On the Admin side, under events, make sure something is selected for the 5 fields there. This is under the Calendar where you created the Event.
• Check the Ticket Product you are selling has Ticket selected

If those don’t work, under OpenTickets -> System cut and paste the report here and that might help us figure out the issue.

@yoursql719 just doing a follow up to see if you were able to get your installation working or had other questions. We’re going to be revisiting some of these in the future, but rather than supporting specific language plugins, we made our software i18n compliant so people can do translations directly in the software if they choose.

Please let us know or respond to this thread if there are other questions.