quadshot

Hi There, Have you tried updating to the most current versions? Also remember to clear the Opentickets System Status Tools buttons. However if the issue is still prensent please email us at [email protected] a login access. Please know that is a live forum so we insist that no site login info be sent to this platform.

Thank you and let us know if you need furthe assistance.

Hello @makmerghen

Thanks for reaching out!

At this time, it is outside of OT’s functionality to import a ticket list using a csv. The attendees list and tickets are generated from the ordering process. So if there is no purchase, the ticketing process and reporting is not triggered.

Hello @jasegw

Thanks for reaching out!

OT has an incompatibility with the Gutenberg editor which causes the blank page to appear when trying to edit a page. While our developers are working on this update, a fix to this is to download and activate the Classic Editor plugin.

This will give you the ability to have OT and still be able to edit your pages.

Hello @conflagration

Apologize for the delay in response!

We would like to take a look at your environment to see what might be going on. If you could provide us with log in information for your site, we can see what steps you may be missing or if the issue is being caused by something else.

For security purposes, please reach out to us at [email protected] and we will be happy to assist.

Thank you!

Hello @yogaflowvlc ,

Thanks for reaching out!

Do you have Yoast SEO activated on your site?

With the latest updates to WP 5.0, we noted that the OT event function has an incompatibility with the latest version of Yoast SEO (version 9.3 or higher). This is causing a bug where the Event Date/Times java script is being blocked from showing on the dashboard.

To add or edit an event, deactivate Yoast SEO and the Event Date/Time will appear on the event page in the dashboard. Once your events are updated and good to go, you can reactivate Yoast and everything will continue to work as it should.

I hope this helps you to move forward. If this does not fix the issue, feel free to reach out to us at [email protected] and we’d be happy to help!

Thank you,
OpenTickets Support

Hello @kobbi ,

Thanks for reaching out!

You can display a list of Featured or Upcoming events using the Display Options extension available for purchase through your Dashboard.

Display Options will give you the option to insert shortcode to create a dynamic list of events separate from your calendar.

Hope this helps! Please let us know if you have any other questions about this feature

Sincerely,
OpenTickets Support

Hello @twowheeler

We apologize for the delayed response!

At this time, we do not have a specific date of when an updated version of OT will be released. However, thank you for alerting us that this is occurring. We have forwarded the information on to the developers.

Thank you for reaching out! Please let us know if there is anything else we can assist you with!

OpenTickets Support

Hello @markwiseone

While the developers are hard at work, at this time, they have not given a specific release date for this update. But until then, activating the Classic Editor plugin helps OT users continue to use OT with WP 5.0 without issues.

Thank you for reaching out!
OpenTickets Support

Hi There, Unless you also have Opentickets Advance Reporting you should only see the Attendee Report using Opentickets Community – The problem you are experiencing seems be due to another plugin or theme conflict perhaps. We were unable to recreate your issue and was able to generate the attendee report without any issues – see video – https://www.useloom.com/share/40bb911afc5a4baeb1049cc7b69b8d26

We suggest deactivating any unnecessary plugins and along with clearing your cache and see if this resolves the issue – if not please feel free to send us a login access to our [email protected]. Please be advised that we request that you DO NOT send us any login access to the forums since this is public posted content.

Thank you

Hello @wpchris089

Thanks for the follow up! We apologize for the delayed response..

We’d like to investigate this further. Please provide us log in information at [email protected] so our team can see what’s happening on your site and see if we can determine what is causing this error.

Looking forward to your response!

OpenTickets Support

Hello @leohaps

Thanks for reaching out! We apologize for the delayed response.

We have noted some incompatibility issues with OT and the Gutenberg Editor on WP 5.0.

We have found that downloading and activating the Classic Editor plugin while our developers are working on this incompatibility fix will allow you to use OT on WP 5.0

Please let us know if this does not solve this issue for you!

Thank you,
OpenTickets Support

Hello @patriziavergassola ,

Thanks for reaching out!

We’d be happy to help you out with that if we can. This error could be caused a number of conflicts and will need to be looked into on your site environment. Contact us at [email protected] and we’ll connect with you to see how we can get you moving forward.

Thanks!
OpenTickets Support

Hello @swyd,

If the subevents are not showing under Event Date/Time, there may be a plugin incompatibility with OpenTickets.

One of the current plug in incompatibilities we are aware of is recent versions of Yoast SEO (version 9.3 and higher) are preventing the Java script from running to show the subevents. The subevents will appear when the plug in is deactivated. Once edits are saved for your event, you can reactivate the plug in and everything will still work as it should.

Hope this helps! If you are still having issues with it, please reach out at [email protected] and we’ll be happy to help!

Thank you,
OpenTickets Support

Hello @wpchris089 and @amikuliak,

Thanks for reaching out!

We ran some tests on our end it appears as though everything is working as it should. This may be something specific to your site that is causing this error. We’d like to take a deeper look for you. Please email us at [email protected] and we will be happy to investigate further.

Thank you for you patience while we looked into this for you!
OpenTickets Support

Hello @markwiseone,

Thanks for reaching out!

OpenTickets is working without errors on our end, so something that is specific to your site may be causing the 404 Page to pop up. We would like to investigate further to see if we can determine what the issue is.

Please contact us at [email protected] and we will be happy to assist you with this!

Thank you!
OpenTickets Support