quadshot

Hello @petervandoorn @wrconsultancy

Apologies for not responding as I didn’t have the notifications turned on to this email.

Would anyone of you like to be added and take over the project? As mentioned on Home Page of , we couldn’t make this a profitable venture due to the changes in WP and WC, HOWEVER, would love to see the open source community keep going.

If either of you would like to be added to the repository, and your www.remarpro.com accounts we can make that happen.

I’ll also try and update the forums sticky post, but didn’t see a way to do this.

Please feel to reach me at michael at quadshot.com if you would like to discuss, and I’ll try and update forum post.

Peter, personal note, you’ve been a supported for a long time and appreciate it.

-Michael

Hi Lina,

After four years of the OpenTickets project, we have made the decision to shut down the project effective June 25th, 2019. We have met amazing customers and have been impressed with the creative ways people use the software. Now that we have stopped selling OpenTickets Extensions and Enterprise, we will provide support for existing customers through the end of their current license.
The decision was not an easy one. The decision came down to the major changes in WordPress 5.0 and changes in WooCommerce. The reality of supporting distributed, licensed software with those changes is that it became too expensive to support, with all the combinations of customer installations.
Instead of distributed software, a few months ago we started on a completely new SaaS (Software as a Service) platform called EventVerve, with the same ‘no per-ticket fee’ model. It will be a simple subscription model. SaaS will be much easier to maintain and support, and you can sign-up to be notified when it launches at https://eventverve.com .
We would like to thank everyone who supported OpenTickets and provided valuable feedback. We truly appreciate it, and look forward to those that join our new venture.
-Michael Cremean
Founder & CEO

Hi Jack,

At this time Opentickets is in the process of being updated however we do not have a future release date. Please know once the new updated version is ready our company will send out a public message. We apologize for any current issues you are experiencing at this time and thank you for you patience.

Hi There, At this time Opentickets does not provide such a function as to import facebook events. Your events will have to be created manually within the Opentickets platform on your WP site. Hope this was helpful and let us know if we can further be of service.

Support Team
Opentickets

Hello @wp-randy

Taking a look at the URL you listed in your original response, it seems that the ticket permalink is not set up correctly and this will cause users to be redirected when trying to view their tickets.

I created a test event and purchased a ticket. Through the email, I get a URL with this in the permalink:
/ticket/fDM3Ni4xMDI4LjEwMX5hNWE4NTM2OGFlNjNkZjE5ZDVjNmE0NTcyYTc5OTZlZDljMzA4ZTli/?n=dbb90a21f7634a1348f4e8fb9cc9f89c

Trying setting your permalink setting to “post name” in Settings > Permalinks to see if that solves the issue.

Thanks for reaching out, Randolf! Let us know if you have any additional questions.

Hi Randolf, the emails are connected to Woocommerce emails so you would need to go into your Woocommerce Settings > Emails > and make sure that your email settings are correctly set-up. This should resolve your issue. Let us know if you have any further questions Randolf.

Hello There,

To set your first events after installing Opentickets Community and WooCommerce on your WordPress Installation –
1. Create A Product
2. Create A Venue
3. Create your General Admission Event Area: you will select your ticket price from products created / enter your capacity / select the venue / optionally add an imaged
4. Create your Event – Add your event settings
5. Publish your event

You can also find great videos further explaining the process on your site – https://opentickets.com/videos/

Let us know if you have any further questions.

Hi Jason,

Unfortuantely we were unclear by your question. If you please clarify and/or provide a video we would greatly appreciately. Thanks Jason.

Opentickets Suport Team

Hi there, At the moment white page issue and having the use the classic editor is in que to updated however a release date has not yet been identified.

If you deactivated WorldPay and Opentickets functioned as it should, then it would mean that WorldPay is not compatible with Opentickets Community.

As you know Opentickets does not support third party plugins however feel free to send us a login access at [email protected] and we can further investigate.

Please note: Do not provide login info here since this is a public forum.

Thank you.

Opentickets Support Team

@jannepalmen The issue isn’t simple to solve programmatically, and here’s why:

Arizona doesn’t do DST. Some countries in EU also don’t honor it.

Since we can’t know all the possible permutations, and about 40% of our installs (for those who choose to share stats) are out of the US. They may or may not honor DST, or Summertime as it is known EU.

There isn’t a good solution we can accomplish, other than to provide a mechanism to change it all.

However, maybe we can figure out a ‘bulk editor’ way that is safe and could save times.

Generally, the reason we do videos is that it is much quicker to present an answer, than to try and write out what to do on an interface.

We’re open to suggestions from a programmatic standpoint if you have any.

@diegobill since we haven’t heard back, we’re going to mark this as resolved. Please let us know if you need any help.

@jespersk since this is being addressed via support, marking this forum post as resolved.

@itnico With that plugin, perhaps you can exclude the Calendar page from Caching.

IF that plugin doesn’t do that, perhaps you can try WP Supercache, WP Rocket or w3 TOtal Cache which allow you to exclude URLS.

Hope this helps!

@ttridley thank you for letting us know. It’s appreciated so that if someone else runs into this, we’ll be able to help.

@parkmarker @jannepalmen

There is a solution to this under the individual, or ‘child’ events. (The ones with Permalinks)

Here’s a video which shows how to adjust.

https://youtu.be/Hz6dwDpLTVY

You can change the Permalink and date easily in this manner.