quadlayers

Hello @wakabayashi0827

Looks like you have an old version of WordPress.

We will review the compatibility of the plugin with this version.

In the mean time, could you please update to 6.x?

In order to link a business account, you need to go through the Facebook login process. However, you can ask the client to generate the token and share it with you through this URL:

https://socialfeed.quadlayers.com/facebook.php.

But please keep in mind that to allow the Facebook Business API to generate the token, the Instagram account should be linked to a fan page, which should then be linked to a Facebook Business Manager. Only the client can complete this process, which could be very complicated.

Thanks for the update @brightonseo. Please keep me posted.

Best regards

Hello @brightonseo,

We haven’t noticed this issue with any other users. The Facebook application is working correctly now, with all permissions approved.

It seems like this problem might be due to a limitation on your PHP server. The plugin sets the timeout to 30 seconds, but the error you’re seeing happens after 5205 ms, which is just 5 seconds.

Could you please contact your hosting provider to check if there’s a server limitation on PHP connections?

Even if we set the timeout to 30 seconds through the plugin, any server-level limitation will override this setting.

Please let me know what they tell you.

Best regards

@adrianvignolo @rmendis @mmcginnis we’ve included your users as tester. You will see the invitation in the Invitations section ->?https://www.instagram.com/accounts/manage_access/

Hello @marscom

We apologize for the inconvenience this may have caused you.

It is impossible to give you an exact date because it doesn’t depend on us. We have sent the application for review more than ten times, and the Facebook reviewers have not provided a clear path to approval. They are requesting different things and sometimes contradictory requirements in various reviews. Currently the permissions request is under review.

We have a temporary fix that we are implementing with some users, which involves adding them as tester app users. Please provide your Instagram account username, and we will include it as a tester user in the app. This will allow you to get the required permissions. Once we include your user, you will see the invitation in the Invitations section -> https://www.instagram.com/accounts/manage_access/

• This reply was modified 10 months, 1 week ago by quadlayers.

Hello @deerparksoccer @qursad @trouble93 @mikepalmer @adrianvignolo

This issue is related to the new Facebook app permissions requirements for personal accounts.

We have now submitted the app for review. We hope that this time we meet all the requirements.

We will keep you posted

hello @trouble93 could you please share screencast record of the token generation process?

Ok thanks. Could you please share your instagram account link?

We would like to include it in the test users of the app trough the facebook dashboard to check if its a permissions problem.

hello @marscom

yes we’ve sent to Facebook the new requirements and now we’re waiting for the approval

Hello @mikepalmer

Could you please tellme if you’re trying to connect via personal or business account?

Hello guys

We’ve confirmed that this issue is affecting personal accounts.

If you have a business accounts connected to a page you can switch to the Business Account method.

We’re working to solve this issue as soon as possible.

Hello @alarsen2

Is not working for us. We’re still trying to determinate if this is a general issue or is only related to some accounts.

Could you please confirm if you’re using personal or business account?

Hello @adrianvignolo @alarsen2 @barthmedienhaus

We are currently analyzing this new issue with the development team. Is this issue only affecting personal accounts?

Hello @loveanbra

Could you please share your PHP error log?

What is your current PHP version?