quadlayers

@adrianvignolo @rmendis @mmcginnis we’ve included your users as tester. You will see the invitation in the Invitations section ->?https://www.instagram.com/accounts/manage_access/

Hello @marscom

We apologize for the inconvenience this may have caused you.

It is impossible to give you an exact date because it doesn’t depend on us. We have sent the application for review more than ten times, and the Facebook reviewers have not provided a clear path to approval. They are requesting different things and sometimes contradictory requirements in various reviews. Currently the permissions request is under review.

We have a temporary fix that we are implementing with some users, which involves adding them as tester app users. Please provide your Instagram account username, and we will include it as a tester user in the app. This will allow you to get the required permissions. Once we include your user, you will see the invitation in the Invitations section -> https://www.instagram.com/accounts/manage_access/

• This reply was modified 6 months, 1 week ago by quadlayers.

Hello @deerparksoccer @qursad @trouble93 @mikepalmer @adrianvignolo

This issue is related to the new Facebook app permissions requirements for personal accounts.

We have now submitted the app for review. We hope that this time we meet all the requirements.

We will keep you posted

hello @trouble93 could you please share screencast record of the token generation process?

Ok thanks. Could you please share your instagram account link?

We would like to include it in the test users of the app trough the facebook dashboard to check if its a permissions problem.

hello @marscom

yes we’ve sent to Facebook the new requirements and now we’re waiting for the approval

Hello @mikepalmer

Could you please tellme if you’re trying to connect via personal or business account?

Hello guys

We’ve confirmed that this issue is affecting personal accounts.

If you have a business accounts connected to a page you can switch to the Business Account method.

We’re working to solve this issue as soon as possible.

Hello @alarsen2

Is not working for us. We’re still trying to determinate if this is a general issue or is only related to some accounts.

Could you please confirm if you’re using personal or business account?

Hello @adrianvignolo @alarsen2 @barthmedienhaus

We are currently analyzing this new issue with the development team. Is this issue only affecting personal accounts?

Hello @loveanbra

Could you please share your PHP error log?

What is your current PHP version?

Hello @franklin35

Could you please share a link to a page with the feed?

Hello @mdczaplicki

Could you please test version 3.3.0?

Best regards

Hello @inpsydekrystian

Looks like the conflicting plugin is wp-smartpay-woo

We’ve contacted their support

Thanks for the update

hello @flanjak00

our team is investigating this issue