quadlayers

Hello @beeroll

Please confirm if the issue has been solved.

Best regards

Hello @zfreet

Recurrent price is set to 0 as you mentioned. You have to setup the price in the sign up fee field.

Please letme know if this solves the issue.

Best regards

@beeroll please test latest update

Hello @beeroll

Thanks for reporting this issue

We will investigate and update soon

Could you please share what is your current WooCommerce and WooCommerce Subscriptions versions?

Best regards

@inpsydekrystian, let’s continue this support through the Inpsyde platform. I’ll leave this ticket open to share solution once we solve the issue, in case other users experience the same issues.

Hello @inpsydekrystian

Loggin

The logging option has been enabled for a long time.

https://snipboard.io/Lyn9qY.jpg

https://snipboard.io/y5MfPF.jpg

Orders

The renewal order doesn’t contain notes.

Parent: https://snipboard.io/PzygLN.jpg https://snipboard.io/Xy8nTK.jpg

Subscription: https://snipboard.io/b450En.jpg

Renewal: https://snipboard.io/IDBa1u.jpg

Hello @inpsydekrystian

We don’t have any other Paypal plugin activated and the native Paypal standard payment is deactivated.

https://snipboard.io/IQiPjl.jpg

Please check the system report status here: https://privatebin.syde.com/?8f0e0fef6ecade45#F5HDvmhQgjzNW2hf2yAdBGiPNo5BENswYhEEGA5AUGT3

Hello @inpsydekrystian

The source is the plugin logs of quadmenu.com: https://snipboard.io/u1kKSn.jpg

For some reason there are multiple logs files, but each log has only one transaction. This is a total of 3 transactions with errors but we have more than 11 failed transactions: https://snipboard.io/9us1ty.jpg

https://privatebin.syde.com/?a0004397e79e329d#22qHpDf4YQWgixWS29rQMdKYk2xpzCnejYC91Y6jKcu9

https://privatebin.syde.com/?83a97fb1788911c9#6Tj2HSdMYmAEpQhxCbPY5DKEappbDcey7wwhaFLU48Ch

https://privatebin.syde.com/?226882fcf91e62a0#7kRhQuZVbuKrSNmsUYJX9bCrD37zvdradBUg6BxSbksM

Hello Team,

I’ve confirmed with PayPal support that reference transactions are activated on the account.

https://snipboard.io/2Xyrtd.jpg

The mentioned transaction is the test subscription I’ve explained above.

Thanks

Hello @loveanbra

You should ask to your hosting/server provider for the php error logs.

In the mean time try to deactivate all plugins except Social Feed Gallery to check if this issue is related to our plugin.

Best regards

Hello @wakabayashi0827

Looks like you have an old version of WordPress.

We will review the compatibility of the plugin with this version.

In the mean time, could you please update to 6.x?

In order to link a business account, you need to go through the Facebook login process. However, you can ask the client to generate the token and share it with you through this URL:

https://socialfeed.quadlayers.com/facebook.php.

But please keep in mind that to allow the Facebook Business API to generate the token, the Instagram account should be linked to a fan page, which should then be linked to a Facebook Business Manager. Only the client can complete this process, which could be very complicated.

Thanks for the update @brightonseo. Please keep me posted.

Best regards

Hello @brightonseo,

We haven’t noticed this issue with any other users. The Facebook application is working correctly now, with all permissions approved.

It seems like this problem might be due to a limitation on your PHP server. The plugin sets the timeout to 30 seconds, but the error you’re seeing happens after 5205 ms, which is just 5 seconds.

Could you please contact your hosting provider to check if there’s a server limitation on PHP connections?

Even if we set the timeout to 30 seconds through the plugin, any server-level limitation will override this setting.

Please let me know what they tell you.

Best regards

@adrianvignolo @rmendis @mmcginnis we’ve included your users as tester. You will see the invitation in the Invitations section ->?https://www.instagram.com/accounts/manage_access/