QuackShack

Hi Maeve,

Has this issue actually been resolved?

Last step I took (one month ago, under instruction from tech support) was to downgrade to an earlier version while the bugs were getting worked out.

Have the bugs been worked out? Can I upgrade to the latest version yet?

Thanks Maeve!

Rolling back to the previous version solved the problem and the photos are displaying again.

Maeve, are there any security concerns with using the previous version of the plugin?

Martin, which version of the plugin has solved your issues?

Maeve, thank you for your thoughtful response. I really do appreciate your support. As I said earlier it was your great customer service and thorough support that sold me on the plugin, in the first place.

I will try what tech support has suggested as the latest fix – downgrading to an earlier version of the plugin (1.3 which they attached in an e-mail). I will keep you posted.

Having a forum for Pro, like this forum, might help to ease things if these problems are known problems with known fixes. It seems to be very inefficient to solve all Pro issues through ticketed support.

If there was a sign in area at Enigma for paying customers, I could learn from other folks who have gone through this problem, instead of waiting for slow tech support.

I’m currently an unhappy customer. That is too bad. As I said above, Maeve’s support has been great for the free version. Why slower support for paying customers?

It’s been almost a week. This issue still isn’t resolved.

Yes, I have heard from pro Tech support. They told me to do what I have already done. I responded so. They told me to try something else I’ve already tried. I responded so. I haven’t heard back since.

The last correspondence from tech support was late my Thursday night. I understand there is a time difference. That is why I put myself at my computer for hours in the middle of the night last night (my Sunday night) thinking it would be tech support’s Monday and we could send e-mails back and forth and get this done. Sadly no response.

It is now almost a week later and I am waiting for the slow wheels of the Pro tech support which is much slower than support for this free version.

One of the reasons I suggested to my client that we get this plugin and pay for the Pro version was that I saw how great you are with responding to concerns here on the free version, Maeve. It is disappointing that the pro version has worse (slower) tech support.

Can you please help me Maeve?

I have submitted a support ticket at Enigma and have not yet heard back.

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