Pulak Ahmed

Hi @lavadesign,

Sorry for the inconvenience.

To investigate the issue further we need some more information. Which translation plugin do you use to translate the products and carousel? Kindly share the page link of the carousel and make sure you are using the latest version of the plugin.

Looking forward to your reply.

Hi @michel62,

Sorry for the inconvenience.

We have improved the plugin performance with the latest version by switching from Slick to Swiper and removing Slick.js, Slick.css, and deprecated shortcodes. That’s why you faced this kind of issue. We would request you to update all the shortcodes once again. Hope the issue will be fixed.

Since you are a premium user, for your further assistance please open a support ticket here: https://shapedplugin.com/create-new-ticket/.

Thank you.

Hi @mrkknnthcrz,

Sorry for the delayed response.

We are sorry to say currently the plugin doesn’t have any callback feature. Could you please explain a bit of what you want to achieve with the Easy Accordion plugin? If you have any suggestions regarding the plugin you can share them with us. We will try to improve it for the future version of the plugin.

Thank you.

Hi @charmingsu,

After a deep investigation, we have noticed that the issue is only generated, when the ‘Youtube Embed Plus‘ plugin is activated on the website. That plugin generates some console error in the console of the browser and which is why the editor gets crushed.

Deactivating the ‘Youtube Embed Plus‘ plugin resolves the issue immediately. But we are trying to find out the reason behind it and hopefully, we can fix the issue in the future versions of the plugin.

Have a nice day.

Hi @unlikeluke,

Thanks for your query. We are sorry to say the Tabs Responsive plugin is not the ShapedPlugin’s product.

You may contact the Tabs Responsive plugin’s author. Hope they will assist you.

Have a nice day.

Hi @mxd12,

We have got the page link from your support ticket. Please add the following CSS to the custom CSS section of the plugin ( Dashboard > Easy Accordion > Settings > CUSTOM CSS > SAVE ).

@media only screen and (min-width: 768px) { 
    #sp-ea-9057.sp-easy-accordion>.sp-ea-single {
        width: 48%;
        display: inline-table;
        margin-right: 10px;
    }
}

Hopefully, the code will work and the output will look like the screenshot. Apply the above code and let us know if that works for you or not.

Looking forward to your reply.

Hi @mxd12,

Thanks for your query.

Yes, it’s possible to show the FAQ in two different columns in two different ways. You can insert 2 shortcodes on the same page side by side using 2 columns of your page builder. But if you want to use one shortcode and want to show them side by side then it can be achieved by adding some custom CSS.

If you prefer the second way then create a page using the shortcode and share the page link. We will provide the necessary code.

Looking forward to your reply.

Hi @noeen,

Thanks for getting back to us. We have visited your site and found the WP Carousel section. We can see that you are using different sizes of images in the carousel. We would suggest you use the same size of images to make the carousel looks better and equal in height.

Thank you.

Hi @johnstaples,

Thanks for your query.

Your current theme is overriding the plugin’s CSS. Please add the following CSS to the plugin’s Settings> Additional CSS and save it. Have a look at the screenshot.

.sp-tab__lay-default .sp-tab__tab-content .sp-tab__tab-pane:focus {
    outline: none;
}

We have got your support ticket and replied to you there as well. Please let us know if it works for you or not.

Hi @luestudios,

Yes, the plugin supports shortcodes and you can show the comments using shortcodes inside the tabs.

Hope this may help you.

Hi @amingoli,

We can see the post images are lazy-loaded. You can forcefully disable the lazy loading sitewide using the following code. Add the following code to the bottom of the functions.php file of your current theme and save it.

/**
*  Disable WordPress default image lazy load
**/
add_filter( 'wp_lazy_loading_enabled', '__return_false' );

We would still suggest you to fix the error generated from the theme you are using and hopefully, the issue will be resolved.

Have a nice day.

Hi @lorenzoboldrini95,

Thanks for appreciating us.

Have a wonderful day.

Hi @amingoli,

Thanks for sharing the page link. We have visited your site and found the issue you have described. After inspecting the widget post slider we saw some errors in the console log. Have a look at the screenshot. We would suggest you to fix the error with the help of your theme’s author.

You are using lazyload for the images. Take a look at the screenshot. Please turn off the lazyload and then check the issue whether it gets fixed or not.

Let us know the update. Thank you.

Hi @kureman,

Good to hear from you. Yes, the issue has been fixed in the latest version of the plugin.

If you are happy with the plugin and support, please share your experience in the plugin’s review section.

Your each and every word will motivate us to keep doing the hard work and provide the best support as promised.

Thank you.

Hi @thedigitalzone,

We are sorry to hear that you are facing such an issue.

Would you kindly share the page link where you used the Location Weather? We need to review the issue. It’s difficult to provide any solution without investigating it.

Your understanding and co-operation would be appreciated.