Pulak Ahmed

Hi @q4u2,

Thanks for pointing out the issues.

The accessibility issues are noted and forwarded to the development team. We will review the issues and fix them accordingly in the upcoming versions of the plugin.

Your understanding and cooperation would be highly appreciated.

Thank you.

Hi @zjagust,

The feature of duplicating shortcode is not available in the lite version of the plugin.

Thank you!

Hi @vanessajw,

Thanks for sharing the page link. But we didn’t find the carousel built with the WP Carousel there. Could you share a screenshot of the section where you used the shortcode?

Look forward to hearing from you.

Thank you.

Hi @vanessajw,

We are sorry to hear that the latest update of the plugin has affected your website. It would be better if you could share the page link when the issue was visible on the front end. If you consider using the plugin once again, feel free to contact us and our team will take the necessary steps to resolve the issue.

Your understanding would be highly appreciated.

Have a nice day!

Hi @sywy,

Since the thread has been inactive for a while, we are marking it as resolved. Feel free to open a new thread if you need further assistance.

Thank you.

Hi @reggio1971,

This thread seems inactive for a while. We are marking this thread as?resolved. Feel free to open a new thread if you need further assistance.

Thank you.

Hi @tope316,

This thread seems inactive for a while. We are marking this thread as resolved. Feel free to open a new thread if you need further assistance.

Thank you.

Hi @gaurav5,

Thanks for the confirmation.

In order to do a deep investigation, we suggest you reach us here. We will review the issue and find out the probable conflict.

Thank you.

Hi @gillox,

Sorry for the delayed response. Hope you are doing great today!

We have reviewed the page once again and didn’t find the gallery section as we checked before. Did you remove the gallery from the page?

Look forward to hearing from you.

Thank you.

Hi @gaurav5,

Thanks for contacting us.

We have checked the URL and identified a possible reason of the issue. There are two different version of the Swiper is running. The other version is used in the ‘DG Carousel’ plugin and it’s an older version of the script. Different version of the same script can be a reason of conflict in the functionalities.

We suggest you enable the troubleshoot mode and check disabling the plugin we mentioned.

Thank you.

Hi @phrasewrite,

Thanks for sharing the screenshots. It seem the setup is perfectly done.

Could you check if the images are visible on the shortcode preview or not? Also, we request you to reach us here for a deep investigation.

Thank you.

Hi @sywy,

Thanks for contacting us.

We have checked the product link but it’s an empty page. We didn’t find any product information on the page link. Check the screenshot. We request you share the valid URL and let us check.

Also, you can check the video URL to find out the process to adding video to the product gallery.

Hope this information will help you.

Have a nice day!

Hi @gillox,

We are sorry to hear that you are facing such an issue.

We need a little bit more information to inspect the issue further. Could you confirm if the lightbox images show properly on the shortcode preview or not? Additionally, we request you clear the server cache, and the website cache if you are using any caching plugin.

Thank you.

Hi @tope316,

Thank you for contacting us.

We request you share the page link with us. So that we could check the browser console and identify the reason of it.

Thank you.

Hi @troyw2015,

Thanks for your feedback.

We are really sorry to hear that you’re disappointed with the plugin features. I agree that the lite version has limited features but you can create an attractive logo showcase with them.

The Logo Carousel plugin is being actively used by 20,000+ users. Of course, they found it useful. We got already 135+ five stars. Most of the reviews are because of the easy-to-use, useful, and support. We are continuously working to improve our plugin and give the best experience to our users. If you have any feature requests specifically, it would be great if you?contact?us for a feature request.

Giving a bad review to a plugin for the limited feature is really unfortunate as it is a lite version. The Pro version is to maintain the developers’ cost so that we can keep continuing contributions to the community.

As the plugin didn’t harm your website, we hope that you’ll consider revising your reviews to inspire us so that we can make it full of advanced features our valuable users want. Wish to set up the plugin if you cooperate with us.

Have a nice day. Waiting for your response.

Thank you very much!