prowebdesign

Thanks @ontraportfrank will look into this.

@thefiddler roger that, thanks for getting back.

Hi @webster_r

Unfortunately we do not have access to the paid plugin that is causing issues with our product but since we know what is the issue we ran a few tests trying to simulate the behavior that you are experiencing on your shop.
We came to a workaround that might just fix the issue.

Coud you please try adding this peace of code to your themes functions.php file

if ( class_exists( 'Woo_Live_Checkout_Field_Capture_Pro_Public' ) ){
	$wclcfc_public = new Woo_Live_Checkout_Field_Capture_Pro_Public( WCLCFC_PLUGIN_NAME_PRO_SLUG, WCLCFC_PRO_VERSION_NUMBER );
	add_action( 'woocommerce_before_checkout_form', array($wclcfc_public, 'add_additional_scripts_on_checkout' ) );
}

If the above fails then you could try using the second version:

if ( class_exists( 'Woo_Live_Checkout_Field_Capture_Pro_Public' ) ){
	$wclcfc_public = new Woo_Live_Checkout_Field_Capture_Pro_Public( WCLCFC_PLUGIN_NAME_PRO_SLUG, WCLCFC_PRO_VERSION_NUMBER );
	add_action( 'wp_loaded', array($wclcfc_public, 'add_additional_scripts_on_checkout' ) );
}

Let me know the results.

• This reply was modified 5 years, 9 months ago by prowebdesign.

Hey @laserstore,

I would suggest to register a new Test abandoned cart and see if it syncs to MailChimp.

When the emails will be synced to MailChimp: Emails will be synced to MailChimp in 1 hour after the abandoned cart will be registered. So you should wait for this period and then see if the Test email has been synced to MailChimp

You can sync each abandoned cart to MailChimp only once – that means that you previously synced some abandoned carts to a MailChimp list then you will not be able to sync them later to another list if you change it – that is done to prevent sending abandoned cart reminders to one user multiple times.

Glad to hear that it worked ??

Now if your Abandoned cart list is empty, you should not see any emails synced to Mailchimp, but if you previously did some tests with the Pro version then they will all be synced to MailChimp as well unless the abandoned cart is older than 30 days.

Could you try to make a new list in the mailchimp and try to connect it to it?
And does it show “Activated” at the end of “MailChimp Api key” input field?

• This reply was modified 6 years, 8 months ago by prowebdesign.

Hi @laserstore,

Thank you, we really appreciate that.
Unfortunately you must disable the Free version to use the Pro since they both use the same base and together they would cause issues.
And it is not possible to send emails via MailChimp to old abandoned cart users since the Free version does not store the data that is required for Pro version with MailChimp integration.

Kind regards

Hi, Kuanbc,

Just wanted to let you know that we have released 2.0.1 version and it now will capture the “Order comments” field as well as the other fields if a successful email or phone number will be provided beforehand.

Best wishes

Hi Laserstore,

Thanks for your question. The Pro version allows you to integrate with MailChimp and send automated abandoned cart recovery emails.

And there you can easily create your template design. Here is a guide on how to send automated abandoned cart recovery emails using our product.
Hope that helps.

Best

Yes, that should be the reason.
You might try to move phone or email field at the end of the checkout form then you will for sure save all fields previously entered.

Best wishes

Hi kuanbc,

Thanks for the feedback.
Not really sure if you tried previously suggested order:
1) Fill in the Comments field
2) Fill or edit your email or phone number field
3) Refresh the page

It is important that you follow these 3 steps and see if the field is saved since the data in the fields is saved only after the email or phone field is edited or filled.
You could also give me a link to your checkout and I could take a closer look in order to see it myself.

Kind regards

Hey Kuanbc,

Thanks for the feedback.
Please check out this When is the cart and checkout form input field data saved? FAQ.

Here is what you can try if the field is getting saved:
1) Fill in the Comments field
2) Fill or edit your email or phone number field
3) Refresh the page

Let me know if that helps.

Hi chrisschwartze,

Just wanted to inform you about the latest development news. We just released v.2.0 that includes the functionality you suggested – the plugin now also saves checkout form data and remebers it.

The user will have to fill either Email or phone number for the fields to be remembered.

After that user can leave the page or refresh it and until the session expires or the user completes the order, his input fields will remain in the Checkout form.

Best wishes

Hey BizStudio,

As you previously suggested, we have come up with a Privacy policy suggestion.

1. What information is collected
The Personal Information collected is limited to those details necessary for the purposes of getting in touch with you and informing about your Abandoned Shopping cart. This includes your full name, e-mail address, phone number and Location (Country and City).

2. What information is not collected
We do not collect sensitive information like your Home address or Payment details.

3. How the collected information is used
We use the collected information to remind you about Abandoned Shopping cart and the cart details that were left.

4. When the information is collected
The Personal Information is collected once you open the Checkout form and enter data in the Email or Phone number fields.

5. Why this information may be shared with third parties?
This information may be shared with MailChimp to pass the captured information and send you an automated email reminder about your Abandoned shopping cart.

6. How long do we retain your personal information?
Your Personal Information is stored until:
a) we delete it from our database or
b) you complete the checkout process

• This reply was modified 6 years, 8 months ago by prowebdesign.

Yes, I am guessing this is a question that should be addressed to WooCommerce then. The only reason that comes to my mind maybe would be some sort of security concerns why WooCommerce does not put email in the WC Sessions.

And since this issue now has been resolved I will also change the status to Resolved.

Best wishes ??