promosapien

Yordan,

Thanks a bunch! Will try that out ASAP!

Oh also, the border is red, not orange. Thanks it’s a real puzzle, worked fine forever…

The email is rejected before it ever sends to us. Client gets the error “Error trying to send your message, try again later” – I checked with our server team and there were a few stuck in SPAM server side, but the ones I am most worried about do not send at all.

I have tried to replicate the issues clients get by putting various values in each field and the only one I can confirm does it every time is two period in email address (before the @). However, many clients have reported issue without that… though special characters seems to be a trigger.

Also, I’ve been trying various combinations of special characters in various fields and it happens intermittently… the only thin that makes it happen for sure is more then one “.” in the email… but many people have been getting failed forms and I have screencaps (with personal info) if you need to see.

I can, an email of [email protected] fails as it has two periods. Also, in the “WHAT DO YOU NEED” text field, multiple commas or brackets cause it to fail:

“TEST Apparel (shirt, hoodies, etc). Gifts, this, that, etc.”

Very confusing!!! Thanks!

Confirmed if I remove the 1.10.1 Jquery and replace with ones hosted on Google, it breaks my theme’s navigation. But the plugin works! Just thought I’d let you know, you plugin is great and my theme is not! Thanks so much.

Ok! Well I took the custom js file they called out and the slider works! It breaks the theme, but at least I know where the problem is now. Thanks so, so much!

I see the theme is using Jquery 1.10.1 – is this likely to be a cause of the error, do you think?

Hello! No worries about the late reply, I really appreciate you taking the time to try and help. This theme was custom built (not by me) and I’m doing my best!

wp_head() is there, as is wp_footer(), thanks to your advice. Finally I got it to appear, but it’s not quite working.

Haha I’m sorry – whoever coded my theme also omitted wp_header… I corrected and now the plugin is showing! Still a JS error of

Uncaught TypeError: $(...).tabSlideOut is not a function

Oh btw, left plugin active on one page so it doesn’t impact business, but you can see it: https://www.promosapien.ca/sabine-cardigan-for-women/

Aha! Someone had omitted that code from footer. I can see it now, but it is at bottom of page, not sliding. Debug gives me this error:

(index):190 Uncaught ReferenceError: adjust_slider_on_left is not defined

if( tab_position == 'right'){
                    setTimeout(adjust_slider_on_right, 2000);

Thanks so much by the way. Appreciate this service.

Confirmed if I deactivate W3, still not working. Cleared all caches in browser as well. The theme was custom built 3 years ago, is it possible something is missing from functions? Also discovered my style.css CSS is in a subdirectory, so I guess there’s no issues there.

Finally fixed with a WordPress reinstall from Admin panel… no idea what it was. Thanks for taking the time to answer.

Thanks for the advice, tried this, even though the problem with contact slider happened before I installed W3. Didn’t work. I’m suspecting an issue with my theme, as I can’t even get the CSS to load in admin area. Frustrating. Appreciate all your help.