prometheusuk

We have found exactly the same issue on both of our sites that use the plugin too.

v13.4.0 worked perfectly, but on updating to v13.4.1 the feeds are empty. I’m assuming there is an issue with the filters or rules not being interpreted and applied the same between the two versions.

We’ve reverted to using v13.4.0 of the plugin for now, and the feeds now contain all of the products again as a result.

We’re using the latest versions of WordPress and WooCommerce etc.

Just to say that I was able to fix the issue of not being able to add any new filters by enabling the “Show only basis attributes in field mapping and filter/rule drop-downs” option in the plugin settings.

I’m not sure why this was the case, but it worked for me anyway.

Just tested it and it seems to have solved the issues for me anyway, as all of the filters now seem to be working as they were on version 9.5.1. Thanks for the update.

I just tested this..

If I remove one or both of the first two, the filters work from the last of the Brand field ones onwards still.. so if I remove both of the first two Brand ones and leave just the one Brand one they are then all working.

If I re-add another Brand field filter (which obviously then goes at the bottom of the list) nothing before that filter in the list then works, only the last Brand one that I have just added.

So basically, it seems that only the filters from the last Brand field filter onwards are working on each occasion… which isn’t a problem if there is only one Brand field filter and this happens to be the first one on the list, but otherwise there will be some filters (the ones before the last Brand field one) that are not working at all.

I just tested this..

If I remove one or both of the first two, the filters work from the last of the Brand field ones onwards still.. so if I remove both of the first two Brand ones and leave just the one Brand one they are then all working.

If I re-add another Brand field filter (which obviously then goes at the bottom of the list) nothing before that filter in the list then works, only the last Brand one that I have just added.

So basically, it seems that only the filters from the last Brand field filter onwards are working on each occasion… which isn’t a problem if there is only one Brand field filter and this happens to be the first one on the list, but otherwise there will be some filters (the ones before the last Brand field one) that are not working at all.

• This reply was modified 4 years, 1 month ago by prometheusuk.
• This reply was modified 4 years, 1 month ago by prometheusuk.

I think I may have just hit upon something… I tried a different order for the filters again (with v.9.6.3) and found that if I have it as shown in the image – https://ibb.co/X3FLJ09 – then the first two filters are NOT working still, but the rest are… so everything from the third “Brand (Dynamic attribute)” one onwards is working.

I tried swapping the second and third ones around and everything from the third one onwards still worked, so it seems to be related to the fact that it is ignoring the “Brand (Dynamic attribute)” filters except for the last one and whatever comes after it.

Hi.. Thanks for the message. Yeah, I can certainly understand that it’s tricky to track down the issue if you can’t replicate it.

I did some testing myself by deleting all of the filters and recreating them from scratch and also trying them in a different order etc. too.

I tested the feed at various points of this process (with v9.6.3 of the plugin installed) and found that at some points (with only some of the filters in place) some of them were working, but when I added more filters they stopped working again. I couldn’t find a pattern to when they were working and what caused them to stop though.

Going back to v 9.5.1 has them all working flawlessly again, so I’m not really any nearer to understanding why they don’t work on v.9.5.2 onwards.

It’s a shame there isn’t a way to drag and drop the filters to re-order them as that might make it easier to work out what’s going on.. and it would also be quite neat to be able to re-order them to keep things more structured and neat. I guess I’ll just have to stick with using v.9.5.1 for now anyway, unless you manage to figure out what could be impacting them working from v.9.5.2 onwards.

Just to follow this up.. I tried the latest version (9.6.3) as I saw that it mentioned some reverting of some changes in filters etc. so I thought this might have fixed the issue.

Unfortunately the filters were still ignored in this new version though when I tested it, so I have gone back to an older version again, which works fine. This time though I went back to 9.5.1 rather than 9.5.0 and the filters work perfectly with this version too. The issues therefore seem to have been introduced in v9.5.2 – which would make sense as that update was supposedly to “Fix a minor issue in exclude rules for WooCommerce category names”.. so whatever the changes were in 9.5.2 would seem to be the cause of the filters no longer working (on my site anyway).

As I say, it’s ALL of them that were not working but ALL are now working that I’ve reverted to v9.5.0

Hi,

Yes, sure.. It seems to be all rules based on various different fields. As I say, they work fine with v9.5.0 and before. I’ve uploaded a screenshot of some of them here – https://ibb.co/6XYB7mK

..there are about 15 more filters as well, but they are all the same types and fields as the ones shown.