prologix

Thanks for getting back to us. Due to the delay (6 days!) in receiving any response we switched to a different plugin and hence are unable to assist.

To add, the test email sent from the customization page is correct. Email generated when the order status changes is incorrect.

Thank you! Appreciate it.

Will report when fixed.

‘MonsterInsights – Forms Tracking Addon’ plugin seems to be the culprit. Disabling it makes the error/warning go away.

https://www.monsterinsights.com/addon/forms/

Any advice on how to fix it?

Begin System Info

-- WPForms Info

Lite: Oct 4, 2020 @ 11:34am
Lite Connect: Backup is not enabled

-- Site Info

Site URL: https://prologix.biz
Home URL: https://prologix.biz
Multisite: No

-- WordPress Configuration

Version: 6.2.2
Language: en_US
User Language: en_US
Permalink Structure: /%postname%/
Active Theme: Sinatra 1.2.1
Show On Front: page
Page On Front: Home (#26)
Page For Posts: Unset
ABSPATH: /home2/prologi6/public_html/
Table Prefix: Length: 4 Status: Acceptable
WP_DEBUG: Enabled
WPFORMS_DEBUG: Not set
Memory Limit: 40M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, wc-checkout-draft
Revisions: Limited to 5

-- WordPress Uploads/Constants

WP_CONTENT_DIR: /home2/prologi6/public_html/wp-content
WP_CONTENT_URL: https://prologix.biz/wp-content
UPLOADS: Not set
wp_uploads_dir() path: /home2/prologi6/public_html/wp-content/uploads/2023/06
wp_uploads_dir() url: https://prologix.biz/wp-content/uploads/2023/06
wp_uploads_dir() basedir: /home2/prologi6/public_html/wp-content/uploads
wp_uploads_dir() baseurl: https://prologix.biz/wp-content/uploads

-- Must-Use Plugins

Endurance Page Cache: 2.2
SSO: 0.4

-- WordPress Active Plugins

Advanced Order Export For WooCommerce: 3.4.0
Advanced Shipment Tracking for WooCommerce: 3.5.3
Code Snippets: 3.4.1
Jetpack: 12.2.1
MonsterInsights - Dimensions Addon: 2.0.8
MonsterInsights - eCommerce Addon: 8.4.0
MonsterInsights - Forms Tracking Addon: 2.2.7
MonsterInsights - Page Insights Addon: 1.5.4
MonsterInsights Pro: 8.17
Sequential Order Numbers for WooCommerce Pro: 1.0.4
The Bluehost Plugin: 3.0.4
UpdraftPlus - Backup/Restore: 1.23.6
WooCommerce: 7.8.1
WooCommerce Elavon Converge Gateway: 2.12.1
WooCommerce PayPal Payments: 2.1.0
WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels: 4.1.0
WooCommerce Shortcodes: 1.0.0
Woo Discount Rules: 2.6.0
WPForms Lite: 1.8.2.1 (needs update - 1.8.2.2)
WP Mail SMTP: 3.8.0
WP Rollback: 1.7.3
Yoast SEO: 20.10
Yoast SEO: WooCommerce: 15.7
Yoast SEO Premium: 20.10

-- WordPress Inactive Plugins

Invoices for WooCommerce: 3.1.9
Orders Tracking for WooCommerce: 1.2.4
PDF Invoices & Packing Slips for WooCommerce: 3.5.6
WooCommerce PDF Invoice Builder: 1.2.82
WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: 4.0.10
YITH WooCommerce Order & Shipment Tracking: 2.15.0

-- Webserver Configuration

PHP Version: 7.4.33
MySQL Version: 5.7.23
Webserver Info: Apache

-- PHP Configuration

Memory Limit: 256M
Upload Max Size: 256M
Post Max Size: 260M
Upload Max Filesize: 256M
Time Limit: 30
Max Input Vars: 1000
Display Errors: N/A

-- PHP Extensions

cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed

-- Session Configuration

Session: Disabled

End System Info

https://prologix.biz/contact-us/

Ah, good suggestion. Thank you!

No addons. One form using the ‘Simple Contact Form’ template on our Contact Us page. Google invisible captcha v2 and email verification enabled.

Not just an innocuous warning. The error shows up on most pages of our site and also causes the shopping cart to hang. No such issues with 1.8.2.1.

Some more info…

WordPress version 6.2.2

PHP version 7.3

Deactivating, deleting and reinstalling 1.8.2.2 did not fix the error. Downgrading to 1.8.2.1 fixed the error.