ProfileGrid Support

Thank you for the review @pigus. Feel free to reach out to us if you need any help with it.

Hello @mnightwalker,

You can disable the plugin’s login page by enabling the option ‘Allow Dashboard Login Page Access to Guests’ from  ‘ProfileGrid >> Global Settings >> General’ in the dashboard.

I hope this helps! Let us know if you still encounter any issues.

Hello @leo202006,

Currently, the option to share documents with each other is not available. We’ve noted your request and forwarded it to our team for possible improvement in a future release.

Let us know if you have any other questions.

Hello @pedrodk,

Currently, the option to hide/visible admin bar for specific user role is not available. We’ve noted your request and forwarded it to our team for possible improvement in a future release.

Let us know if you have any other questions.

Hello @steviek13,

Currently, the option to restrict messaging to friends only is not available. We’ve noted your request and forwarded it to our team for possible improvement in a future release.

Let us know if you have any other questions.

@leo202006 I understand that you’re experiencing issues with your Zap after making your site public. Here are a few steps you can try to troubleshoot the problem:

1. Check Zap History: Go to your Zap history in Zapier to see if there are any tasks being triggered when you add a new member. This can provide insight into whether the Zap is running as expected.
2. Review Trigger Settings: Make sure that the trigger for adding a new member is set up correctly. Double-check the settings to ensure everything is configured properly.
3. Reconnect Outlook: Sometimes, disconnecting and then reconnecting your Outlook account in Zapier can resolve connectivity issues.

If you’ve gone through these steps and are still having issues, please raise a ticket at our support portal here in order to allow us to assist you.

`Thank you for your response, @ketil.

The standard version is not merely a demo; it includes numerous features that many community members find valuable and actively use. We understand that with social activity wall being premium feature, the standard version may not meet all your needs.

However, we have clearly outlined the features available in the standard version in our documentation and highlighted the differences between the Premium and Standard versions on our website.

We still regret any inconvenience this may have caused.

Marking the topic as resolved. Please reply back if you still need our help. Thank you.

Hello @leo202006,

We checked this, and it looks like the private mode is indeed causing issues with the Zapier integration and preventing authentication for Zapier.

To use this, the site should be publicly accessible.

Thank you @johnslack! Feel free to reach out to us anytime should you need any assistance regarding ProfileGrid.

Hello @ketil,

I understand your frustration regarding the paid features of our plugin. I want to assure you that our goal is to provide the best possible service and support to all our clients.

The paid features are essential for us to sustain and improve our business. They allow us to cover the costs of development, maintenance, and support, ensuring that we can continue to offer high-quality products and services. Without these contributions, it would be challenging to maintain the level of excellence you expect and deserve.

We truly value your business and appreciate your understanding in this matter. If you have any further questions or need assistance with any other aspect of the plugin, please don’t hesitate to reach out.

@leo202006 Your site being private shouldn’t be a problem. However, if you encounter any issues, please let us know.

As for your question regarding ProfileGrid Premium, while we do not have a test version available, we offer full money back guarantee for limited time in case you do not wish to keep using it.

Thanks @johnslack! Will it be possible to revise the review with your updated feedback please.

Thanks for the update @rosbiffer. We are glad to hear that the issue has been resolved.

Hello @johnslack,

We have released a new update to allow different templates to be used across the Groups. Please update to latest version and let us know if you have any questions.

We will be waiting for your feedback.