procuria

@kylegilman thank you very much for your effort.

I’ll test this tomorrow, and I’m very sure this works as expected ??

Beside of then happily resolving this issue here, I’m keen to know what would be the best way to support your awesome work?

Warmest regards,

Peter

Hello @gallerycreator!
Thank you for your fast and kind reply!
Unfortunately I am not able to find the mentioned contact form. Every support button I hit (your homepage, in the plugin menu) just leads me back to this site. Could you please describe where I can find it (I’m sorry in advance if I missed something obvious).
Meanwhile, maybe you could have a look at the described problem with the screenshot I share below. It’s located on a self hosted cryptdrive.

animated screenshot: error_gallery_empties_itself.gif

I initially wanted to use only the thumbnail function and have the old habit of disabling everything I don’t intend to use.
Hence, my somewhat ‘rabid’ disabling of the options. ??

Thank you for this great troubleshooting session.

Please stay healthy and warmest regards to you!

@kylegilman thank you very much for your kind and rocket-fast reply!
Your testing advice was very helpful. I could validate that the error only occurs if I disable all “standard formats for video encoding”.

All other settings in a lot of combinations I tested doesn’t provoke this error.

I attach two screen captures I made.
The provided links are leading to a self hosted Cryptpad .
The first configuration_error_disable_all_formats.gif shows the error, the second NO_error_disable_some_formats.gif shows a no error configuration.

So I think I just go on without disabling all standard formats and everything should be fine. If it is okay for I’d like to keep this topic unresolved for some days until I can validate that everything works like suspected.

Finally, thank you again for your awesome work with this plugin – it is literally a life(time)-safer, as I don’t have to spend hours for ‘thumbnailing’ a ton of videos for a video artists platform we are creating just now.