processstories

Thanks @adamdunnage – much appreciated.

@luckynasan thanks again for your reply

1. Google Pixelbook
2. WordPress.com
3. Yes post clearing cache

Note this issue seems only to be occurring within some of our accounts on Process Stories (process-stories.app) and not others, as this hopefully demonstrates;

https://zipmessage.com/process-stories/444c8586f520b0c1e267c866a

@luckynasan Chrome Version 105.0.5195.134 (Official Build) (64-bit)

@luckynasan Thank you for replying – the URL is unknown as it was a stock image from Unsplash just to demonstrate the issue.

Reference note 5367851-ZD issue reported that videos uploaded do not play sound in every format videopress converts the MP4 file into.

A workaround has been supplied but it cannot be implemented by users of the plugin, only the administrators so we cannot go live yet.

We understand that the format that fits the web stories is without audio. If the correct format plays audio maybe we will have a fix.

Please mark this conversation as unresolved as for some reason it states resolved.

Okay apologies I will summarise

I’ve now tested the link provided by WordPress for bypassing videopress entirely and although this is not a decent workaround for users of our site as users do not have access to this method it fixes the audio issues 100%. I hope this info helps.

@swissspidy Thank you for this – will pass onto the team at WordPress who I believe manage the videopress side of things. Can I pls ask how you know this to be the case?

@swissspidy, I assumed because @luckynasan mentioned the issue was related to videopress (and that I should therefore contact wordpress) that videopress worked in the background and was therefore not something I could bypass without being a developer – is that incorrect?

I’m uploading the files using the upload function within the web story editor itself. I’ve tried to upload the video files from within the media folder also but the same issues persist, so I assume this route uses the same methods.

Either way the videos all play audio within the media folder but none of them play audio within the story. Incidentally, When you click the play button found within the upload window for the web story editor itself the same files also play video without audio.

I’m assuming from the above that this issue relates therefore not to the uploading of the videos to WordPress but from the use of these videos by the plugin. Please let me know what further info might help us diagnose this issue.

• This reply was modified 2 years, 7 months ago by processstories.
• This reply was modified 2 years, 7 months ago by processstories.
• This reply was modified 2 years, 7 months ago by processstories.

Just as a note – I have now checked this issue on multiple devices / platforms and it still persists.

Luckyna San / @luckynasan – please can you re-open this, as I have new stories playing without audio and the wordpress team can’t yet find the issue with videopress.

Here’s an example: https://process-stories.app/web-stories/process-stories/puk-the-right-to-choose

I have tried adjusting the video cache settings but without success
https://snipboard.io/AIGnQ6.jpg

This has been resolved now.

OK thank you – this has now been sorted by clearing the Video Cache in the plugin serving videos from the Google cache. I will mark as resolved.

Here is a loom video to demonstrate the issue I’m facing

Although you can’t hear the audio on this recording (all you can hear is my 2 year old in the background) I assure you it’s there when played in the media folder!

• This reply was modified 2 years, 8 months ago by processstories.

OK @adamdunnage thanks for letting me know and I will follow that issue on GitHub.

• This reply was modified 2 years, 9 months ago by processstories.