problematichild

Hi, I just found out recently there’s an email log for new account creation with the same exact time the order was created. With that I can confirm that the order was created by a customer and failed to display the details on the backend. Another weird thing is it only happened for a specific product, other orders are fine but I can’t replicate the issue.

Hi, thanks for your response. @nazreenexe the Guest checkout was disabled, and for the third party integration, we have zapier for activecampaign, but what it does is just to add new customers to active campaign not the other way around and based on task history for zapier none the ghost orders were added https://prnt.sc/w51blk. Also the activecampaign didn’t get through as there’s no email from ghost order https://prnt.sc/w51h2u.Here’s the list of Rest API we have https://prnt.sc/w51dr3 for zapier, activecampaign and sendle(for order shipping)

Hi @riaanknoetze there’s no checkout field editor used and the template used for woocommerce checkout is the default template. Here’s the recent order we got https://prnt.sc/w51da3 based on the info it’s from a guest user but we have Guest checkout disabled https://prnt.sc/w51gbv. Also here’s the order notes we got https://prnt.sc/w51gn7. I also checked the admin users we have and I can’t find anything suspicious. Except for this customer user https://prnt.sc/w4zu45. But if it was using that account the ghost order shouldn’t have displayed as guest user.

Thank you to the both of you, hoping to find concrete solution to this.

Hi, did you find any solution to this? I’m actually having difficulty myself on how to make this possible.

Thank you for the clarification.

Hi, thanks for your response. I would assume that saving card details for guest users will require custom coding instead since it’s not possible for this plugin right?

Additionally, does it work for guest users?

I already resolved the issue, contacted the support via email. Thank you.