prnewman

Not quite but you pointed straight at the issue. Seems I have two email servers running on the same domain name, one CPanel and one o365. CPanel is eating the messages from the web page and isn’t seen from anywhere else as o365 is handling external emails. Back to Godaddy support to fix the CP side but at least I know what’s wrong and I have a work-around that’s working. Thanks again, Alan!

This often happens for instance on C-Panel hosts where the email is off server ( e.g. Google WorkSpace, o365 ) yet the c-panle account is not set to remote mail server, but local.

So the server ‘eats’ the email into itself and goes no where outside there server.

Ah! CPanel eating it’s own email sure sounds like the problem. I will look into the CP config. Many thanks for the lead!

Almost but not quite – Godaddy’s new Cpanel control systems doesn’t seem to have the option to at step 5 to click on the database to see the host name. I’m trying to find somewhere else that lists the real host name. Their “www.previewmywebsitenow.com” doesn’t help, either!

Thanks esmi and daba! I also got stuck at the “unpacking” stage, then had a fright when I tried again after deactivating the plug-ins when I got a “Fatal error execution time exceeded” (or similar nasty words) on retrying the update. But being a mug I just tried it again and it seems to have worked. Phew. Nil desperandum…

Oh, heck, now I’m confused. It’s working again. I don’t think I made a net change to anything but I did re-enter the original sole destination address then add and remove an additional address. Did that sort out the stored CSCF options or something? Anyway, solved for the moment!

Meg– Help! I’m also stuck on this. I have WP3.7.1 (auto-updating), CSCF 4.2.5 with WP SMTP but I just updated from the previous CSCF which also had the problem. When I send from the WP SMTP test form, all is fine. When I send from CSCF I get “Sorry, there has been a problem and your message was not sent.”

All was well when I last checked so problem is since 2013-11-19 at the earliest. Thanks.

Meg, you could be a teacher given the patience you’re showing ??

I’ve cracked my last problem – sending emails using WPSMTP without using up SMTP relays from a specific email account. I’d got the config wrong for Godaddy’s relay server. The configs that work are below (without the [] brackets, of course) in case anyone else on Godaddy has issues.

It’s still annoying me that something pulled the rug from under CSCF but I do suspect it’s from running WP on a Windows host. I’m trapped for the moment by some (non-Wordpress) pages on an earlier site on the same host that require ASP but I’ll migrate them to WordPress soon and switch to Linux then.

Here’s what works on Godaddy, Windows hosting, WordPress 3.7.1:
______________________________
Working CSCF + WP SMTP configs through a relay server on Godaddy

CSCF 4.2.2 Message Settings:
Recipient Emails : <valid email where I want CSCF delivered>
Override ‘From’ Address : Off

WP SMTP Current version as of today
From: [any valid email]
From name: [any text]
SMTP Host: relay-hosting.secureserver.net
SMTP Secure: None
SMTP Port: 25
SMTP Authentication: No [the relay knows it’s from another Godaddy host]
User name: [empty]
Password: [empty]

[Sorry, I was asking another question that doesn’t fit into this thread – please ignore!]

Thanks for the tips, Meg, and sorry to come back on this but there’s a drawback with WP SMTP for me. My hosting service (Godaddy) limits SMTP relays to 250 per email address per day which WP SMTP uses up (because it requires SMTP authentication) but allows 1000 relays/day.

For no particular reason (I didn’t know better!) my hosting account runs Windows not Linux. Godaddy support questioned whether there might be an incompatibility between the CSCF PHP code:

“… account review indicates WordPress has been installed on a Windows hosting account and the plugin may not be compatible with the Windows iSCSI configuration in use. In some cases, the Windows default ASP language is unable to correctly translate the entirety of the PHP coding and scripting to ASP/ASP.NET and the corresponding website components are unable to function, as intended.”

Do you know of any incompatibilities? If needed, I will swap to Linux hosting – I can, but it takes the site down for a while.

I wish could figure out just what changed, too. It was all working fine last week without WP SMTP!

Many (more) thanks –Pete

Check if your host provider has changed the requirement to explicitly name the email SMTP host. For example, it seems Godaddy used to allow the host name “localhost” but now requires something like smtp.secureserver.net. You’ll have to check with your own host provider.

Thanks, bbergman! I’d a similar problem with Godaddy and the CSCF plugin (clean and simple contact form) suddenly stopping working. Installed WP SMTP and all was well.

In my case, the correct host is smtpout.europe.secureserver.net as my WordPress site is actually hosted on Godaddy and I’m in Europe. I think for Godaddy hosting customers elsewhere, it might be smtpout.secureserver.net but they can find this directly from their Godaddy -> Email management -> Email setup page.

I may have answered my own question. Some digging on WP.org support found Stopped sending emails on GoDaddy and my host is indeed Godaddy. So I installed the WP SMTP plugin and (after some hassle finding the correct relay name for my hosting account which turned out to be smtpout.europe.secureserver.net) all seems well again. So my guess is Godaddy has pulled the rug out from under CSCF.