priyankajagtap

Hi @albinwiski,

I apologize for the inconvenience caused to you.

I tried to replicate this problem at our end but I am unable to replicate the same. I am able to change the logo image and able to see it on the newly generated invoice.

Can you please email us at support at tychesoftwares dot com about this issue? It would be great if you could share a video of this issue with us so we can check and assist you better in resolving the problem you are facing.

Looking forward to your email on our ticketing system.

Hi @syntaxerrorno,

Apologies for the inconvenience caused to you due to this.

I tried to replicate this issue at our end but I am unable to replicate the same. Can you please email us regarding this issue at ‘support at tychesoftwares dot com’? We need more details on this issue so we can discuss this on our ticketing system.

Looking forward to your email on our ticketing system.

Hi @windsorraw,

Can you please try to re-upload an image? Alternatively, you can drop us an email at
‘support at tychesoftwares dot com’ and share the screenshot of your requirement there. We will check and get back to you on the same once you explain with the screenshot.

Hi @ismania,

Sorry for the inconvenience caused to you.

Currently, this is the bug present in our plugin and we have escalated it to the development team. The development team will look into it and we will provide you with an update on the same.

Hi @ismania,

Our developer has fixed the issue you reported where the garbled text was appearing in the PDF attached to the email.
The patch for this issue is present in multiple files of our plugin.

Below is the link to download the patched files of our plugin that contains the patch for this issue.
Patch- https://www.dropbox.com/scl/fi/zqo7tignryolpc93x83uf/template.php?rlkey=hk1e5ksr6olbktiz9e6wstnpr&st=4yt7vvg9&dl=0

path- \plugins\woocommerce-delivery-notes\templates\pdf\default\invoice

patch- https://www.dropbox.com/scl/fi/n9547dpsq6296zjuwujur/style.css?rlkey=jn3n5uve25kwvakyykdcvrptq&st=5v09o32l&dl=0

path- \plugins\woocommerce-delivery-notes\templates\pdf\default

Patch- https://www.dropbox.com/scl/fi/4jcuds1v45tunenf9yazw/wcdn-front-function.php?rlkey=y4t4b45giqlbj0q1w6dgls4sd&st=imbwj2zp&dl=0

Font – https://www.dropbox.com/scl/fo/pkv0spdfh77hhu35pa4hr/AL_vK1X4jeAA2YOzhDmjkZc?rlkey=y63pxr3bwdwu7kdg6uqfu1fsz&st=oagbbyxt&dl=0

path- \plugins\woocommerce-delivery-notes\includes\front

Kindly download and replace the provided files with the existing ones via FTP on the above-mentioned path. Then, check if you can see the Chinese text correctly in the PDF attached to the email.

Please check and let us know the results.

Hi @etzesty,

The developer has fixed the issue you reported. Below is the link to download the patched file
“woocommerce-ac.php” of our plugin that contains the patch for the issue.
Link: https://www.dropbox.com/scl/fi/f7kn0w7xkmez7japik32h/woocommerce-ac.php?rlkey=jn4md93rw1vg3mprj46q2jv89&st=5wfbsh4s&dl=0

Kindly download and replace the provided file with the existing one via FTP at the below-mentioned path.
Path: \wp-content\plugins\woocommerce-abandoned-cart\ <HERE>

Once you have replaced the provided file, please check and confirm with us if the provided fix is working fine at your end or not.

Do let us know the results.

Hi @windsorraw,

It would be great if you could share the screenshots of how you want the refund amount to display for each line item on the Order. So we can check this at our end and can assist you in a better way.

Hi @desarrollomarksonoma,

Thank you for providing the screenshot.

It is possible that those carts can be bots. These carts are because of some crawlers or bots currently traversing sites. These bots add products to the cart and initiate sessions on the site. These carts are captured in our plugin because WooCommerce also allows tracking these carts when bots crawl.

We have written a blog post to which you can refer to know how you can stop these bots from being logged.
Link: https://www.tychesoftwares.com/docs/docs/abandoned-cart-for-woocommerce-lite/track-only-genuine-visitor-carts/

Please follow the instructions mentioned in the above documentation and let us know whether it helps you to stop capturing the bots or not.

Another solution is you can disable the setting “Start tracking from Cart Page” in our plugin temporarily. Disabling this setting will not capture the visitor’s cart on the website where the user’s email address and name are not entered. This setting is located at WooCommerce -> Abandoned Carts -> Settings -> General Settings.
Screenshot for your reference: https://www.screencast.com/t/MBRHOFC57k3

This will ensure that you will get only genuine abandoned carts. Please do the same and let us know if you have any questions.

Hi @etzesty,

I sincerely apologize for any inconvenience this error may have caused you and for the delay in our response.

Thank you for providing additional details about the issue you encountered.

I have escalated this matter to our development team, who will thoroughly investigate and work on a solution. I will keep you updated as soon as I receive any information regarding this.

Hi @maginem,

Thank you for your reply. I appreciate your clarification.

If you need assistance in the future or if the issue reoccurs, please don’t hesitate to reach out.

Hi @ismania,

Thank you for sharing the screenshot.

I tried to replicate this issue in Chinese language with the Loco Translate plugin and I am able to replicate the same at our end. The garbled text is displayed in the PDF file attached to the order email. I have already escalated this issue to the development team.

The developer has investigated this issue at our end. We have identified that the problem arises from the DOMPDF library, which currently does not support the Chinese language. While there are potential methods to add support for Chinese characters in the PDF generation, please note that this process requires some additional time and effort. We want to ensure we implement a robust solution that meets your needs. We will work on this and we will let you know as soon as there is progress on this issue. I hope you understand.

Do let us know if you have any questions, we are here to help.

Hi @magitekrr,

Glad to know that the provided patch is working fine on your site. We will include this patch in the next update of our plugin so you can update the plugin in the future without losing the patch.

Feel free to reach out to us if you have any further queries.

Hi @magitekrr,

Our development team has checked and fixed the issue you reported above. Below is the link to download the patched file “wcdn-general.php” of our plugin that contains the patch for the issue.
Patch – https://www.dropbox.com/scl/fi/0dka69tjt7v8wpr0px6n4/wcdn-general.php?rlkey=jayog2rsf29erylxysie8cgbq&st=bwq5r56s&dl=0

Kindly download and replace the provided file with the existing one via FTP at the below-mentioned path.
Path: / wp-content / plugins / woocommerce-delivery-notes / includes / admin / views

Once you have replaced the provided file, please check and confirm with us if the provided fix is working fine at your end.

Kindly check and let us know the results.

Hi @gas1123,

You can use the below filter named “wcdn_head” to make the CSS changes as per your requirements. Kindly add the below-provided custom code in the “functions.php” file of your currently active theme:

/**
 * Add this code snippet in the functions.php file of your currently active theme.
 */
function example_serif_font_and_large_addressss() {
    ?>
    <style>	
			 /* Override to stack addresses vertically */
			.billing-address, .shipping-address {
            width: 100% !important; /* Full width for vertical stacking */
            float: none !important; /* Remove float to stack vertically */
            margin-bottom: 1em; /* Add space between addresses */
        }
    </style>
    <?php
}
add_action( 'wcdn_head', 'example_serif_font_and_large_addressss', 20 );

The output of this custom code will be displayed like: https://prnt.sc/vqg9eOayn8Zv in a single column.

Please check at your end and let us know how it goes.

Hi @nmavra,

That’s great!

Feel free to reach out to us if you have any further queries.