Prashant Rai

Hey @gokh – Thanks for letting us know that the CSS snippet worked for you. In case you have any questions, please feel free to reachout.

Kindly,

Hey @woof – Thanks for following up on this ticket, and I apologize for the inconvenience.

The hook was changed as part of a series of changes to support the new/modern email notification templates in the WPForms version 1.8.5.

Having said that, I have passed on the feedback to the dev team. Additionally, we strive to make any changes backward compatible, and I want to assure you that such occurrences are not very frequent.

In the meantime, if you have any questions or suggestions, please feel free to reachout.

Kindly,

Hey @aloeroot – We haven’t heard back from you since my previous message, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hey @nathan24,

Thanks for reaching out!

As the entry storage and export is part of the paid version of WPForms, could you please drop us a line through our contact page when you get the chance?

You’re welcome to just include a link to this post, if you’d prefer to do that.

I apologize that we’re not able to respond to paid version questions here in the www.remarpro.com support forums for the free version, but I really appreciate your help!

Thanks ??

Hey @aloeroot – Thanks for reaching out, and I apologize for the issue you’re facing with WPForms not showing on your clients’ sites.

To take a closer look, when you get a chance, can you please share the page URL so I can take a look at it?

Kindly,

Hey @woof – Thanks for reaching out!

I had a chat with the developers, and in WPForms version 1.8.5, the wpforms_email_message hook was changed to wpforms_emails_notifications_message. When you have sometime, can you please try using wpforms_emails_notifications_message and let me know how it goes?

Kindly,

Hey @laralorvan – Thanks for sharing the screenshot, and the notification settings looks fine.

When you get a chance, can you please check the debug events under WP Mail SMTP > Tools, and see if there’s any error message showing?

Kindly,

Hey @hebhansen – Thanks for reacing out!

As the Survey and Polls addon is part of the paid version of WPForms, could you please drop us a line through our contact page when you get the chance?

You’re welcome to just include a link to this post, if you’d prefer to do that.

I apologize that we’re not able to respond to paid version questions here in the www.remarpro.com support forums for the free version, but I really appreciate your help!

Thanks ??

Hey @didierjm – Since haven’t heard back from you, I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hey @didierjm – Thanks for reaching out!

When you get a chance, can you please try reconnecting your Stripe account under WPForms > Settings > Payments, and see if that fixes the issue? In case the issue is still there, could you please share the page URL where the form is embedded so I can take a look?

Kindly,

Hey @rajeshpatelshah?– We haven’t heard back from you since my previous message, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hey @laralorvan?– Thanks for following up on this ticket!

I seems that you might have missed sharing the screenshot. When you get a chance, can you please check and share the screenshot?

Kindly,

Hey @rajeshpatelshah – Thanks for reaching out!

I apologize, providing support for custom code falls outside the scope of support we can offer. That said, to get started, you can consider taking a look at the code snippet we shared on this developer doc.

In case it helps, here’s our tutorial with the most common ways to add custom code like this.

For the most beginner-friendly option in that tutorial, I’d recommend using the WPCode plugin. This will protect your code from updates and keep it easy to manage right within your WordPress admin area.

Kindly,

Hey @laralorvan – Thanks for reaching out!

When you get a chance, can you please share a screenshot of the notification settings (form builder > Settings > Notifications) so I can take a closer look? In the meantime, I’d also suggest you to please take a look at the troubleshooting guide and let me know if that helps.

Kindly,

Hey @ozgurgedikli – Thanks for reaching out!

It seems that you’re using a 3rd party integration, it falls outside the scope of support we can offer. In this specific case, I’d suggest you please check with the plugin developer, and they should be able to assist you.

Kindly,