PC

Thanks @miguelappstudio

Thank you so much for taking the time to share your experience with OptinMonster. We truly appreciate your kind words and are thrilled to hear that you’ve had a positive experience with our software.

Once again, thank you for choosing OptinMonster, and we wish you all the best in your journey with us.

Also, if you haven’t already, we’d like to invite you to join our Early Access Program which will allow you to use new features before they are officially released! You can learn more about our Early Access Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thank you again for choosing OptinMonster—we’re here to assist you anytime you need us.

Hey @papos

I hope you have everything you need on this issue.

Please feel free to create a new ticket if you have other questions.

Hi @propertywriting

We would love to help address the issue! To do that, will you please reach out to our billing team directly at?[email protected]?so we can assist with your subscription account?

Thanks

Hey @smsplinter63

Thank you so much for taking the time to share your experience with OptinMonster. We truly appreciate your kind words and are thrilled to hear that you’ve had a positive experience with our software and customer service.

We believe that providing genuine human assistance is crucial in helping our customers make the most of OptinMonster, and we’re glad that our efforts have resonated with you.

As you continue exploring and utilizing OptinMonster’s features, we hope your satisfaction with our product and service will grow stronger. We’re always here to help and look forward to providing the same level of exceptional support in the future. We will pass on your feedback regarding more free options to our team internally as well.

Once again, thank you for choosing OptinMonster, and we wish you all the best in your journey with us.

Also, if you haven’t already, we’d like to invite you to join our Early Access Program which will allow you to use new features before they are officially released! You can learn more about our Early Access Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thank you again for choosing OptinMonster—we’re here to assist you anytime you need us.

Hi @ph59

Thanks for reaching out. It seems like a plugin might be conflicting with our script. Can you please test by disabling any caching or popup plugins you may have and then try again in an incognito window?

If that works fine, kindly enable the plugins one by one and see which one causes the issue to appear again.

Thanks for brining that up @mattf10 We really appreciate it.

I will pass the information on to our developers.

Hello @mattf10

Thanks for reaching out.

I hope you are doing great.

I checked your account and see that you are on one of our paid plans. The forum support is only for our free plan users.

We request you to kindly reach out to our support team directly on support [at] optinmonster [dot] com and they’d be able to assist you with the matter.

Hey @phbrowne

Thanks a lot for taking the time and sharing your feedback with the community. It means a lot for us and we will keep working hard to ensure you get the same quality support which gets better everyday.

Have a great day ahead.

Hey @msbenbow78

Thank you so much for taking the time to share your experience with OptinMonster. We truly appreciate your kind words and are thrilled to hear that you’ve had a positive experience with our customer support team.

We believe that providing genuine human assistance is crucial in helping our customers make the most of OptinMonster, and we’re glad that our efforts have resonated with you.

As you continue exploring and utilizing OptinMonster’s features, we hope your satisfaction with our product and service will grow stronger. We’re always here to help and look forward to providing the same level of exceptional support in the future.

Once again, thank you for choosing OptinMonster, and we wish you all the best in your journey with us. If you ever find that your experience has become even more exceptional, we’d be truly honored to have your updated feedback and rating.

Also, if you haven’t already, we’d like to invite you to join our Early Access Program which will allow you to use new features before they are officially released! You can learn more about our Early Access Program and how to join here:?https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thank you again for choosing OptinMonster—we’re here to assist you anytime you need us.

Hi @ricardomat

Thanks for your message.

It seems like your caching plugin may be preventing the plugin from changing the status of the campaign.

Can you please disable the caching plugin and try again?

If that works, kindly ensure that you have excluded https://a.omappapi.com/app/js/api.min.js from being minified by your caching plugin.

If that does not work, its possible there is another plugin conflict. You can test that on your staging website by disabling all other plugins but OptinMonster and see if the issue still persists.

Looking forward to how it goes.

Hi @joshf

I hope you have everything you need on this one. Please feel free to create a new ticket if you need anything else.

Hello @georgeandhoney

Thanks for reaching out. This forum is only for the support for the free plugin. For discussion about paid/advanced features, would you reach out to the support team directly at support [@] optinmonster.com so the team can assist you with your paid account related questions?

You got that right @ph59

As Inline campaigns are added in the page content, it requires the HTML placeholder to be added where you want it to appear ??

Hi @ph59

I hope you have everything you need on this. Please feel free to reach out if you have any other questions.

Hey @ph59

I cheked it out and it works fine for me: https://a.supportally.com/i/5kgkna

This error is most often due to cookies in the browser. If you see the campaign once and interact with it, it will set the cookies as per the guide here: https://optinmonster.com/docs/how-optin-cookies-and-the-global-cookie-work-in-optinmonster/

Would you try clearing your browser’s cookies and cache, then check if the error is resolved?

Let me know how that goes. 

Thanks!