prajna

@gilgongo Thank you for the fantastic 5-star review! We’re thrilled that you find Presto Player refreshingly different.

Your support and feedback mean a lot to us, and we truly appreciate you being a valued customer and helping spread the word about Presto Player.

We’re here for you anytime you need assistance or have any questions.

Thanks again for choosing Presto Player!

Hello,?@drabbytux

Since we have not received any further responses and this thread has been inactive, we will be marking this issue as resolved.

Should you continue to experience any issues, please do not hesitate to reach out. We are here to assist you.

Hello @jackmac71 I understand your concerns and apologize for the inconvenience. Since Presto Player is currently deactivated, we are unable to pinpoint the exact component causing the page speed issues. We would definitely like to resolve this for you. Would it be possible for you to activate Presto Player temporarily so we can analyze the PageSpeed results and identify the specific errors you are encountering?

Regarding the new UX/UI in our latest update, are you experiencing any specific issues or difficulties? Your feedback is important to us, and we aim to improve your experience with our product.

Hello @jackmac71

Our developers have confirmed that this error is related to a resource we are trying to preload for faster loading of the player. Unfortunately, this resource is not being fetched as it is currently unavailable and cannot be preloaded.

However, please rest assured that this will not affect the functionality in any way and is not a major concern. Our team is actively working on fixing it, and we appreciate your patience in the meantime.

Unfortunately, we do not have any ETA at the moment. Please keep an eye on the changelog for Fixes and Improvements – https://prestoplayer.com/whats-new/

I hope the information will help. Feel free to get back to us if you have any other queries.

Hello @tropicalista

Our developers have confirmed that this error is related to a resource we are trying to preload for faster loading of the player. Unfortunately, this resource is not being fetched as it is currently unavailable and cannot be preloaded.

However, please rest assured that this will not affect the functionality in any way and is not a major concern. Our team is actively working on fixing it, and we appreciate your patience in the meantime.

Unfortunately, we do not have any ETA at the moment. Please keep an eye on the changelog for Fixes and Improvements – https://prestoplayer.com/whats-new/

I hope the information will help. Feel free to get back to us if you have any other queries.

@bhaktirasa It’s wonderful to hear that. Thank you so much for your enthusiastic review!

We truly appreciate your being a valued customer and helping spread the word. If you ever need assistance or have any questions, we’re here for you.

Thanks again for choosing Presto Player!

Hello @ronf This should not cause any issue, as I have tested the same and it works when you preview the post. Screencast: https://bsf.d.pr/v/7OxQbe

Could you please share the link where you have added the video? I checked this post and couldn’t find any Presto Player video.

In the meantime, you might want to try disabling other plugins temporarily. Sometimes, conflicts between plugins can cause unexpected behaviour. Temporarily deactivate all your plugins except Presto Player and see if the issue goes away.

@saschinger I understand your concerns regarding GDPR compliance.

I have passed on your feedback to our development team for their consideration. We will get back to you with any updates as soon as we have them.

Hello, @drabbytux Thank you for bringing this issue to our attention. Upon reviewing your report, we have attempted to replicate the error on our end but have been unable to do so. It appears that this issue may be specific to your website environment or configuration.

To address this promptly we kindly request that you allow us to investigate further. Can you please open a support ticket using the following link: https://my.prestomade.com/support/ This will enable our technical team to examine the issue closely and work towards a resolution as soon as possible.

Thank you for your patience and understanding.

Hello @saschinger We understand the importance of ensuring that your websites meet all legal requirements, and we appreciate your feedback on this matter.

Currently, PrestoPlayer does not have compatibility with the various solutions you mentioned for GDPR-compliant video embeds. I’m also pleased to inform you that our developers have added this feature to our request list.

Unfortunately, we do not have an ETA at the moment. We recommend keeping an eye on our changelog for updates on fixes and improvements: https://prestoplayer.com/whats-new/

However, we do offer a privacy-enhanced mode for YouTube, You can enable this feature by navigating to:

Presto Player >> Settings >> Integrations >> YouTube option , Screenshot: https://bsf.d.pr/i/j4LPjc

We value your feedback and are committed to continuously improving our product to meet the needs of our users. Thank you for your understanding and patience.

@ojoiszydemo1

I apologize for the incorrect status on the thread; I have updated it to “unresolved” now.

Regarding both the issues you have reported, Our developers do not have a specific ETA for these fixes. However, please rest assured that these issues are on their to-do list and will be addressed as soon as possible. We will provide updates in this same thread once the issues are resolved.

Thank you for your patience and understanding.

@nikbaumann Thank you so much for your enthusiastic review! It’s fantastic to hear that you found Presto Player simple and easy to use.

We truly appreciate your being a valued customer and helping spread the word about Presto Player. If you ever need assistance or have any questions, we’re here for you.

Thanks again for choosing Presto Player!

@nejemye Thank you for the 5-star review! We’re delighted to hear that you found Presto Player to be the perfect solution for your audio and video needs on WordPress.

We’re glad you had a positive experience with our customer service — we strive to provide the best support possible.

We truly appreciate your being a valued customer and helping spread the word about Presto Player. If you ever need assistance or have any questions, we’re here for you.

Thanks again for choosing Presto Player!

@riadmahmud46 @davidjohnbrunner If the snippet above doesn’t work for you, as per the forum guidelines, please start your own topic. We will do our best to assist you there. Thank you for understanding.

Hello @jackmac71

Regarding the missing field “description”, it is expected behaviour and intentional at this moment. Currently, we are not explicitly registering the description field in the structured data JSON. Rest assured, we are meeting the official essential requirements for the Schema Markup.

Our development team is aware of the description missing issue and is actively working on resolving it.

Unfortunately, we do not have any ETA at the moment. Please keep an eye on the changelog for Fixes and Improvements – https://prestoplayer.com/whats-new/

We appreciate your patience and understanding as we work to enhance our features.