prajna

@laudsbell Thank you so much for the wonderful review and for highlighting how Presto Player transformed your mobile video experience! We’re glad to hear that our solution resolved the issue so quickly and that your videos now look stunning on your site.

Your feedback is invaluable to us, and We truly appreciate you being a valued customer and helping spread the word about Presto Player.

If you ever need assistance or have any questions, we’re just a message away.

Thanks again for choosing Presto Player and for sharing your experience!

@ofmarconi Presto Player fully supports direct video uploads within your posts and custom post types (CPTs). Whether you’re hosting your videos on Vimeo, YouTube, or directly on your own server, Presto Player allows you to upload and manage your videos seamlessly without the need to navigate external platforms like Bunny.net.

@alukard999 Thank you for your feedback. We understand your concerns. Unfortunately, due to YouTube’s terms of service, we’re unable to control the video quality or force specific settings.

Additionally, while Presto Player currently supports only .vtt captions, you can easily convert .srt files to .vtt using an online converter. Please note that this feature is available for self-hosted videos or those hosted on platforms like bunny.net, but not for YouTube due to their terms and conditions.

We appreciate your understanding and are always looking for ways to improve our product. If you have any other suggestions or need further assistance, please let us know.

Hello @ofmarconi Currently, Presto Player supports Bunny.net for video hosting. Could you please share more details on why you prefer to use Cloudflare Stream or R2 over Bunny.net? Your insights will help us understand your needs better.

Hello, @ofmarconi Bunny.net integration is a feature of Presto Player Pro, Unfortunately, according to the?rules set by WP.org, we are unable to offer support for the Pro version here.

However, we’re committed to assisting you with all the information, please open a support ticket using the following link:?Support Ticket. Our support team will be happy to help.

Thank you for your understanding!

@scottpfeiffer Thank you so much for the wonderful review and for highlighting our video training! We’re thrilled to hear that you find Presto Player easy to use and cost-effective for your needs.

Your feedback is invaluable to us, and we’re grateful to have you as a part of our community. If you ever need assistance or have any questions, we’re just a message away.

Thanks again for choosing Presto Player and for sharing your experience!

@orangeracoon Thank you for the 5-star review and feedback!

We’re thrilled to hear that you’ve had such a positive experience with Presto Player. Your support means a lot to us.

We’re always here for you if you ever need assistance or have any questions.

Thanks again for choosing Presto Player and for helping to spread the word!

Hello, @glennsvlas Thank you for your interest in Presto Player! To clarify, the Presto Player PRO plugin enhances the standard Presto Player plugin, so you must have both installed. The PRO version cannot function on its own.

The Presto Player plugin provides a robust set of features, but if you need advanced functionalities such as Bunny.net video integration, the Presto Player PRO version would be necessary.

For a detailed comparison between the free and PRO versions, please refer to this link: [Link to the comparison].

@jackmac71 I completely understand your decision to disable Presto Player, especially when your website is a production site. Your frustration with the ongoing issues and the impact on your site’s performance is entirely valid.

To assist you better and resolve these issues as quickly as possible, could you please provide the steps to replicate the problem or a screenshot of the 404 error message you were encountering? Having the complete error message will enable us to identify the root cause and replicate it on our end, ensuring a prompt and effective fix.

Once again, I sincerely apologize for the inconvenience caused and appreciate your patience and cooperation as we work to resolve this matter.

@yfirdyiwek Thank you for the 5-star review and feedback!

Your support and feedback mean a lot to us, and we truly appreciate you being a valued customer and helping to spread the word about Presto Player.

We’re here for you anytime you need assistance or have any questions.

Thanks again for choosing Presto Player!

Hello @jackmac71

I apologize for marking the thread as resolved. There was no activity in this thread for three weeks, so I marked it as resolved. I have now changed the status back to unresolved.

I understand your frustration with the ongoing issues. We strive to ensure the best experience for all our users, and I’m sorry we haven’t met your expectations with the recent updates.

I checked your site, https://glotzclevertv.de/, and did not see Presto Player or 404 errors. We genuinely want to help you resolve the issues you’re experiencing as soon as possible.

Could you please share the specific links where you are encountering the problems? This will allow us to analyze your website more closely and provide the necessary assistance.

Thank you for your patience and understanding. We appreciate your feedback and are here to support you.

Hello @nagatheme Thank you for bringing this to our attention. Our developers are already aware of the issue with the “Next” string in the Presto playlist block not being translated. They are working on a fix to ensure it is translated.

Unfortunately, we do not have an ETA at the moment. Please keep an eye on the changelog for updates on fixes and improvements: https://prestoplayer.com/whats-new/

Thank you for your patience and understanding.

Hello @skylerdesign

Our developers have confirmed that this error is related to a resource we are trying to preload for faster player loading. Unfortunately, this resource is not being fetched as it is currently unavailable and cannot be preloaded.

However, please rest assured that this will not affect the functionality in any way and is not a major concern. Our team has identified the fix, which will be released soon after all testing is complete. We appreciate your patience in the meantime.

Unfortunately, we do not have any ETA at the moment. Please keep an eye on the changelog for Fixes and Improvements – https://prestoplayer.com/whats-new/

I hope the information will help. Feel free to get back to us if you have any other queries.

Hello @orpheus77

Unfortunately, we do not currently have this option to embed a video as a thumbnail that plays in fullscreen in Presto Player. Our development team is aware of this feature request, and it is on our backlog. However, its implementation is dependent on some research to determine feasibility.

We do not have an ETA at the moment, but we encourage you to keep an eye on our changelog for updates on fixes and improvements: https://prestoplayer.com/whats-new/

Hello @szponix93 Thank you for the fantastic 5-star review and feedback! We’re thrilled that you find Presto Player to be the best player, especially when paired with bunny.net.

Your support and feedback mean a lot to us, and we truly appreciate you being a valued customer and helping to spread the word about Presto Player.

We’re always looking to improve, and your suggestion about pausing the video using the spacebar is duly noted.

We’re here for you anytime you need assistance or have any questions.

Thanks again for choosing Presto Player!