Pablo Pérez

Hi,

I checked your shop page, but the filters are not included, here is a screenshot.

Please, send us the link of the page with filters.

Hi Francesco,

We checked your site and we are seeing you are using the premium version of the plugin. As this topics are reserved for the free version. I encourage you to open a support ticket in our website using your premium license.

Have a great day.

Hi there,

We will release a new update of the plugin with some improvements that should help with the issue you are experiencing. Please, once that update releases ( which will be soon ), please check your problem with the new version and let us know if the issue persists.

Hi,

We could see you are using a select filter type, which use another specific template for the element, to edit this label, please add the following code in the functions.php of your theme:

if( ! function_exists( 'yith_wcan_change_show_more_label' ) ){
	add_filter('yith_wcan_shortcodes_script_labels', 'yith_wcan_change_show_more_label');

	function yith_wcan_change_show_more_label($labels){
		$labels['show_more'] = 'Custom Text';
		return $labels;
	}
}

I hope this code can help you.

Hi there,

Our plugin use the layered navigation of WooCommerce to filter the products, as you can see in this other link https://sillantia.com/catalogo/?product_cat=sillas-sillones, which is not using our plugin functionality has the same result.

Our plugin will get the content from the archive page of the taxonomy you are using an replacing the current content, when using our filters, instead of input the URL is to use ajax which will get a selected content of that page and just replace the product while keeping the rest of the content.

I could noticed that other pages with products are not the archive page but custom pages with a custom loop, could you let us know if the WooCommerce archive page are also using this product list with our pagination?

Also, please include the filters in the page so we can know what information the plugin is managing.

Let us know us.

Hi,

We tried to check your site, however is in maintenance mode and we can’t check your issue.

However, if you disable our plugin does the problem dissapear? It’s strange that our plugin cause those problems, without filtering.

Could you check if disabling your plugins except WooCommerce and our plugin, the problem persists?

Let us know.

Hi there,

Our plugin was designed to filter the product located the product archive pages of WooCommerce ( Shop page, category pages, etc. ). I could see that you are including the filters in a custom page, which could lead into undesired results. To add into that, the page structure doesn’t contain the element with the ID “content” which is the default structure of WooCommerce, for that reason it is currently targeting the whole page, affecting your header, to fix this problem, please add the following code in the functions.php of your theme:

if( ! function_exists( 'yith_wcan_content_selector' ) ){
    function yith_wcan_content_selector( $selector ){
        $selector = '.elementor > .elementor-element:has(.yith-wcan-filters)';
        return $selector;
    }
    add_filter( 'yith_wcan_content_selector', 'yith_wcan_content_selector' );
}

This should change the content selector of our plugin.

Let us know if you still have problem.

Hi Gaelle,

We made some test in our local site with the Tax included in the price but the calculation was correct.

To help you further, please send us the screenshots of:

• Product configuration ( price of the product )
• Tax configuration and rates configuration
• Addon price configuration

Have a great day.

Hi there,

The slider element is only available to the price filter. To have this element for other type of filters, will require a customization from external developers to create the new functionality to make it work.

Let us know if you have any other question.

Hi,

Our plugin is meant to be used in the shop page or product archive pages ( like the category page ) that WooCommerce creates. Placing the filters in other custom pages ( that you could be using as a shop page ) may give unexpected results, that why we asked you to check for this first.

Did the using the widget instead of the shortcode worked in shop page?

Let us know.

Hi there,

Thank you for opening this topic and let us know your problem.

Regarding the categories elements as is outside of our plugin, I suggest to contact Betheme about it. But regards the filters, with our plugin when using a preset with filters in an archive page of WooCommerce ( in your case using a shortcode ), it will display the filters that will give result with the product of the list. If none of the filters are displaying it could be related to:

• Using the filters in a custom page and not an archive product page.
• Conflicts with other plugins or theme functionality that prevents the render of the shortcode.

To have more information, you could you please let us know if you are using the filters in an archive page of WooCommerce and if the filters display using the default template of WooCommerce?

Have a great day.

Hi there,

We could see that you have set the topic to “Resolved”, if you still have your problem, please let us know.

In any case, we would like to invite to open a new topic at any time if you need us again

Have a great day!

Hola,

No hay ningún problema??.

Me alegro que haya podido encontrar la solución a su problema y no dude en volver a contactarnos por este foro si necesita de nuevo ayuda.

Un saludo.

• This reply was modified 7 months ago by Pablo Pérez.

Hi,

Our plugin integrations are created for the premium versions of the plugins as in the free version the functionality provided is just for the features from WooCommerce. If you need the integration, I suggest to get the premium version from our site and contact the support team via ticket if you need any assistance.

Have a great day.

Hi,

I’m glad you were able to find a solution for your problem.

Yes, when updating WooCommerce or installing a new plugin that include new pages, it might require to clean the permalinks to prevent any problem( which your site will evently do by itself after some period of time ).

As you were able to solve your problem I will proceed to set this topic as “Solved”.

Have a great day.