ALittleMoreEveryDay

Hello: any progress on this issue?

Hello: any update?

Roll back is not an option for us, as stated in the comment above that is being held in auto moderation.

Please see our comment above, once it is out of auto moderation.

Please see our comment above, once it is out of auto moderation.

• This reply was modified 1 year, 7 months ago by ALittleMoreEveryDay.
• This reply was modified 1 year, 7 months ago by ALittleMoreEveryDay.

PS: another odd thing is, every now and then when testing, the form will send. We get all excited, then do another test right after, and it won’t send, dashing hope. This issue happens in Chrome, Firefox, and Safari. We have had multiple people test in other parts of the world in all three browsers, and the form will not send in any browser for any of them either.

As stated in our previous comment that is being held in auto moderation for some reason, roll back is not an option for us.

• This reply was modified 1 year, 7 months ago by ALittleMoreEveryDay.
• This reply was modified 1 year, 7 months ago by ALittleMoreEveryDay.

We appreciate the thought, but there is a lot of custom work on this particular form. Our programming team had to make custom fixes that cannot be rolled back. Roll back also opens the site up to security vulnerabilities.

We have spent way too much time and money in the past two weeks troubleshooting this issue and fixing all the other issues to get to this point.

The only issue remaining is the form will not send. It sent without issue before the most recent update. Updates are vital to keeping a site secure and up-to-date. When we activate the 2023 Theme and test, the button still does not work.

Looking through this forum, we are not the only ones experiencing this fail to send issue after the last update.

This form took hundreds of hours to build and we cannot just move to something new.

• This reply was modified 1 year, 7 months ago by ALittleMoreEveryDay.

No one has responded to this post in over a week, it keeps being marked resolved and it is not. We put up a new comment and it is marked duplicate.

Our business is literally dying because our main form is not working. We have done all we can to troubleshoot the issue, as documented/stated above. The form was working great until the last update, with 500+ submissions, now it is useless because it will not send. We need help. We have been very patient as we know you are very busy. But our business is literally dying. Please help.

Hello: any update on this?

At this point, we have had Multi-Step Plugin support, Image Upload Plugin support, and our internal programming team look at this and fix some issues, but the main issue persists. We cannot send the form. Here is the latest Console picture along with clicking the Send Button: https://drive.google.com/file/d/1U2jeahf-9BelzmFF68Z5Z_zLsUqLPfMG/view?usp=sharing

This is our main form and it has been down for 10 days troubleshooting this issue. We have exhausted all other avenues at this point and need help.

Thank you.

PS: this is our main form and it not working is killing our business.

You input is greatly appreciated.

Hopefully the Contact Form 7 devs are working on things.

The complexity of our form makes moving difficult, and we would very much like to avoid it if possible.

PS: no form on the live site will send.

PS: we have fully cleared the Siteground caches, the browser caches, the local machine caches — all the caches we are aware of and still not sending the form.

Hello: any update on this…we do not know what else to do and are losing business every day that this form is not working.

Hello: At this point, we have had Multi-Step Plugin support, Image Upload Plugin support, and our internal programming team look at this and fix some issues, but the main issue persists. We cannot send the form. Here is the latest Console picture along with clicking the Send Button: https://drive.google.com/file/d/1U2jeahf-9BelzmFF68Z5Z_zLsUqLPfMG/view?usp=sharing

This is our main form and it has been down for 10 days troubleshooting this issue. We have exhausted all other avenues at this point and need help. We have a staging site set up. Please let us know what you need to proceed.

Thank you.