Pluggabl

Hi @paskapaa

We see your ticket # 14842 from email id m****@****group.com on Jul 22nd.

We responded to your ticket within few hours.

Do reach out to us if you still have further questions on the ticket referred above by just replying to our response via email.

All the best.

Hi @paskapaa

We take pride in responding to all of our Premium customer tickets within 12 – 24 business hours.

As of now, we were unable to find the tickets you have created. Just so you know we cannot correlate WordPress user handles to support tickets you might have created on our website.

For your tickets, can you please reach out to us on our website? I will make sure they are resolved immediately.

Look forward to resolving your support queries.

Thank you.

@nightl Thank you!!

@acicovic

Apologies for not responding to you in a timely manner. This is not what Booster stands for.

We take pride in responding to all support tickets within 24 business hours. Regretfully, we clearly came short in this instance.

David will be responding within the next 12 hours.

I have added myself to your ticket and will personally monitor this until resolved.

Thanks,
Booster.io – Support Team

Glad it worked. Thanks for letting us know!

Hi @ardoyne12

Within 48 hours we will be releasing Booster for WooCommerce that is compatible with WP 5.7 and Woo 5.1.

Final testing was just completed and everything looks good!

Stay tuned.

Thank you! ??

We are very very glad to hear that @helenrad!

Hi @lumjona1

As promised, we have responded to your ticket.

We will continue this conversation through the ticket going forward.

Thanks,
Booster.io – Support Team

Thank you @francesc76!

Hi @lumjona1

Apologies for not responding to you in a timely manner. This is not what Booster stands for.

We take pride in responding to all support tickets within 24 business hours. Regretfully, we clearly came short in this instance.

David will be responding within the next few hours.

I have added myself to your ticket and will personally monitor this until resolved.

Thanks,
Booster.io – Support Team

Marking as resolved. Thanks!

@darkallman

Thank you for confirming there are no issues with Booster 5.3.7 and marking it as resolved.

Thank you for the details.

As mentioned before, since this is a forum for free users, we will initiate a ticket from our Support system shortly.

Hi @dscreative

Thank you for taking your time and letting us know your concerns.

We will respond to your concerns in 2 parts below. This has little bit more context around the decision for stopping lifetime support.

Lifetime Support –?you still get lifetime updates…
1) We did not take the decision lightly but in order to create a sustainable support model and to be able to respond to tickets in a timely fashion, we had to make this tough decision.
2) We did customer surveys, looked at industry leaders and talked to experts in the field to see how to solve for this unique situation.
3) We provided customers options on how to get extended support.

Performance Few questions –
1) Do you have the latest version of our plugin? (and WordPress and WooCommerce as well?)
2) Are there any hosting platform tweaks that can be made?
3) How many modules have been enabled?

Just for your information
1) We use Booster Plus on our own website and have never experienced any slow downs. We test everything on our own site first before releasing any versions to our customers.
2) We constantly improve our code quality with every release and have been doing so since we started in 2014.
3) We have a modular architecture, meaning you only enable the modules that you need. This way we only load the code that is really needed without any bloat.

Improving the plugin
We are all ears about your constructive feedback as to how we could improve our plugin.

Per the WordPress guidelines this forum is only for Booster free users.?

Would love to resume this conversation on our website and to see if we can help with any of your performance issues that you raise.

Thank you