Pluggabl

Hi @design-kink ,

Thank you for sharing your feedback, and I’m truly sorry for the frustration you’ve experienced with the plugin. We appreciate your support as a lifetime license holder, and it’s important to us that Booster for WooCommerce functions seamlessly for you.

I understand how time-consuming it can be when things don’t work as expected. While our support structure has changed, we want to ensure you can use the plugin effectively. Please reach out to us directly through our website’s Contact Us page and refer to this exchange. We will make every effort to resolve the issue you’re facing with the Shipping Conditions by Class feature.

Your feedback is valuable, and we are committed to addressing any concerns you have. We appreciate your patience and look forward to assisting you further.

Best regards,
The Booster for WooCommerce Team

Hi @dwnl

Thank you for sharing your feedback and for being a longtime Booster user. We’re genuinely sorry to hear about your recent experience with our support, and we’d like to take this opportunity to clarify a few things and address your concerns.

Firstly, we deeply value all our lifetime customers, and we understand how the change in our support policy back in 2020 may have come as an unexpected shift. The decision to introduce a paid support model was not taken lightly. Prior to 2020, we faced an overwhelming volume of support requests, which made it challenging to provide the level of service we strive for. The introduction of the support plan was intended to improve response times and help us offer more dedicated assistance to customers who require ongoing support.

We want to emphasize that all customers, including lifetime license holders, continue to receive updates and bug fixes for the core plugin at no extra cost. However, as part of this policy change, the support plan is now optional and primarily intended for those seeking one-on-one help, troubleshooting, or customization advice beyond the scope of automatic updates.

We’re truly sorry if our response times were slower than expected in your case. We will review your specific situation to see what improvements can be made to avoid this happening again. We also acknowledge your concerns about the bug you encountered. If this is related to a technical issue on our end, we take full responsibility for addressing it, and we would be more than happy to investigate the matter further.

Please don’t hesitate to reach out directly at with any additional details regarding the bug or issue you’re facing, and we’ll do our best to resolve it promptly.

Once again, we appreciate your candid feedback. Your input is crucial in helping us improve and ensure a better experience for all Booster users moving forward.

@delaner Thank you for taking the time updating your review!

P.S If you can, please update the “subject” of the review “No Support Even for Paid Lifetime Customers” ??

@finnvf

Thank you for your kind words and for being a long-time user of Booster for WooCommerce! We’re delighted to hear that our plugin has brought such significant value and functionality to your webshops.

Our goal is to provide a comprehensive tool that not only enhances the functionality of your online presence but also inspires creativity and innovation. It’s wonderful to know that Booster for WooCommerce has helped revolutionize the way you work.

Your excitement and continued discovery of new features motivate us to keep improving and expanding the plugin. If you have any suggestions or need further assistance, please feel free to reach out.

Thank you for your continued support!

Thank you so much for your detailed feedback and for choosing Booster for WooCommerce! We’re thrilled to hear that our plugin has helped streamline your setup by reducing the number of plugins you need.

We understand your concerns regarding admin access requests. Your privacy and adherence to GDPR regulations are of utmost importance to us. Our support team asks for admin access only when it’s absolutely necessary to diagnose complex issues that can’t be replicated otherwise. However, we are continually working on improving our troubleshooting methods to minimize these requests.

We’re glad to hear that our team’s responsiveness and consideration of feature updates have been beneficial for you. Your insights are invaluable and help us enhance the plugin to better meet the needs of our users.

Thank you for recommending our plugin to others. If you have any more suggestions or need further assistance, please don’t hesitate to reach out.

Thank you for sharing your feedback and concerns regarding the changes made in 2021 to our licensing model for Booster for WooCommerce.

We understand that this transition may be frustrating for some of our early adopters who purchased lifetime licenses. However, we want to be transparent about the reasons behind this decision, which we made three years ago.

Our commitment to continuous innovation and providing top-tier support requires significant investment in resources. The previous model, while initially beneficial, was not sustainable in the long run due to the unforeseen scale of usage and, unfortunately, in some cases, misuse of lifetime licenses.

Additionally, the WordPress plugin industry has largely shifted away from lifetime licenses as a standard practice. We were receiving an overwhelming volume of support requests, making it impossible to maintain the high level of service our customers expect within reasonable timeframes.

To ensure the ongoing development and improvement of Booster for WooCommerce, and to align with industry standards, we had to make this difficult decision in 2021 to adopt a more sustainable licensing model.

We want to assure you that we value your early support immensely. As such, we are fully honoring the terms of the lifetime licenses purchased. This means you will continue to receive all updates and support that were available at the time of your purchase in 2021.

We understand that this may not fully address your concerns, but we believe that evolving our business practices is essential to ensure the long-term viability of Booster for WooCommerce and to continue providing the best possible product and support to all our customers.

Thank you for being a part of the Booster for WooCommerce journey. We appreciate your understanding and continued support.

Sincerely,

The Booster for WooCommerce Team

Hello @bellakaroo,

We are excited to inform you that the HPOS update for the Booster plugin is now officially available for all our users, including those using the free version. This update addresses the compatibility issues you experienced with the latest WordPress and WooCommerce features.

We deeply appreciate the feedback you provided in your previous review, as it helps us improve and serve our community better. In light of the recent update, we kindly invite you to revisit your experience with Booster. If you find that the HPOS update meets your needs, we would be grateful if you could consider updating your review to reflect the changes.

Your insights are invaluable to us, and we hope the latest version of Booster enhances your user experience. Thank you for your continued support and understanding.

Best regards,

Hello @bellakaroo

Thank you for taking the time to provide your feedback on the Booster plugin. We’re truly sorry to hear about the issues you’ve faced, potentially related to the HPOS update for WooCommerce.

We believe the integration of the HPOS update, which is currently available to our paid Elite and Plus members, will significantly enhance the functionality for all users, including those using the free version of Booster.

We are committed to releasing the HPOS update for free users within the next week.

We would be grateful if, after the release of the HPOS update for free users, you could take a moment to reassess your experience with Booster and consider updating your review.

Thank you again for your review and for your patience as we work to resolve these issues.

Dear @splaquet,

Thank you for taking the time to share your concerns regarding the changes to our licensing model (made in 2021) for Booster for WooCommerce. We understand and appreciate the value of the support and trust our early adopters have placed in us.

The decision to transition away from lifetime licenses was not made lightly. Our goal has always been to ensure the sustainability and continuous improvement of our products. While lifetime licenses were instrumental in our initial growth phase, we’ve found that maintaining this model poses challenges to the long-term development and support of our plugin.

However, we want to assure you that we deeply value our early supporters. As such, we are committed to honoring the terms of the lifetime licenses that were purchased. This means you will continue to receive all updates and support that were available at the time of your purchase. We understand the concerns about future features and updates, and we are actively exploring ways to provide additional value to our lifetime license holders.

We apologize if our recent communication came across as dismissive of your investment in our product. It is not our intention to disregard the trust you placed in us. We are here to listen and adapt based on the feedback from our community. Your suggestions and concerns are pivotal in shaping the way we move forward.

We are open to further discussions and are keen to find a solution that respects the contributions of our long-term supporters while also aligning with our goals for growth and sustainability. Please feel free to reach out to us directly with any further thoughts or concerns.

Thank you for being a part of our journey. Your support has been invaluable, and we are committed to ensuring a positive experience for all our users.

Sincerely,

Booster For WooCommerce Team

Hello @benady

Thank you so much for your wonderful review! We’re thrilled to hear that Booster is significantly streamlining your WooCommerce experience. It’s fantastic to know that the multifaceted capabilities of our tool are eliminating the need for multiple plugins and enhancing your site’s functionality. We especially appreciate your mention of the custom checkout options, currency features, and advanced invoicing – these are areas we’ve worked hard on!

If there’s anything more we can do to assist you or any feedback you’d like to share in the future, please don’t hesitate to reach out. We’re committed to continually improving and your insights are invaluable.

Thanks again for choosing Booster and for being a part of our community!

Best regards,

@dressrepublic Look forward to resolving your issue soon, we have not seen your contact on our website yet. We cannot be asking sensitive information on this public forum. Hope you understand!

@duncanroygreenwood

Thank you for your honest feedback and for recognizing the efforts of our support team. We understand the constraints you faced due to GDPR and the South African POPI Act and we are glad to hear that you were satisfied with the speed of your refund.

We continuously work on improving our plugin and making it as compatible as possible with various setups. Your feedback helps us in identifying areas where we can improve, and we’ll definitely take your experience into account for future updates.

It is good to know that you see the value in our plugin for new WooCommerce sites and we appreciate your recognition of the potential value and features we offer at a competitive price. We’re sorry to hear that it required more work than expected in your case.

Thank you once again for your review and for giving our plugin a try. We wish you all the best with your WooCommerce site.

@ross08

Thank you for your incredible review! We are thrilled to know that the Elite version of Booster for WooCommerce has been valuable in enhancing your store. It’s great to hear that you found the user interface and features beneficial, and that our support team was able to provide a timely workaround that improved your workflow.

Your favorites and the detailed feedback are much appreciated, and it’s customers like you who inspire us to continuously improve our offerings. We are grateful for your recommendation and will keep working hard to ensure that Booster Elite for WooCommerce remains an excellent tool for your store. Please feel free to reach out if you have any further feedback or need assistance.

Dear @yasserlablaab,

Thank you for your amazing 5-star review! We’re thrilled to hear that we were able to resolve your issue quickly and efficiently. Your feedback means a lot to us and we appreciate your business.

@10gital

Thank you for being a long-term user of Booster since 2016, and for sharing your experience with us. We apologize for any complications or difficulties you may have faced with our user interface and documentation. We’re constantly working on improving the UI/UX and documentation, and we’re excited to announce that we will be releasing a major update within a month, which includes a re-imagined UI/UX from the ground up.

Regarding your concern about new features not being included in your updates, please note that lifetime license owners are entitled to receive all updates that were available at the time of their purchase. However, any new features released after that time are part of our new Elite license.

We apologize for any inconvenience caused by the bugs you reported, and our support team has received your report and will work to resolve it as soon as possible. We appreciate your patience and understanding in this matter.

Lastly, we would like to clarify that our decision to charge lifetime license owners for ongoing technical support was made to provide better support to all of our customers and to continue developing and improving the plugin. We understand that this may not be ideal for all lifetime customers, but we believe that paid support is necessary for the continued success of the plugin. Thank you for your continued support and understanding.