ploudapp

Sehr geehrte/r @domag,

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir verstehen Ihre Frustration und bedauern die Unannehmlichkeiten und den Stress, den Sie erlebt haben, zutiefst. Es tut uns aufrichtig leid, dass Ihre Erfahrung nicht unserem hohen Standard entsprochen hat. In den n?chsten Tagen werden wir neue Versionen der Plugins ver?ffentlichen, die hoffentlich Ihre Probleme l?sen und zu Ihrer Zufriedenheit beitragen werden.

Mit freundlichen Grü?en,

pCloud team

Hello,

We want to extend our sincerest apologies for the delay in our response and we truly appreciate your patience and the valuable feedback you’ve shared with us.

Our analysis suggests that this issue is likely linked to one or more specific files on your blog. When these files are compressed into a ZIP archive, the process exceeds the memory limits allocated by PHP, leading to the inability to complete the backup. It is not related to the download process.

In our upcoming versions, we are dedicated to find effective workaround for the issues. Our goal is to develop and release a solution that not only meets but exceeds your expectations, as swiftly as our development process permits.

Warm regards,

pCloud team

Hello,

We want to extend our sincerest apologies for the delay in our response.

Actually we are still supporting and working actively on the plugin, in few days we will release new version.

Regarding the issue you have – we kindly ask you to reach out our support. Concurrently, our team remains at your disposal to assist you further in resolving this issue. We are committed to working closely with you and pCloud to find a suitable workaround or solution.

If you have any additional information, questions, or need further assistance, please do not hesitate to contact us directly.

Warm regards,

pCloud team

Hello,

We want to extend our sincerest apologies for the delay in our response and we truly appreciate your patience and the valuable feedback you’ve shared with us.

Upon reviewing your case, it seems that the current challenge stems from an inability to finalize the ZIP archive during the backup process. This appears to be the issue than the initial concern regarding the transfer of archives to pCloud.

In addition to note that pCloud, along with many leading cloud storage services, does not support backups over FTP protocol. This limitation affects our ability to implement the feature you’ve requested directly.

However, the focus seems to pivot towards the ZIP archive finalization within our plugin.

To ensure we address this comprehensively, we kindly ask you to reach out to pCloud support for any specific insights or assistance they can offer regarding their service. Concurrently, our team remains at your disposal to assist you further in resolving this issue. We are committed to working closely with you and pCloud to find a suitable workaround or solution.

Warm regards,

pCloud team

Hello @cboles, we have just released a new version, better documented, faster backup, much more stable, with additional extras. We also would like to share with you that we are highly dedicated to provide quality products and we are working hard to improve the functionality and reliability in every new version of the plugin, so, please, stay in touch and you will be pleasantly surprised.

Hello @ympker , please, click on the “debug” button, right above the black info window, the content of the window will change, you will see much more lines there. Please, copy all lines in the black window and send them to [email protected] , so we can future investigate the issue.

Hello, we just released a new much more improved version of the plugin, please, check it out.

We will consider some functionalities in this direction, but nothing in the near future.

Hello,
no size limit, if the server is able to create the backup ZIP file, and it can be successfully uploaded without issues to our servers – the size doesn’t matter. And of course you need to have enough space in your pCloud to be able to store all these ZIP files.

Hello,
sometimes it seems that the plugin has issue creating the ZIP archive, very soon we will release new version with more debug related to the Zipping process. We expect to behave better than the current version.

Regards.

Can you try once again using the “Backup Now!” button, and if you see some errors in the debug info window – please post them here, so we investigate for issues?

Thank you.