playbuzzsupport
Forum Replies Created
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Forum: Plugins
In reply to: [Playbuzz] “amp-playbuzz” issueWith pleasure!
Feel free to contact us for any other issue:Forum: Plugins
In reply to: [Playbuzz] “amp-playbuzz” issueGot it.
Unfortunately, the official WP AMP plugin is not working well with Playbuzz right now, something we’re working to fix. I hope we will be able to update on our progress soon.If you have any way of editing the AMP code itself, you could add the plugin manually, according to the documentation – even though, obviously, this is not a perfect solution…
Forum: Plugins
In reply to: [Playbuzz] “amp-playbuzz” issueHey,
Our AMP plugin has 2 elements to it: a script that has to be placed in the page’s <head>, and the <amp-playbuzz> element which has to be placed somewhere in the page’s <body>. In the case of the page you were testing above, only the script can be found, and the <amp-playbuzz> element is missing. To fix the error, you have to either remove the script, or use the <amp-playbuzz>.
Here you can find our amp-playbuzz documentation.
Are you using any plugin to convert your document to AMP?
Forum: Plugins
In reply to: [Playbuzz] I cannot get the plugin to scroll?Hey,
Thank you for reaching out.
The behaviour on your page is consistent with a situation some javascript code overrides the default scrolling mechanism of the browser. Since our content is running inside an iframe, this javascript code cannot listen to those scroll events, and therefore scrolling won’t work while the mouse cursor is hovering over the iframe. Placing the cursor anywhere else will enable scrolling.
Unfortunately, it is out of our scope to understand which code causes is or how to remove it – it may be something included in your theme or one of your plugins.Thanks for letting us know. Are you using a AMP plugin? Which one?
Hello,
The amp-playbuzz script loads on that page, but it’s not being used (in the sense that on that specific page you don’t have a Playbuzz item). You will not receive this error if the amp-playbuzz plugin will be used to display a Playbuzz item on that page. Otherwise, you should remove the script on pages where you didn’t embed a Playbuzz item
Forum: Plugins
In reply to: [Playbuzz] Cant see the story upon adding a new oneHey,
This one also leads to a 404 page… do I need some credentials to see it?
Forum: Plugins
In reply to: [Playbuzz] Cant see the story upon adding a new oneHello,
I’m receiving a 404 error when I check the URL you provided. Is there any chance to see the page to investigate the issue?
Forum: Plugins
In reply to: [Playbuzz] Confusion between Post and Story – unfortunate name and positionHello!
Thank you for the feedback. We completely understand the frustration, and we will see what can be done to fix this.
Unfortunately, at the moment it’s not possible to remove the “story” option from the menu. Hopefully we will be able to find a quick solution to this issue.
Forum: Reviews
In reply to: [Playbuzz] Doesn’t work..Hi again,
We’ve just released a new version of the plugin, with a couple of bug fixes. Would you mind trying again and let us know if there’s any change?
Forum: Reviews
In reply to: [Playbuzz] Doesn’t work..Hey,
I was sorry to read that you had a bad experience with our plugin. Could you please let me know what wasn’t working for you, exactly? Also, if it would be possible for you to send me your WP version and the version of the plugin that you’ve installed, and I’ll be able to look into the issue.
Thanks!
Forum: Plugins
In reply to: [Playbuzz] Embedded Quiz not scrollingThank you, Kristine!
Please let us know what they answer and if the issue has been resolved.Forum: Plugins
In reply to: [Playbuzz] Embedded Quiz not scrollingHi!
I checked the website, and it looks like a problem that may not be related to the Playbuzz item embedded there – the page indeed wouldn’t scroll for me, until I resized the page.
It seems as if the scroll is disabled if the page’s height is above a certain number. If I resize the browser’s height and refresh, the scrolling works. If I resize the page just a little bit when the scrolling is frozen, it starts working as well, regardless of the page’s original height.Our items don’t mess with these page settings – I’m assuming that this behavior is probably some issue with the theme.