pjjonesnz

I posted the issue to Github and they are working on things.

https://github.com/woocommerce/woocommerce-admin/issues/7748#issuecomment-934315099

I haven’t tried installing/updating Woocommerce Admin by itself as per @fsooffice comment above, but hopefully they bring that fix into Woocommerce itself soon.

HI @markout

Good to hear your temporary solution is working. Since that functions.php fix didn’t work, it does sound slightly different from the problem I’m having.

Hopefully we’ll get a solution for the problem soon.

Hi @markout

Sounds similar to my problem? 5.7.1 – Analytics crashing

Would be interested to hear if that describes your problem – there is a workaround mentioned in there while they are fixing it.

HI @fsooffice

The functions.php file referred to will be the one in the folder of your active theme.

This isn’t a solution, as Woocommerce Analytics will no longer work, but is a workaround while we wait for Woocommerce to hopefully fix this issue.

Hi @rainfallnixfig

Thanks so much for your support.

I’ve done as you asked. Disabled all plugins, changed the theme to storefront. The same thing happens as I described in my first post.

I have taken screenshots of the dashboard, and analytics, as well as saving the Woocommerce status report, before disabling and after disabling.

After I disabled the plugins and changed the theme, I deleted all of the Analytics’ previously imported data, and things worked again (although of course the dashboard widget said $0 for sales, and the ‘performance’ part of Analytics was blank).

I then (with Storefront active and the plugins deactivated) re-imported all the historical data and the same error on the Dashboard, and performance data in Analytics is blank.

This is the dashboard error in the Woocommerce Status Widget – ‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’

An interesting thing to note, any sales that are made after the site history is deleted, DOES show up in the analytics correctly. The dashboard displays those sales and everything is fine. As soon as I re-import historical data (with or without all the plugins disabled and the theme changed), it causes the errors.

I have screenshots and Woocommerce status info (before and after changes) I can PM you if you would like.

Thanks
Paul

### Active Plugins (1) ###

WooCommerce: by Automattic – 5.7.1

### Inactive Plugins (18) ###

...

### Theme ###

Name: Storefront
Version: 3.8.1

• This reply was modified 3 years, 2 months ago by pjjonesnz.

In my PHP error log I get the following:

PHP Fatal error: Maximum execution time of 30 seconds exceeded in …/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php on line 321″ while reading response header from upstream, client: XXX.XXX.XXX.XXX, server: doamin.com, request: “GET /wp-json/wc-analytics/reports/performance-indicators?after=2021-09-25T00%3A00%3A00&before=2021-09-25T15%3A26%3A10&stats=revenue%2Ftotal_sales%2Corders%2Forders_count%2Cjetpack%2Fstats%2Fvisitors%2Cjetpack%2Fstats%2Fviews&_locale=user HTTP/2.0”, …

I’m having the same issue. Can’t upload media with the app while Wordfence 2FA is enabled.

OK. I found the solution. I retried it using a different web browser. Obviously my old settings were somehow cached in the first browser I used.

• This reply was modified 7 years ago by pjjonesnz.