Pix & Hue

Thank you!

Thank you for the update! Can you post to this thread when you have an update?

Ok, I will just use another plugin for my site. Thanks for your help!

Hi there – No, I haven’t changed any account settings. I’ve also been able to connect the same Instagram account to another plugin without issue. This is after the connection to this plugin failed. Do you have any other suggestions?

Hi there – thanks for your quick response. I did remove access and try re-connecting again. I still received the same error message.

I confirmed I could successfully connect the same Instagram account with the “Smash Balloon Instagram Feed” plugin. You can see the website link here -> https://brielle.pixandhue.com/ and see the feed successfully displaying at the bottom of the page.

I still have full access to the Instagram account, and have not had any display issues in the past. When the access token expired most recently, I received the error message when trying to reconnect again. Thanks!

Confirming it works, thanks for the tip!

Thank you @ciorici I appreciate it! Confirming that everything seems to be working properly with the Legacy Widget with version 2.0.2 of the plugin, thanks for the bug fixes.

And yes, if you consider keeping the widget, that would be great. And as an added step, removing the “This widget will be discontinued …” message in a future plugin update. I think it’s great you are adding more functionality to the plugin and making improvements, but for some people – a simple widget is better and easier to manage. Thank you for your fast work!

Hi again – Thank you for your quick response, I appreciate your help! Thank you for releasing the update. I will update the plugin to the latest version to continue the testing the legacy widget. I will let you know if I run into any more issues.

At this stage, do you have a planned timeline for the actual retirement of the legacy widget? 6 months / 12 months, etc? It would just be helpful to prepare for the transition. Thanks!

Great, thank you!

Understood, thanks. If I found out more information from Bluehost, I will let you know. Thanks again!

Hi again – Thanks for your response! No, I do not have a free theme for testing. I have done more debugging with the WordPress Importer plugin, and got more information. With the WordPress Importer plugin, the image files failed to import. Again, this is only a subset of websites. First, the plugin displayed a 403 forbidden error, and then it switched to a cURL error 28 when I continued to attempt importing files.

I was working specifically on a WordPress install on Bluehost. I reached out to their customer support. They did not know why the images were not imported as everything is up-to-date, the permissions were correct, etc, but were going to elevate the ticket. I tried switching to a default WP theme and also disabling all of the plugins, but got the same result.

In the case of the One Click plugin, I’m guessing it encounters the same issue, but instead of displaying an error message (failed to import media), it attempts the same import over and over again.

If you have any thoughts on why this is happening, I appreciate any insight. And do you foresee ever updating the plugin to stop trying the same import after so many attempts? Thanks again for your help!

Hi again – Thanks for your response. This is only happening for some customers, not all. For example, I cannot recreate the issue on my own server, and for many customers it functions properly. This specific issue did not start happening until recently. The image files are not big, no. Of the 3 listed in the text file previous provided, they are 130KB or less.

The plugin gets stuck somewhere, and it never comes out of it. Nothing is imported – there are no pages listed in the Dashboard or images added to the Media Library. There may be something added to the database, but at least within the Dashboard, it’s not obvious that anything was imported.

Based on the text file, it seems like (for some customers) it gets stuck in loop of ajax calls and trying and failing to import image files. It just shows as an endless spinning circle within the interface of the plugin. If there is a security or permissions or time-out issue with the image files / upload folders, could the plugin get stuck somewhere?

I will continue to try to collect data from others experiencing these same issues. I will also try the disabling of image sizes, as well. Thanks!

Hi again – thanks for your help and patience! I am in the middle of moving, and trying to find someone to help me out (while also moving) took a bit of time. This is just one example, I can continue to collect more data, as needed.

On the first attempt at “One Click” download from a remote file, I got the 403 forbidden error. On the second attempt of manual import, the “Importing please wait” message shows endlessly. It never times out. I waited about 10 minutes (it’s a small file, just 96kb), and refreshed the page.

I briefly saw a generic Error(0) message from the plugin before the page refreshed. When I check the plugin txt file in the media library, it says “The import files were successfully uploaded!” but it looks like the plugin is attempting to import the first 3 media files over and over, and it says “failed to import” for each of these attempts. Screenshot here – https://prnt.sc/u1t2sw There are more than 3 images included in the XML file.

Further, I had WP_DEBUG (and log) enabled, and there is no error logged that I can tell. I did not see any difference when rolling back the plugin. Here is a screenshot of the server specs – https://prnt.sc/u1t1la In this case, the host is EasyWP.

I do have a few customers who report to me that the image imports fail. Is that a server issue where I can recommend specific changes? Any idea why the plugin gets stuck, and what I can do to stop this from happening? Thanks!

Hi – Thanks for your quick response and willingness to help, I appreciate it! This issue seems to affect about 50% of customers since the plugin has been updated. Before, maybe 5% had issues. It was generally a security error that could be resolved with manual import in every instance. It is a very big change in the number of customers having issues, but it is not everyone.

Unfortunately, I am not able to recreate the issue on my own server. I will work to find someone who is willing and able to access the log file to try to get you more information. The plugin seems to get stuck somewhere, and never resolve itself.

And could you be more specific about the importer filters? Do you mean from the plugin? I am using:
add_filter – pt-ocdi/disable_pt_branding
add_filter – pt-ocdi/import_files
add_action – pt-ocdi/after_import

The XML files were created with Tools > Export, and I know they were stable and working before the plugin was updated. Thanks for your help!