Erica K. a11n

Hey all,

I wanted to drop a quick note to let you know that there looks to be some movement on the open bug we had around this. While we don’t have an ETA, I recommend keeping an eye on the changelog for any upcoming updates.

Hey @lfelipearaujo,

Thanks for that System Status Report.

From my research, this connection has some specific instructions for connecting with Avada. Search for your theme and “Endicia to WooCommerce”. To be transparent, this is outside of the scope of support we can provide as it is not our product, but the support team at Avada will be able to give you some direction and insight.

I am going to go ahead and close out this chat as we recommend reaching out to the folks at Avada for assistance.

Hey @suchipsa,

We’d like to look into this further, so please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hey @pawelkobis,

It is quite possible that Flexible Shipping Pro and Advanced Product Fields for WooCommerce are not integrated, so talking to the support team is a great idea.

As this is outside of WooCommerce support and is working with third-party plugins, I am resolving this thread. If you need further assistance with our core products/code, please open a new thread.

Thanks!

Hey @sukeybooth,

I’m sorry to hear that the site crashed on you and simultaneously relieved that you had a back up ready to go. Kudos to you for thinking ahead.

I do have an additional thing to try here that tends to help out sites with **time-out** errors. When reviewing the System Status Report, I noticed that PHP Time Limit was set to 30. Please update that to at least 300.

Fatal error: Maximum execution time of 30 seconds exceeded 

PHP Time Limit: 30

This can be set by your host if you don’t feel comfortable changing that setting. Let us know how it goes!

• This reply was modified 2 years, 5 months ago by Erica K. a11n.

Hey there @abirmaherdds!

Anything you would suggest for activation of this feature working with BeTheme? It worked before and we have built everything around this theme so I am not able to just swap it out easily. What are your thoughts?

I think it is time to call in the BeTheme pros here and reach out to their support team for insight. They would best be able to let you know if adding this functionality is a possibility.

Hey @aronparish,

I saw that you had linked a link to a forum post about duplicated products. Can you let me know if you followed any of the troubleshooting steps?

* Removed the doubled products you’re seeing.
* Resaving the WooCommerce product to force a resync.
* Switched on “debug logging”. This would be the checkbox under WooCommerce > Facebook.

Once you get some debug logs going, which can be found at **WooCommerce > Status > Tools**, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.`

Hey @lottieveronica,

There is an active bug referencing the error message you are receiving when trying to finish up the Facebook connection workflow. There is also a workaround that has had some success with people if you can give the following a try and let us know how it goes:

1. From Facebook Business Manager, navigate to

More Tools → Business Settings > Brand Safety > Domains

(alternatively, go to

Commerce > All Tools > Business Settings > Brand Safety > Domains

)
2. Use one of 3 options to Verify your domain.
3. Reinstall plugin/reinitialize the “Get Started” wizard

If you continue to run into problems, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done and we will be able to help you further there.

• This reply was modified 2 years, 9 months ago by Erica K. a11n.

Hey @webministeren

When it comes to the specifics of the application of GDPR, we always recommend reaching out to a lawyer as they will be able to guide you more accurately. While we can give resources to you to help guide you along the way, the exact information you’re looking for is best handled by a law professional.

That said, WooCommerce is open source, which means that it and WooCommerce Payments have many applications and it is largely up to the site admin and their hosting platform. We don’t offer WooCommerce cloud services at this time.

For further details, please refer to our GDPR documentation and the WooCommerce site and data security FAQ for more information as we are not lawyers and cannot interpret the law and its applications, but want to at least point you in the right direction.

• This reply was modified 2 years, 9 months ago by Erica K. a11n.

Hey there @dlf123,

Currently, there’s no way to enable rich text or HTML tags in the descriptions sent to Facebook. HTML is stripped from the description. You can see that mentioned in the Facebook for WooCommerce documentation here. To provide some clarity, you are using the Commerce Manager, not the Feed, which have different capabilities.

• This reply was modified 2 years, 9 months ago by Erica K. a11n.

Thanks for that @tokketto!

There does appear to be an active bug report for Braintree and PHP 8.0 compatibility that has had a bit of movement. I don’t have an exact ETA on when this will be addressed, but keep an eye out on the Braintree changelog for any upcoming code changes.

As for your System Status Report, I’d consider connecting your site to allow for automatic updates, but that is about it.

Hopefully you will find that helpful!

Cheers,

Hello @viran1806,

We’re going to need a bit more context about what is going on here. We’re going to need to review your debug logs for Google Listings & Ads. Go to: WooCommerce > Status > Logs. In the dropdown menu near the top right, look for any logs where the name begins with google-listings-and-ads, followed by a date, followed by some random letters/numbers and press the “view” button.

Please copy/paste the most recent log file here so that we can review and start working on getting you connected.

Hey there @vannquish,

I’d like to take a look at how the site is currently set up.

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response and we can take a closer look.

Thanks!

To make sure we stay on topic (troubleshooting), this thread is considered resolved. To close the loops from above: @ngsoes, if you need further assistance, please open up a new ticket as @danielinhou had requested.

Thanks!

Hola @didacparis,

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done and make sure to add your System Status Report.

We will be able to help you further there.

Thanks!