After my experience, the support is very bad. Waiting for an answer for 4 to 5 days, with no results.
Fast support is the most important thing there is. Because we paid for this as a pro user. The faster you reply, the better the experience for your customers.
The great thing is:
I had asked for a refund. It is approved within 2 days.
The ticket is still marked as open. (not solved)
The upside-down world we live in.