pinathan2

I found the problem. The email notifications wouldn’t save if I had an emoji present in the subject or body of the email.

I don’t believe it was resolved. I’m not sure what’s happening but I will go into detail what’s been going on:

Nov. 20th, 10:01AM CST: Customer A fills out form, nothing happens.

Nov. 20th, 10:02AM CST: Customer A fills form once more. Nothing happens again.

**By now I have requested support here**

Nov. 21st, 6:57AM CST: I test form, nothing happens.

**I change {name-1-first-name} to {name-1}**

Nov. 21st, 7:05AM CST: I test form once more, payment finally comes through. Email gets sent to all parties, I am redirected to Thank You Page, receipt is sent.

SUCCESS

Nov. 25th, 7:12AM CST: Customer B fills form. Goes through, emails send, payment received. SUCCESS

Nov. 25th, 1:16PM CST: Customer C fills form. Nothing happens.

Nov. 25th, 1:18PM CST: Customer C fills form. Emails send, payment received. SUCCESS

Dec. 3rd, 2:31PM CST: Customer D fills form. Nothing happens.

**I notice the error is happening again. So I test form**

Dec. 3rd, 2:41PM CST: I fill form. Emails send, payment received. SUCCESS

Dec. 3rd, 2:47PM CST: Customer D fills form. Emails send, payment received. SUCCESS

Dec. 10th, 9:37AM CST: Customer E fills form. Emails send, payment received. SUCCESS

Dec. 10th, 10:01AM CST: Customer F fills form. Emails send, payment received. SUCCESS

Dec. 11th, 8:03PM CST: Customer G fills form. Emails send, payment received. SUCCESS

Dec. 12th, 11:43AM CST: Customer H fills form. Emails send, payment received. SUCCESS

Dec. 12th, 11:00PM CST: Customer I fills form. Nothing happens.

**I notice this happened AGAIN. I panic and come back to support to discuss this happening**

Dec. 13th, 7:50PM CST: Customer J fills form. Emails send, payment received. SUCCESS

Dec. 14th, 2:06PM CST: Customer K fills form. Emails send, payment received. SUCCESS

Dec. 15th, 5:32PM CST: Customer L fills form. Nothing happens.

**Now I am here again worried that I cannot confidently fill customer’s orders because I am not receiving payment, they are not receiving confirmation emails/receipts**

I have not touched anything on my forms except when it was suggested to change to {name-1}. Other than that, I just NOW noticed that some of the customers are filling the form a 2nd time and they are being processed.

One of the customers, I called to confirm their order and receive payment over the phone. They told me that the form timed out or something like that happened.

I apologize, I didn’t respond back because I had a couple payments go through so I thought it was fine.

I did make that change back then so now it is only {name-1} as opposed to {name-1-first-name} or whatever it was previously.

I am still having issues with the submissions.

On December 3rd, it happened again. Customer completed the form, HubSpot notified me but no one received emails (customer, support team, nor myself), I did NOT receive payment.

However, ten minutes later, I get notified by HubSpot again that the form was filled and then all parties received emails and payment.

I am unsure if there was a delay with the form or some error happened and the form was resubmitted or if the customer resubmitted the form.

Luckily it was resolved in a matter of minutes.

But now, it has happened AGAIN.

I have a customer who filled out the form almost thirty minutes ago. HubSpot notified me the form was filled but no parties received an email and no payment was received.

I don’t know what else to do.

I did another Live Test payment and the form did not redirect.

Instead, I got this error:

Unrecognized request URL (GET: /v1/payment_intents/). If you are trying to list objects, remove the trailing slash. If you are trying to retrieve an object, make sure you passed a valid (non-empty) identifier in your code. Please see https://stripe.com/docs or we can help at https://support.stripe.com/.

Here is a Google Doc of the export:

https://docs.google.com/document/d/154_9yYPwBKrQeooIQ1UFhyQPipox1KYesRG75tHc4g4/edit?usp=sharing

I’ve tested this form in Test Mode as well as Live Mode. I was able to receive an email confirmation plus an invoice from Stripe.

Furthermore, Forminator database is not showing any submission.