Phillip C. a11n

Hello @mike8040

Thanks for contacting us to let us know the conflict test was conducted as we’ve recommended with all plugins except WooCommerce disabled. At this point it sounds like the issue is external to our support. If there are still issues with SiteGround’s service I recommend contacting their support team again. They should be able to walk you through how to mitigate this issue with Memcached and how it is implemented here.

All the best ??

Hello @moddingrepair

Thanks for getting back to us about this matter. There is another place you can check for error logs related to the store itself. Can you check there for any error logs related to Stripe or Fatal Errors? You can learn more about these logs and where to find them in our documentation:

https://docs.woocommerce.com/document/finding-php-error-logs/

I hope this helps!

Hello @yuvimo

If you would like to translate more of the site then I recommend using a free translation plugin like Loco Translate. You can also find more information about translating WooCommerce. I hope this helps!

Hi!

I’ve taken another look at the Store found that the product images use different aspect ratios. As an example, the “Gaming PC – Athlon II X4 630 2.8GHz, GTX 770 4GB, 8GB RAM, 500GB storage, 700W PSU” product uses a 3:4 ratio (300px x 400px). In contrast, the “Gaming PC – GTX 1060 3GB, FX-8300, 8GB RAM, 820GB storage, 750W PSU, Fractal” product uses a 1:1 ratio (300px x 300px).

I also see that this is being controlled by the Themify. I recommend two things. First, update the product images so they all use the same aspect ratio. Check with your theme to see if there are any recommended sizes. Once that is done clear any caches the site or server use and test.

If that doesn’t resolve the issue the second thing to do is reach out to the Themify support team to see if they can provide any insight or resolution to this issue. I hope this helps!

Hello!

Thanks for the update on the issue you see with the Facebook for WooCommerce extension. If you have been able to get the system to update I suggest using our [Facebook tools plugin](https://d.pr/QIx4Sq) next. This will reset everything and allow you to start over like it’s a new connection to your Facebook shop. It will temporarily remove all products then add them back in when you run the connection process again.

I hope this helps!

Hello!

Thanks for your reply. My colleague’s recommendation is likely the best option to remove those hidden products from syncing again. That process mentioned would need to be done within the product settings for the products you want to exclude from Facebook. This will prevent the specific product(s) from being synced with the Facebook shop. Since it’s product-specific it should not affect any campaigns being run for other products.

There is another option as well. We have a plugin that can be used to completely reset your site’s connection by removing all products and allowing you to set up the plugin as a new connection. You can download this plugin to run this process. I only recommend using this as a last resort since it completely resets the connection between the two and will likely empty the Facebook Shop catalog.

I hope this helps!

Hello,

Thank you for contacting WooCommerce.com support. Can you share more information about this, please? Is there any customization on this site? A child theme or custom CSS rules in the Customizer or a plugin? I recommend conducting a Conflict Test to see if the combination of Storefront and another plugin is causing the issue. Our documentation has more information on how to conduct that test.

https://docs.woocommerce.com/document/how-to-test-for-conflicts/

I hope this helps! If you have any further questions please feel free to reply here and I or another Happiness Engineer will get back to you.

Thanks for follow up with us on this. We’ll go ahead and mark this issue as Resolved so you can continue working from the other forum. Take care!

Hello!

Thanks for getting back to us with an update. We’re happy to hear the issue is resolved. If you have any other issues to report feel free to return to the forums and submit a new request.

I am going to mark this issue as resolved now. Thanks again!

Hi!

Thanks for reaching out about this duplicate ID you are seeing. Can you check the store’s error logs and see if there are any Facebook logs that show what might be occurring? You can learn more about these logs and how to find them in our documentation:

https://docs.woocommerce.com/document/finding-php-error-logs/

The documentation refers to finding fatal-errors.log entries. Look for those as well as any for facebook-for-woocommerce or something similar. Those logs should show more about what’s going on behind the scenes. It may show us where the duplicate ID is coming from.

Please check for these logs and share anything you find that may be relevant. I hope this helps! I hope your week is treating you well. Take care and stay safe!

Hi!

Thanks for sharing how the sale prices are configured for the products. Can you share a couple of things with us please? First is the site’s System Status Report. You can find it via WooCommerce → Status:

Screenshot: https://d.pr/i/Rfv2jn

Select the purple **Get system report** button (shown above) and then the purple **Copy for support** button (shown below).? This will copy the status report to your device’s clipboard. Please paste it into your reply.

Screenshot: https://d.pr/i/2S3Dgv

Next, please share any error logs you can find related to the Facebook plugin. More information on how to find those logs can be found in our documentation.

https://docs.woocommerce.com/document/finding-php-error-logs/

I recommend pasting them into your reply as well. Be sure to edit out any private information since this forum is public. I hope this helps!

Hello,

Thanks for replying with more detail on this issue. There is a free mini-extension that should help with this as well. It is a more automated way to reset the account, similar to what my colleague shared but this should clear up anything that may have been missed in the manual process.

https://quickforget.com/s/917bdcc7a439693e416629090977edac755330b62a636d16

Install the plugin linked above. Then, in your site, go to WooCommerce → Status → Tools. Scroll down until you see the “Reset Facebook for WooCommerce settings” and click “Reset settings”. This will completely remove any plugin settings in the site and allow you to attempt the reconnection again.

Once that is done please notify our support team at WooCommerce.com. You can submit a new ticket on this issue so we can work more directly with you on this.

https://woocommerce.com/my-account/create-a-ticket/?form=ticket

I hope this helps! Please let us know how this process works and we will continue from there.

Hello,

Thanks for reaching out about the issue you see with the PayPal Checkout Payment Gateway. In order to continue we’ll need more information about the site this concerns. First, can you share the site’s System Status Report, please? You can find it via WooCommerce → Status:

Screenshot: https://d.pr/i/Rfv2jn

Select the purple **Get system report** button (shown above) and then the purple **Copy for support** button (shown below).? This will copy the status report to your device’s clipboard. Please paste it into this chat.

Screenshot: https://d.pr/i/2S3Dgv

I also recommend checking for error logs in your store settings. You can learn how to find those in our documentation:

https://docs.woocommerce.com/document/finding-php-error-logs/

If you feel you need to share any of the logs with us, please be sure to sanitize it for personal information. These logs can sometimes show account numbers and passwords to your PayPal account so it’s best to be sure that information isn’t shared via this public forum.

I hope this helps! Please get back to us with any further information so we can continue to help.

Hi,

Thanks for confirming that you have completed the steps in our last reply. I have reviewed the information and responses from earlier in this thread and see that my colleague recommended using the incorrect code snippet. Instead of using the snippet with the curly brackets, please use this one:

add_filter( 'wc_stripe_show_payment_request_on_checkout', '__return_true' );

Please update this with the non-curly brackets as shown here and get back to us after testing this again. I hope this helps!

Hello,

Thanks for reaching out to learn more about how WooCommerce Shipping & Tax works with an order status. What you are seeing is actually the default behavior. Regardless of shipping method, all orders need to be manually updated to the “Completed” status. The only way it sets this by default is if the product being sold is both “Virtual” and “Downloadable”. More on that can be found in our documentation:

https://docs.woocommerce.com/document/managing-orders/#order-statuses

I hope this helps! Please let us know if you have any other questions.