philip8829

Im new to the plugin but I also see this exact same problem in the checkout. Im now unable to use this plugin.
Following this topic and hopefully it will be fixed soon

Hi,
I don’t understand what you mean. Sorry.

The idea of the plugin is to only hide the billing and shipping address when you checkout a digital product. For physical products it still shows the address field. As expected and so all is good in v2.3

However now with v2.4 sometimes the address fields also dissapear when you only checkout a physical product. This doesn’t seem right.

That’s why I downgraded to v2.3 again because I had a lot of problems with v2.4.

Hope to hear back.
Thanks. Regards, Philip

yes same here: Using 4.9.8 WP
Complete website chrased. Had to disable it.

It solved itself in some way.. not sure what was going on..

Can it have something to do with the new Woocommerce version? I updated to the latest version 3.4.3 which is only out for a month now.

I didn’t do anything yet with the white and black lists.
I have already everything updated to the latest version. Not sure how I would get the php error logs.

I will also send my details over via email later today.
Thanks. Hoep to solve this soon! It’s a really helpful plugin.

Regards, Philip

Hi Ryan,

Yes and no, I tested a lot and it seems that it has to do with the pdf watermark plugin of woocommerce. it doesn’t work under wc 3.4.2 and they are working on a solution for it in the pdf watermark plugin.

With their latest update 1.1.5 they solved the broken download link problem. But the issue regarding the “remaining downloads” counter remains.

Hi John,

I will check my other plugins and theme indeed and let you know if I find something.

Thanks for thinking along!

Hi @johndcoy,

Thanks for the reply.
I already updated to 3.4.1 but that didnt solve anything for me.

I checked the link you sedn me but I don’t use external links. All my files are being stored on my own server where I also installed wordpress and WC on.

I just checked my download log (WooCommerce > Reports > Customer Downloads) and in the mean time one download has been logged. This one log concerns the only file which I see that is in the format .rar. All my other files are in the format pdf. Note that also in this customers order I can see that he downloaded the file 1 time (working as expected). So can it have to do something with different file types?

Regards, Philip

Hi RK,

Thanks for your support!

I understand. The links were just for indication.
I’m also just guessing what could have happened in the update.

These are the 2 forms of links that the customer can receive:
link 1 (doesn’t work): https://website.com/?download_file=99999&order=wc_order_5b0f8b64a2a20&uid=93146208b6587b26eab3a6c6d41ae4d24737ad732f08789391e068dcdb714d1a&key=1273036a5324ce3a89ca6c4825adf4d6

link 2 (works): https://website.com/?download_file=88888&order=wc_order_5a1b46426829d&email=EMAILADDRESS%40gmail.com&key=8b80c5bfcff78c2a9741b4f93179d94c

Let me know if you need more information from me.

Note in the bottom of the report I”m changing some template files in my child theme. But when I delete them nothing changes. So it cant be that I think?

Status report:

### WordPress Environment ###

Home URL: https://pv-productions.com
Site URL: https://pv-productions.com
WC Version: 3.4.1
Log Directory Writable: ?
WP Version: 4.9.6
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.4
PHP Post Max Size: 96 MB
PHP Time Limit: 0
PHP Max Input Vars: 5000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.30-MariaDB-1~xenial
Max Upload Size: 96 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.4.1
WC Database Prefix: saroc_
MaxMind GeoIP Database: ?
Total Database Size: 246.06MB
Database Data Size: 211.22MB
Database Index Size: 34.84MB
saroc_woocommerce_sessions: Data: 59.25MB + Index: 4.17MB
saroc_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB
saroc_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
saroc_woocommerce_downloadable_product_permissions: Data: 0.69MB + Index: 0.71MB
saroc_woocommerce_order_items: Data: 0.86MB + Index: 0.43MB
saroc_woocommerce_order_itemmeta: Data: 8.19MB + Index: 3.84MB
saroc_woocommerce_tax_rates: Data: 0.01MB + Index: 0.02MB
saroc_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
saroc_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
saroc_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
saroc_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
saroc_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.01MB
saroc_woocommerce_payment_tokenmeta: Data: 0.01MB + Index: 0.02MB
saroc_woocommerce_log: Data: 0.00MB + Index: 0.00MB
ahm_files: Data: 0.01MB + Index: 0.00MB
saroc_ac_abandoned_cart_history_lite: Data: 19.52MB + Index: 0.00MB
saroc_ac_email_templates_lite: Data: 0.02MB + Index: 0.00MB
saroc_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB
saroc_ac_sent_history_lite: Data: 0.05MB + Index: 0.00MB
saroc_commentmeta: Data: 0.20MB + Index: 0.02MB
saroc_comments: Data: 1.59MB + Index: 0.77MB
saroc_contest_gal1ery: Data: 0.02MB + Index: 0.00MB
saroc_contest_gal1ery_comments: Data: 0.02MB + Index: 0.00MB
saroc_contest_gal1ery_create_user_entries: Data: 0.02MB + Index: 0.00MB
saroc_contest_gal1ery_create_user_form: Data: 0.02MB + Index: 0.00MB
saroc_contest_gal1ery_entries: Data: 0.02MB + Index: 0.00MB
saroc_contest_gal1ery_f_input: Data: 0.02MB + Index: 0.00MB
saroc_contest_gal1ery_f_output: Data: 0.02MB + Index: 0.00MB
saroc_contest_gal1ery_ip: Data: 0.05MB + Index: 0.00MB
saroc_contest_gal1ery_mail: Data: 0.06MB + Index: 0.00MB
saroc_contest_gal1ery_mails_collected: Data: 0.02MB + Index: 0.00MB
saroc_contest_gal1ery_mail_admin: Data: 0.02MB + Index: 0.00MB
saroc_contest_gal1ery_mail_confirmation: Data: 0.02MB + Index: 0.00MB
saroc_contest_gal1ery_options: Data: 0.02MB + Index: 0.00MB
saroc_contest_gal1ery_options_input: Data: 0.02MB + Index: 0.00MB
saroc_contest_gal1ery_options_visual: Data: 0.02MB + Index: 0.00MB
saroc_contest_gal1ery_pro_options: Data: 0.02MB + Index: 0.00MB
saroc_download_log: Data: 0.00MB + Index: 0.00MB
saroc_dynamic_widgets: Data: 0.00MB + Index: 0.00MB
saroc_edd_customers: Data: 0.00MB + Index: 0.00MB
saroc_ewwwio_images: Data: 0.00MB + Index: 0.00MB
saroc_gdsr_data_article: Data: 0.00MB + Index: 0.00MB
saroc_gdsr_data_category: Data: 0.00MB + Index: 0.00MB
saroc_gdsr_data_comment: Data: 0.00MB + Index: 0.00MB
saroc_gdsr_ips: Data: 0.00MB + Index: 0.00MB
saroc_gdsr_moderate: Data: 0.00MB + Index: 0.00MB
saroc_gdsr_multis: Data: 0.00MB + Index: 0.00MB
saroc_gdsr_multis_data: Data: 0.00MB + Index: 0.00MB
saroc_gdsr_multis_trend: Data: 0.00MB + Index: 0.00MB
saroc_gdsr_multis_values: Data: 0.00MB + Index: 0.00MB
saroc_gdsr_templates: Data: 0.02MB + Index: 0.00MB
saroc_gdsr_votes_log: Data: 0.00MB + Index: 0.01MB
saroc_gdsr_votes_trend: Data: 0.00MB + Index: 0.00MB
saroc_gwolle_gb_entries: Data: 4.00MB + Index: 0.01MB
saroc_gwolle_gb_log: Data: 0.05MB + Index: 0.01MB
saroc_huge_itgallery_gallerys: Data: 0.00MB + Index: 0.00MB
saroc_huge_itgallery_images: Data: 0.01MB + Index: 0.00MB
saroc_huge_itgallery_like_dislike: Data: 0.00MB + Index: 0.00MB
saroc_idealcheckout: Data: 0.00MB + Index: 0.00MB
saroc_ip_geo_block_cache: Data: 0.02MB + Index: 0.02MB
saroc_ip_geo_block_logs: Data: 0.02MB + Index: 0.03MB
saroc_ip_geo_block_stat: Data: 0.02MB + Index: 0.00MB
saroc_iqblock_logging: Data: 0.02MB + Index: 0.02MB
saroc_links: Data: 0.01MB + Index: 0.00MB
saroc_microblogposter_accounts: Data: 0.00MB + Index: 0.00MB
saroc_microblogposter_logs: Data: 0.00MB + Index: 0.00MB
saroc_microblogposter_old_items: Data: 0.00MB + Index: 0.00MB
saroc_mobileassistant_accounts: Data: 0.00MB + Index: 0.00MB
saroc_mobileassistant_devices: Data: 0.00MB + Index: 0.00MB
saroc_mobileassistant_failed_login: Data: 0.00MB + Index: 0.00MB
saroc_mobileassistant_push_settings: Data: 0.00MB + Index: 0.00MB
saroc_mobileassistant_session_keys: Data: 0.00MB + Index: 0.00MB
saroc_mobileassistant_users: Data: 0.00MB + Index: 0.00MB
saroc_mollie_pending_payment: Data: 0.00MB + Index: 0.00MB
saroc_newsletter: Data: 0.50MB + Index: 0.20MB
saroc_newsletter_emails: Data: 0.14MB + Index: 0.00MB
saroc_newsletter_sent: Data: 0.41MB + Index: 0.23MB
saroc_newsletter_stats: Data: 1.52MB + Index: 0.31MB
saroc_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB
saroc_options: Data: 6.01MB + Index: 1.83MB
saroc_pmxe_exports: Data: 0.07MB + Index: 0.00MB
saroc_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB
saroc_pmxe_posts: Data: 0.13MB + Index: 0.06MB
saroc_pmxe_templates: Data: 0.10MB + Index: 0.00MB
saroc_postmeta: Data: 36.02MB + Index: 9.47MB
saroc_posts: Data: 16.50MB + Index: 0.75MB
saroc_ps_exclude: Data: 0.00MB + Index: 0.00MB
saroc_ps_postmeta: Data: 0.00MB + Index: 0.00MB
saroc_ps_posts: Data: 0.02MB + Index: 0.01MB
saroc_ps_product_sku: Data: 0.00MB + Index: 0.00MB
saroc_reflex_gallery: Data: 0.00MB + Index: 0.00MB
saroc_reflex_gallery_images: Data: 0.00MB + Index: 0.00MB
saroc_smush_dir_images: Data: 0.02MB + Index: 0.03MB
saroc_sm_blacklist: Data: 0.02MB + Index: 0.05MB
saroc_sm_bounces_hard: Data: 0.02MB + Index: 0.02MB
saroc_sm_bounces_log: Data: 0.02MB + Index: 0.03MB
saroc_sm_historique_envoi: Data: 0.02MB + Index: 0.03MB
saroc_sm_liste: Data: 0.00MB + Index: 0.01MB
saroc_sm_liste_test: Data: 0.02MB + Index: 0.06MB
saroc_sm_log: Data: 0.02MB + Index: 0.02MB
saroc_sm_spamscore: Data: 0.02MB + Index: 0.02MB
saroc_sm_stats_smtp: Data: 0.02MB + Index: 0.02MB
saroc_sm_suite: Data: 0.02MB + Index: 0.03MB
saroc_sm_temps: Data: 0.02MB + Index: 0.03MB
saroc_sodahead_templates: Data: 0.01MB + Index: 0.00MB
saroc_tcp_addresses: Data: 0.00MB + Index: 0.00MB
saroc_tcp_countries: Data: 0.02MB + Index: 0.00MB
saroc_tcp_currencies: Data: 0.01MB + Index: 0.00MB
saroc_tcp_orders: Data: 0.00MB + Index: 0.00MB
saroc_tcp_ordersmeta: Data: 0.00MB + Index: 0.00MB
saroc_tcp_orders_costs: Data: 0.00MB + Index: 0.00MB
saroc_tcp_orders_costsmeta: Data: 0.00MB + Index: 0.00MB
saroc_tcp_orders_details: Data: 0.00MB + Index: 0.00MB
saroc_tcp_orders_detailsmeta: Data: 0.00MB + Index: 0.00MB
saroc_tcp_rel_entities: Data: 0.00MB + Index: 0.00MB
saroc_tcp_taxes: Data: 0.00MB + Index: 0.00MB
saroc_tcp_tax_rates: Data: 0.00MB + Index: 0.00MB
saroc_termmeta: Data: 0.00MB + Index: 0.01MB
saroc_terms: Data: 0.01MB + Index: 0.02MB
saroc_term_relationships: Data: 0.03MB + Index: 0.08MB
saroc_term_taxonomy: Data: 0.01MB + Index: 0.01MB
saroc_uji_counter: Data: 0.00MB + Index: 0.00MB
saroc_uji_subscriptions: Data: 0.00MB + Index: 0.00MB
saroc_UPCP_Catalogues: Data: 0.00MB + Index: 0.00MB
saroc_UPCP_Catalogue_Items: Data: 0.00MB + Index: 0.00MB
saroc_UPCP_Categories: Data: 0.00MB + Index: 0.00MB
saroc_UPCP_Custom_Fields: Data: 0.00MB + Index: 0.00MB
saroc_UPCP_Fields_Meta: Data: 0.00MB + Index: 0.00MB
saroc_UPCP_Items: Data: 0.00MB + Index: 0.00MB
saroc_UPCP_Item_Images: Data: 0.00MB + Index: 0.00MB
saroc_UPCP_SubCategories: Data: 0.00MB + Index: 0.00MB
saroc_UPCP_Tagged_Items: Data: 0.00MB + Index: 0.00MB
saroc_UPCP_Tags: Data: 0.00MB + Index: 0.00MB
saroc_UPCP_Tag_Groups: Data: 0.00MB + Index: 0.00MB
saroc_UPCP_Videos: Data: 0.00MB + Index: 0.00MB
saroc_usermeta: Data: 6.84MB + Index: 3.13MB
saroc_users: Data: 0.24MB + Index: 0.25MB
saroc_vs_current_online_users: Data: 0.00MB + Index: 0.00MB
saroc_vs_overall_counter: Data: 0.00MB + Index: 0.00MB
saroc_vtprd_purchase_log: Data: 0.00MB + Index: 0.00MB
saroc_vtprd_purchase_log_product: Data: 0.00MB + Index: 0.00MB
saroc_vtprd_purchase_log_product_rule: Data: 0.00MB + Index: 0.00MB
saroc_wcdpue_log: Data: 0.19MB + Index: 0.00MB
saroc_wcdpue_scheduled: Data: 0.02MB + Index: 0.00MB
saroc_wc_download_log: Data: 0.11MB + Index: 0.13MB
saroc_wc_webhooks: Data: 0.02MB + Index: 0.02MB
saroc_wfBadLeechers: Data: 0.00MB + Index: 0.00MB
saroc_wfBlockedCommentLog: Data: 0.02MB + Index: 0.00MB
saroc_wfBlockedIPLog: Data: 0.03MB + Index: 0.02MB
saroc_wfBlocks: Data: 0.00MB + Index: 0.00MB
saroc_wfBlocks7: Data: 0.02MB + Index: 0.05MB
saroc_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB
saroc_wfConfig: Data: 3.60MB + Index: 0.01MB
saroc_wfCrawlers: Data: 0.01MB + Index: 0.01MB
saroc_wfFileChanges: Data: 0.02MB + Index: 0.00MB
saroc_wfFileMods: Data: 3.30MB + Index: 0.70MB
saroc_wfHits: Data: 4.05MB + Index: 0.92MB
saroc_wfHoover: Data: 0.00MB + Index: 0.00MB
saroc_wfIssues: Data: 0.01MB + Index: 0.01MB
saroc_wfKnownFileList: Data: 2.50MB + Index: 0.34MB
saroc_wfLeechers: Data: 0.39MB + Index: 0.29MB
saroc_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB
saroc_wfLockedOut: Data: 0.00MB + Index: 0.00MB
saroc_wfLocs: Data: 0.02MB + Index: 0.01MB
saroc_wfLogins: Data: 0.20MB + Index: 0.04MB
saroc_wfNet404s: Data: 0.00MB + Index: 0.00MB
saroc_wfNotifications: Data: 0.03MB + Index: 0.00MB
saroc_wfPendingIssues: Data: 0.00MB + Index: 0.01MB
saroc_wfReverseCache: Data: 0.01MB + Index: 0.00MB
saroc_wfScanners: Data: 0.25MB + Index: 0.20MB
saroc_wfSNIPCache: Data: 0.00MB + Index: 0.00MB
saroc_wfStatus: Data: 0.89MB + Index: 0.34MB
saroc_wfThrottleLog: Data: 0.00MB + Index: 0.00MB
saroc_wfVulnScanners: Data: 0.00MB + Index: 0.00MB
saroc_woocommerce_bundled_itemmeta: Data: 0.05MB + Index: 0.04MB
saroc_woocommerce_bundled_items: Data: 0.00MB + Index: 0.00MB
saroc_woocommerce_recommendations: Data: 0.14MB + Index: 0.03MB
saroc_woocommerce_session_activity: Data: 29.30MB + Index: 4.56MB
saroc_woocommerce_shipping_zone_shipping_methods: Data: 0.00MB + Index: 0.00MB
saroc_woocommerce_termmeta: Data: 0.00MB + Index: 0.00MB
saroc_wpb2d_processed_dbtables: Data: 0.00MB + Index: 0.00MB
saroc_wpfb_cats: Data: 0.00MB + Index: 0.00MB
saroc_wpfb_files: Data: 0.00MB + Index: 0.00MB
saroc_wpfb_files_id3: Data: 0.00MB + Index: 0.00MB
saroc_wppa_albums: Data: 0.00MB + Index: 0.00MB
saroc_wppa_comments: Data: 0.00MB + Index: 0.00MB
saroc_wppa_exif: Data: 0.00MB + Index: 0.00MB
saroc_wppa_iptc: Data: 0.00MB + Index: 0.00MB
saroc_wppa_photos: Data: 0.00MB + Index: 0.00MB
saroc_wppa_rating: Data: 0.00MB + Index: 0.00MB
saroc_wpsc_also_bought: Data: 0.00MB + Index: 0.00MB
saroc_wpsc_cart_contents: Data: 0.00MB + Index: 0.00MB
saroc_wpsc_cart_item_meta: Data: 0.00MB + Index: 0.00MB
saroc_wpsc_checkout_forms: Data: 0.00MB + Index: 0.01MB
saroc_wpsc_claimed_stock: Data: 0.00MB + Index: 0.00MB
saroc_wpsc_coupon_codes: Data: 0.00MB + Index: 0.00MB
saroc_wpsc_currency_list: Data: 0.02MB + Index: 0.01MB
saroc_wpsc_download_status: Data: 0.00MB + Index: 0.00MB
saroc_wpsc_meta: Data: 0.00MB + Index: 0.01MB
saroc_wpsc_product_rating: Data: 0.00MB + Index: 0.00MB
saroc_wpsc_purchase_logs: Data: 0.00MB + Index: 0.00MB
saroc_wpsc_purchase_meta: Data: 0.00MB + Index: 0.00MB
saroc_wpsc_region_tax: Data: 0.00MB + Index: 0.00MB
saroc_wpsc_submited_form_data: Data: 0.00MB + Index: 0.00MB
saroc_wpsc_visitors: Data: 0.00MB + Index: 0.01MB
saroc_wpsc_visitor_meta: Data: 0.00MB + Index: 0.01MB
saroc_wpstorecart_alerts: Data: 0.00MB + Index: 0.00MB
saroc_wpstorecart_cart: Data: 0.00MB + Index: 0.00MB
saroc_wpstorecart_categories: Data: 0.00MB + Index: 0.00MB
saroc_wpstorecart_coupons: Data: 0.00MB + Index: 0.00MB
saroc_wpstorecart_custom_def: Data: 0.00MB + Index: 0.00MB
saroc_wpstorecart_custom_orders: Data: 0.00MB + Index: 0.00MB
saroc_wpstorecart_field_def: Data: 0.00MB + Index: 0.00MB
saroc_wpstorecart_log: Data: 0.00MB + Index: 0.00MB
saroc_wpstorecart_meta: Data: 0.00MB + Index: 0.00MB
saroc_wpstorecart_orders: Data: 0.00MB + Index: 0.00MB
saroc_wpstorecart_packages: Data: 0.00MB + Index: 0.00MB
saroc_wpstorecart_products: Data: 0.02MB + Index: 0.00MB
saroc_wpstorecart_quickvar: Data: 0.00MB + Index: 0.00MB
saroc_wpuf_transaction: Data: 0.00MB + Index: 0.00MB
saroc_wysija_campaign: Data: 0.00MB + Index: 0.00MB
saroc_wysija_campaign_list: Data: 0.00MB + Index: 0.00MB
saroc_wysija_custom_field: Data: 0.00MB + Index: 0.00MB
saroc_wysija_email: Data: 0.03MB + Index: 0.00MB
saroc_wysija_email_user_stat: Data: 0.00MB + Index: 0.00MB
saroc_wysija_email_user_url: Data: 0.00MB + Index: 0.00MB
saroc_wysija_form: Data: 0.00MB + Index: 0.00MB
saroc_wysija_list: Data: 0.00MB + Index: 0.00MB
saroc_wysija_queue: Data: 0.00MB + Index: 0.00MB
saroc_wysija_url: Data: 0.00MB + Index: 0.00MB
saroc_wysija_url_mail: Data: 0.00MB + Index: 0.00MB
saroc_wysija_user: Data: 0.01MB + Index: 0.01MB
saroc_wysija_user_field: Data: 0.00MB + Index: 0.00MB
saroc_wysija_user_history: Data: 0.00MB + Index: 0.00MB
saroc_wysija_user_list: Data: 0.00MB + Index: 0.00MB
saroc_yop2_pollmeta: Data: 0.02MB + Index: 0.02MB
saroc_yop2_polls: Data: 0.02MB + Index: 0.00MB
saroc_yop2_poll_answermeta: Data: 0.02MB + Index: 0.02MB
saroc_yop2_poll_answers: Data: 0.02MB + Index: 0.03MB
saroc_yop2_poll_bans: Data: 0.02MB + Index: 0.02MB
saroc_yop2_poll_custom_fields: Data: 0.02MB + Index: 0.02MB
saroc_yop2_poll_logs: Data: 0.02MB + Index: 0.02MB
saroc_yop2_poll_questionmeta: Data: 0.02MB + Index: 0.02MB
saroc_yop2_poll_questions: Data: 0.02MB + Index: 0.02MB
saroc_yop2_poll_results: Data: 0.02MB + Index: 0.02MB
saroc_yop2_poll_templates: Data: 1.52MB + Index: 0.00MB
saroc_yop2_poll_votes_custom_fields: Data: 0.02MB + Index: 0.02MB
wpfepp_forms: Data: 0.00MB + Index: 0.00MB

### Post Type Counts ###

attachment: 1473
customize_changeset: 1
dlm_download: 3
dlm_download_version: 3
download: 4
dp_template: 1
edd_log: 194
edd_payment: 24
gallery: 1
gsc_woo_g_car: 1
kwlogos: 7
layouts: 2
mc4wp-form: 2
mts_notification_bar: 1
nav_menu_item: 92
newsletter: 1
niccoolgallery: 1
oembed_cache: 41
page: 93
post: 327
post_grid: 1
postman_sent_mail: 250
product: 46
product_variation: 15
pt_view: 1
revision: 563
shop_coupon: 37
shop_order: 3512
shop_order_refund: 6
sm_modeles: 1
tcp_product: 2
ufaq: 6
user_request: 1
utbap_youtube_feed: 1
was: 5
wc_order_status: 8
wccpf: 1
wont_gyrix_templates: 5
wpcf7_contact_form: 2
wpdmpro: 36
wpsc_cart_orders: 1
wpsc-product: 1
wpsc-product-file: 1
wpuf_forms: 2
wpuf_input: 10
wpuf_profile: 1
wysijap: 1
yith_popup: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (74) ###

Adminimize: by Frank Bültge – 1.11.4
Ajax Search Lite: by Ernest Marcinko – 4.7.15
All In One SEO Pack: by Michael Torbert – 2.6
Auto Post Thumbnail: by Aditya Mooley 
Tarique Sani  – 3.4.1

Capability Manager Enhanced: by Jordi Canals
Kevin Behrens – 1.5.8

CDN Enabler: by KeyCDN – 1.0.7
Payment Gateway Based Fees and Discounts for WooCommerce: by Algoritmika Ltd – 2.3.3 – Not tested with the active version of WooCommerce
Contact Form 7 Lead info with country: by Apasionados – 1.4.2
Contact Form 7: by Takayuki Miyoshi – 5.0.2
Contest Gallery: by Contest Gallery – 8.1.7
Cookie Notice: by dFactory – 1.2.43
Cryout Serious Theme Settings: by Cryout Creations – 0.5.9
Custom Share Buttons with Floating Sidebar: by MR Web Solution – 3.4
Disable Comments: by Samir Shah – 1.7.1
Free Downloads WooCommerce: by Square One Media – 3.0.96 – Not tested with the active version of WooCommerce
Enable Media Replace: by ShortPixel – 3.2.5
Enhanced E-commerce for Woocommerce store: by Tatvic – 2.0.2 – Not tested with the active version of WooCommerce
Facebook for WooCommerce: by Facebook – 1.8.7 – Not tested with the active version of WooCommerce
Flat Rate per State/Country/Region for WooCommerce: by Webdados – 2.5 – Not tested with the active version of WooCommerce
GeoIP Detection: by Yellow Tree (Benjamin Pick) – 2.8.2
Google XML Sitemaps: by Arne Brachhold – 4.0.9
Grant download permissions for past WooCommerce orders: by Claudio Sanches – 0.0.2 – Not tested with the active version of WooCommerce
Logo Carousel: by Sleepless Developers – 1.7.4
ListPress Contact: by ODude Network – 1.2
Max Mega Menu: by Tom Hemsley – 2.4.2
Mobile Assistant Connector: by eMagicOne – 1.4.7
Newsletter - Google Analytics: by The Newsletter Team – 1.0.7
Newsletter - Extended Composer Blocks: by The Newsletter Team – 1.0.0
Newsletter - Contact Form 7: by The Newsletter Team – 4.0.9
Newsletter - Reports: by The Newsletter Team – 4.1.7
Newsletter - WooCommerce: by The Newsletter Team – 1.2.6 – Not tested with the active version of WooCommerce
Newsletter: by Stefano Lissa & The Newsletter Team – 5.4.8
NK Google Analytics: by Manfred Rodríguez – 1.4.15
PHP Compatibility Checker: by WP Engine – 1.4.5
Post SMTP: by Jason Hendriks
Yehuda Hassine – 1.8.9

Quick Page/Post Redirect Plugin: by anadnet – 5.1.8
Really Simple SSL: by Rogier Lankhorst – 3.0
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.0.2
Remove Query Strings From Static Resources: by Speed Up My Website
Your WP Expert – 1.4

TWB Woocommerce Reviews: by Abu Bakar – 1.6 – Not tested with the active version of WooCommerce
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.14.11

Use Google Libraries: by Jason Penney – 1.6.2.3
W3 Total Cache: by Frederick Townes – 0.9.7
WCDPUE Pro: by Uriahs Victor – 1.4.0 – Not tested with the active version of WooCommerce
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.2.0 – Not tested with the active version of WooCommerce
Woo Checkout for Digital Goods: by Multidots – 2.2
Woo Order Note Templates: by Priyanka Bhave - Gyrix TechnoLabs – 1.3.1 – Not tested with the active version of WooCommerce
Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 4.9
Woocommerce Add to cart Ajax for variable products: by Rishi Mehta - Rcreators Websolutions – 1.2.9 – Not tested with the active version of WooCommerce
WooCommerce AJAX Cart: by Moises Heberle
Alex Szilagyi (contributor) – 1.2.6 – Not tested with the active version of WooCommerce

WooCommerce Bulk Discount: by Rene Puchinger – 2.4.5 – Not tested with the active version of WooCommerce
WooCommerce Colors: by WooThemes – 1.0.7 – Not tested with the active version of WooCommerce
WooCommerce EU VAT Compliance (Free): by David Anderson – 1.12.7
WooCommerce Stripe Gateway: by WooCommerce – 4.1.5
Booster for WooCommerce: by Algoritmika Ltd – 3.5.3 – Not tested with the active version of WooCommerce
Woocommerce Order address Print: by Bhavik Patel – 3.2 – Not tested with the active version of WooCommerce
WooCommerce Product Bundles: by SomewhereWarm – 5.7.7 – 5.7.10 is available – Not tested with the active version of WooCommerce
WooCommerce Product Details Customiser: by jameskoster – 0.2.0 – Not tested with the active version of WooCommerce
WooCommerce Recommendation Engine: by Lucas Stark – 3.0.2 – 3.1.9 is available – Not tested with the active version of WooCommerce
WooCommerce Smart Coupons: by WooThemes – 3.0.12 – 3.4.3 is available – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.4.1
WooSwipe: by Website Design – 1.1.6.6
Wordfence Security: by Wordfence – 7.1.6
WordPress Importer: by wordpressdotorg – 0.6.4
WP All Export Pro: by Soflyy – 1.5.1
WP Featherlight: by WP Site Care – 1.2.0
WP-Optimize: by David Anderson
Ruhani Rabin
Team Updraft – 2.2.4

Smush: by WPMU DEV – 2.7.9.1
WP-SpamShield: by Red Sand Media Group – 1.9.21
YITH Purchased Column for WooCommerce: by YITHEMES – 1.1.2 – Not tested with the active version of WooCommerce
YITH WooCommerce Social Login: by YITHEMES – 1.2.1

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
wcpb (wcpb)
yith_bundle (yith_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #5306 - /shop/
Cart: #5307 - /cart/
Checkout: #5308 - /checkout/
My account: #5309 - /my-account/
Terms and conditions: #5316 - /terms-and-conditions/

### Theme ###

Name: PV-Productions Tempera Child
Version: 1.0.0
Author URL: 
Child Theme: ?
Parent Theme Name: Tempera
Parent Theme Version: 1.6.2
Parent Theme Author URL: https://www.cryoutcreations.eu
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: tempera-child/woocommerce/emails/customer-completed-order.php
tempera-child/woocommerce/emails/customer-processing-order.php
tempera-child/woocommerce/emails/email-downloads.php
tempera-child/woocommerce/myaccount/downloads.php

• This reply was modified 6 years, 6 months ago by philip8829.

Hi RK,
Thanks for the prompt reply.

And interesting to hear you don’t have this problem. Everything worked for me too in WC 3.3.5.
Customers receive an email from which they can download the files. If they download from there(and not the account download page) it will result in a log of an anonymous person.
Now in wc 3.4 nothing is being logged..

With the logging feature I mean the woocommerce core download logging feature featured in WC 3.3. This doesn’t work anymore. (Reports >>> customer downloads).

The settings for downloadable settings are: forced downloads, Downloads require NO login, Grant access to downloadable products after payment). I don’t see how this is related?

Also I didn’t change any of the digital products after the update to wc 3.4. Are there settings that I should be aware of on product level?

Thanks for your help.
Looking forward to your reply.

Regards, Philip

Thanks, I just send you an email

Great support. This solved the problem. Thanks:)

I just downgraded to 2.2.0 in which everything work fine again for me. luckily