Thanks Steven for suggesting options.
I realize support posts here are not tickets; I was referring to the plugin’s private support forum for several paid “pro” plugins.
The only reason I mention what is going on in the private support forum is that the mood there is not indicative of a “solid 5 star plugins”, or even remotely close.
Do I need to be worried about complaining regarding someone who has been given total admin access to my site including SFTP? =( If I request that mods look into some reviews, how anonymous can I remain? I wish it was simpler…