peterjameswass

Thanks for the quick reply – will make that amendment and see how it goes.

All the best,

Peter

Fantastic – many thanks @condless!

Hi,

i don’t see either of those meta fields in the mapping. I will be able to give you access to the site on Monday 18th – how would you like me to send you the credentials?

peter

Hi,

Yes, the Webtoffee ‘PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels’ plugin is installed and activated on the site.

Peter

I have just received a ticket number – 65498

I have just found this advice via the search on your support page. This is the exact issue I have –

We have identified that in some Customer websites, the license activation prompt is flagged as a security threat by our backend system. Resulting in the IP address of the plugin being blocked from communicating with our license management software. Rest assured, we have a solution to this issue. Simply contact our technical support team and we’ll get you up and running in no time.

• This reply was modified 1 year ago by peterjameswass.

I have contacted you again using the email address on your support page but I still haven’t received a reply email with a ticket number.

Can you please advise how to fix the licensing problem?

I was not given a ticket number – I just emailed [email protected]

I found that the issue was due to the number of populated item_line columns in the first row. I created a dummy input file with one row containing 500 populated item_line columns and this allowed me to map all 500 and then save that to the import template. Subsequent imports with varying numbers of populated item_line rows then worked fine.