Thank you for your feedback and it is sad that it didn’t worked on your blog, as it works on ALL my blogs.
Regarding support issues, we have one of the best support in industry, so I would be WILLING to find out your support ticket number in our system, so I can investigate it personally and see where the problem is.
Could you please provide it here, so that EVERYONE can see it and make a proper judgment?
Kind regards,
Peter