petemattxo

Please see screenshots:

https://f.hubspotusercontent30.net/hubfs/2749585/Screenshot%202021-11-22%20at%206.29.48%20PM.png
https://f.hubspotusercontent30.net/hubfs/2749585/Screenshot%202021-11-22%20at%206.50.51%20PM.png
https://f.hubspotusercontent30.net/hubfs/2749585/Screenshot%202021-11-22%20at%2010.46.27%20PM.png

• This reply was modified 3 years, 3 months ago by petemattxo.

We will connect our woocommerce website to an accounting system and their specs is to add SKU for shipping.

Hello,

Yeah, only when using Svea Checkout.
Because we have 2 paths of creating WooCommerce order, manually and thru svea checkout, svea checkout will be used more often.
The manual path sends email as expected for Company/Individual.
The old plugin(Stripe checkout) that we used before svea also works fine.

Can you suggest some workaround for this?
How about adding metadata to the order and get/check it in email creation, do you know what hooks can I use for that?

Thanks

Hello,

I think I already found out what ‘flag’ is being used by the email to include or exclude the VAT, is is the ‘woocommerce_tax_display_cart’ option.

We tried to display it to the email body and it always displays as ‘incl’ even though during the cart and checkout page it was set to ‘excl’.

Do you know why it’s always ‘incl’ after svea checkout? is it being overridden during the checkout process?

Thanks,

Hello

We are able to solve this by trying a different SMTP plugin.
Thank you for your answers ??

Hello,

Because this is what we are trying to achieve in woocommerce order and email for ‘Company’ type. Products will not include VAT but will have a total VAT row below the table (pls refer to the image below).

https://ibb.co/FmdSB9n

How can we trigger woocommerce that we want to separate the VAT.
Is this a functionality of your plugin?

Thanks,

• This reply was modified 3 years, 6 months ago by petemattxo.

Ok, thank you for your reply.

My follow-up question would be about the new order email after svea checkout.

Because currently it’s always on the ‘incl. VAT’ mode where the VAT is already applied to each product. Is it connected with Svea payment admin VAT settings or the plugin can do something with that maybe with the ‘woocommerce_tax_display_cart’ option?

Because we also have this flow, that we will create the a pending/on-hold order directly not thru Svea checkout. The prices being displayed in the email is following our Company/Individual settings, where again the company doesn’t apply the VAT per product but has a separate row below for the total VAT.

Thanks,

Hello

It looks like it was the Post-SMTP plugin because we tried another SMTP plugin and it’s sending the emails now.

Thank you for your replies.

I may still have some email related questions but maybe it’s for another ticket.

Hello,

We already tried to 2019 theme and disable all the plugins except for WooCommerce, Svea Checkout and POST SMTP, but still no luck.

Upon checking fatal-error logs of WooCommerce we found this:

2021-09-07T14:17:28+00:00 CRITICAL Uncaught Error: Class 'SendGrid\Mail\Mail' not found in /<website>/wp-content/plugins/post-smtp/Postman/Postman-Mail/PostmanSendGridMailEngine.php:47
Stack trace:
#0 /<website>/wp-content/plugins/post-smtp/Postman/PostmanWpMail.php(236): PostmanSendGridMailEngine->send()
#1 /<website>/wp-content/plugins/post-smtp/Postman/PostmanWpMail.php(60): PostmanWpMail->sendMessage()
#2 /<website>/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php(117): PostmanWpMail->send()
#3 /<website>/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(655): wp_mail()
#4 /<website>/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send()
#5 /<website>/wp-includes/class-wp-h i /<website>/wp-content/plugins/post-smtp/Postman/Postman-Mail/PostmanSendGridMailEngine.php p? rad 47

We already sent that log to Post-Smtp plugin also for their inputs.

What’s weird is it is really sending email if we do order creation from woocommerce, ‘Order Actions’, ‘Updating of status to Complete’ or ‘Manually updating from pending payment to Processing’ for example.

Could it be possible that there’s something wrong during the triggering of the mail from pending to processing?

Hello,

We already tried to 2019 theme and disable all the plugins except for WooCommerce, Svea Checkout and POST SMTP, but still no luck.

Upon checking fatal-error logs of WooCommerce we found this:

2021-09-07T14:17:28+00:00 CRITICAL Uncaught Error: Class 'SendGrid\Mail\Mail' not found in /<website>/wp-content/plugins/post-smtp/Postman/Postman-Mail/PostmanSendGridMailEngine.php:47
Stack trace:
#0 /<website>/wp-content/plugins/post-smtp/Postman/PostmanWpMail.php(236): PostmanSendGridMailEngine->send()
#1 /<website>/wp-content/plugins/post-smtp/Postman/PostmanWpMail.php(60): PostmanWpMail->sendMessage()
#2 /<website>/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php(117): PostmanWpMail->send()
#3 /<website>/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(655): wp_mail()
#4 /<website>/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send()
#5 /<website>/wp-includes/class-wp-h i /<website>/wp-content/plugins/post-smtp/Postman/Postman-Mail/PostmanSendGridMailEngine.php p? rad 47

We already sent that log to Post-Smtp plugin also for their inputs.

What’s weird is it is really sending email if we do order creation from woocommerce, ‘Order Actions’, ‘Updating of status to Complete’ or ‘Manually updating from pending payment to Processing’ for example.

So we are thinking that maybe there’s something wrong during the triggering of the mail from pending to processing.

• This reply was modified 3 years, 6 months ago by petemattxo.

Hello

After sending the test-payment, when I refresh the WooCommerce Orders the status is already ‘Processing’. When I view the order, the Order notes says ‘Order status changed from Waiting for payment to Processing.‘. So it was actually updated to ‘Processing’ but for some reason the hook was not executed?

I also tried to manually update the status of the order, from ‘Processing’ to ‘Pending Payment’ then no email was sent. I updated it again from ‘Pending Payment’ to ‘Processing’ the email was sent by WooCommerce.

Is Svea’s ‘Waiting for Payment’ and WooCommerce ‘Pending Payment’ the same status? What other debugging tips can you suggest?

Thanks

Hello

I already understand it, Thank you for the answer.

My other concern (hopefully the last) is about email.
When the order is created in WooCommerce its status is ‘Processing’.
But the ‘Processing order’ email trigger is not sending email.

SMTP setting should be working fine because manual order creation and updating order to complete will send an email.

Do you have an idea why the order created during svea payment is not triggering email?

Thanks

Hello,

So we tried it in our staging server and it created an Order in our WP Admin after the test payment. The status of the order is ‘Processing’ initially, I tried to mark it as delivered in Payment Admin – Test but the order status is still ‘Processing’. When will it become ‘Completed’? Should it be manually updated to ‘Completed’ in WP admin?

Thanks!

Hello,

I’m starting to think that Svea Checkout will not use WooCommerce > Orders, since Payment Admin has all the info about Orders. I will try it again once we uploaded it to our staging server and I will get back to you if I still encounter some issues.

Thanks!