Doesn’t work
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I added the pixel ID but Meta pixel helper doesn’t detect any pixel.
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Hi @carlamkt ,
Thank you for taking the time to share your feedback about your experience with Pixel Cat.
We’re sorry to hear that you encountered difficulties. We understand that this can be frustrating, and we would have been more than happy to assist you in resolving the issue if you had reached out to us.
Pixel Cat currently has 40,000 active installs so I think that is a good indication that Pixel Cat is working for other users.
-Are you using a caching plugin like WP Rocket? Very often these will cause required files not to operate. So you would need to tell that caching plugin to exclude Pixel Cat.
-Can you send us a link to your website in question so that we can inspect it?
Our team is dedicated to providing excellent customer support, and we encourage our customers to contact us whenever they face any challenges. We have a knowledgeable support team ready to help you troubleshoot and resolve any technical issues you may encounter.
Thank you again for your feedback, and we hope to have the opportunity to assist you.
All the best.
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