Paulina H. (a11n)

Hi there,

I had a look at your site and noticed that you opted for the Commercial license. Thank you for sticking with us!

If you still need to download your historical data, you can do this from your Stats dashboard by expanding a section of data you’re interested in by clicking View details under each section.

From there, you can choose the option to Download data as CSV.

Thank you!

Hi Paul,

The 1:1 installation copy was tested also on live hosting and WordPress Studio – everything works fine.

I’m glad to hear that! Thank you for confirming that the issue is related to LocalWP.

Best,

Hi @inkm

I tested your scenario on a freshly set up free https://tastewp.com/ instance but couldn’t replicate the problem.

Would you mind testing on https://tastewp.com/ as well?

I wonder if the problem is related with how your LocalWP site is managed. Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via?contact form. If you choose to reach out directly, please include a link to this thread.

Thank you!

Hi there,

Yes, you can preload all pages after the cache is emptied by enabling “Preload Mode” in the WP Super Cache settings. You can read more in Additional Settings for WP Super?Cache.

Please let us know if you have any further questions.

Thank you!

Hi @celinejoosten

Thank you for confirming that reinstallation did not help.

Could you check with your your if they do not block access to the XMLRPC file. Please share the Add Jetpack IPs to an?Allowlist article with your host; they will find our IP ranges there.

Do you have any security plugin? It could be a culprit here. Could you try to temporarily deactivate all plugin except Jetpack and try to connect again?

Please let us know how it goes.

Thank you!

Hi @stejarmasivro,

Per our rules:

A commercial site is a website with activities that aim to make money. This could be through advertising or affiliate links, selling products or services, soliciting donations or sponsorships, or any other means directly related to any business or organization.

the ad present on your site does classify it as commercial. This means that using Jetpack Stats on https://www.stejarmasiv.ro requires a paid?Jetpack Stats plan. Thank you for your understanding.

If at some point, you decide to remove the ad, you can initiate your site’s re-evaluation?. Here is how:

1. From the?WordPress.com My Sites page, select your site.
2. Head to the?Purchase page?of the site.
3. Click?Reverify?to initiate the on-demand commercial reclassification process.
4. You will see a message indicating, “We are verifying your site. Please come back later…”

Thank you!

Hi @mauricegrimberg

Thank you, that one worked too ??

Awesome! Thank you for confirming.

Hi @nickyr

I set up the caching plugin WP Rocket and also Imagify to optimise all images on the site. The site is loading quickly however a number of product images do not appear on desktop now until the page is refreshed and I wonder if using two caching plugins (Jetpack and WP Rocket) is causing issues? I ensured that “Enable Site Accelerator” was disabled in Jetpack before I installed WP Rocket.

Hmm, if “Enable Site Accelerator” is disabled then likely this issue requires checking with the WP Rocket support. It would be easier to assess if Jetpack is involved if I could inspect some of these product pages.

Could you please post the URLs here so that we can have a look? If you want it to remain private, you can also contact us via?contact form. If you choose to reach out directly, please include a link to this thread.

Thank you!

Hi there,

I noticed we also have a support ticket open for your site. Have you received our reply via email?

I will repost its content here:

It seems that your site’s default video privacy setting is Private, which is why the videos are not loading publicly. The VideoPress setting can be found in two places: in the Jetpack → Settings under Performance > Media and also in the Jetpack → VideoPress dashboard.?
?
The privacy setting toggle is titled?Video Privacy: Restrict views to members of this site. ?Please make sure to update your default privacy settings to public and let us know if you’re still seeing the same issues with private videos on your website.

If you have further questions, feel free to reply here or by replying to our email (recommended).

Thank you!

We’re now communicating via support ticket so I’m closing this thread.

Thank you!

Hi there,

Thanks. That appears to have worked.

I’m glad to hear that!

I could not find the option to disconnect my site on jetpack.com. Did I not look in the right places

If disconnecting from your WP Admin > Jetpack > My Jetpack (Connection section) or WP Admin > Jetpack > Dashboard (Site connection) do not work, you can also disconnect your site from the WordPress.com dashboard – here.

If you have any other questions, do not hesitate to let us know!

Hi again,

I disconnected https://eleicoes.apublica.org/2016/ for you from our end. Please reconnect and let us know if everything looks as expected.

Thank you!

Hi again Alex,

I don’t think it could be images stuck in Photon’s cache in this instance — I haven’t been using Photon for a really long time now, and I noticed this with new photos that I had just uploaded to my site.

You are right, it’s not the Photon’s cache but the Photon’s links once generated that got stuck in the post and did not refresh to local URLs when Photon got deactivated.

We were able to reproduce this behavior and the issue that Alin linked addresses this behavior https://github.com/Automattic/jetpack/issues/39295.

Once again thank you for your patience and for bringing this problem to our attention!

Hi @therealgggeek

Thanks for fixing this.

Thank YOU again for bringing this to our attention.

I wonder if it would be possible instead to introduce a setting to allow the site admin to define the “From” value…

That sounds like an interesting idea. Please feel free to add it as an enhancement request here.

Thank you!

Hi @therealgggeek

Thank you for bringing our attention to this. We have just open an issue to have it fixed – see GitHub link.

In the meantime, using the filter to customize the email address is indeed a way to go.

Please let us know if you have any further questions.

Thank you!