Forum Replies Created

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter pecoramannaraweb

    (@pecoramannaraweb)

    So, apparently it solved itself, after millions of testing activation and deactivation we got it back and works. Seems stable so… magic sometimes happens.

    Thread Starter pecoramannaraweb

    (@pecoramannaraweb)

    Thanks Mirko,
    sadly is not connected to the card as many clients with different cards that have never been used as testing and other cards we use are not working. It is getting very weird. I am restoring now more and more time the same site with different configuration trying to get a clue of what it could be going one.

    Thread Starter pecoramannaraweb

    (@pecoramannaraweb)

    Hey Mirko, thanks for the suggestions but I did many more tests while waiting for answers as I am in a tight spot here:

    – complete new staging site with all plugins deactivated, (also MU-plugins empty) only storefront + woocommerce + woocommerce stripe plugin, no cloudlfare connected, totally new server, nothing else active, same problme, no luck, still get the same message like I am using the wrong credentials.

    So i decided to test another stripe plugin (non woocommerce) on the same staging site and with test credentials, it works. However… the same new stripe plugin (non woocommerce) in production with cloudflare disabled either in test or live credentials doesn’t work.

    I did truly a lot of testing but overall what is the most important seems the staging that now with the second stripe plugin (non woocommerce) with all the other plugins enabled and the correct theme, with test credentials works. So I am lost…

    Any new idea?

    Thread Starter pecoramannaraweb

    (@pecoramannaraweb)

    Hey Igor,
    thanks for the answer, here the screenshot: https://snipboard.io/35HiwF.jpg

    and here the system status:

    ### WordPress Environment ###

    WordPress address (URL): https://ecommercelinkbuilders.com
    Site address (URL): https://ecommercelinkbuilders.com
    WC Version: 6.8.2
    REST API Version: ? 6.8.2
    WC Blocks Version: ? 8.0.0
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache/2.4.54 (Unix) OpenSSL/1.1.1f
    PHP Version: 7.4.30
    PHP Post Max Size: 512 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 9000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.17-MariaDB-1:10.5.17+maria~ubu2004
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 6.8.2
    WC Database Prefix: wp_
    Total Database Size: 370.27MB
    Database Data Size: 355.72MB
    Database Index Size: 14.55MB
    wp_woocommerce_sessions: Data: 0.36MB + Index: 0.02MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 0.22MB + Index: 0.10MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 2.64MB + Index: 0.84MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 1.50MB + Index: 1.13MB + Engine MyISAM
    wp_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_affiliate_wp_campaigns: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_affiliate_wp_coupons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_affiliate_wp_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_affiliate_wp_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_affiliate_wp_direct_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_affiliate_wp_lifetime_customers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_affiliate_wp_payouts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_affiliate_wp_referralmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_affiliate_wp_referrals: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_affiliate_wp_sales: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_affiliate_wp_visits: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    wp_automatewoo_abandoned_carts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_automatewoo_customers: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_automatewoo_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_automatewoo_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_automatewoo_guests: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_automatewoo_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_automatewoo_log_meta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_automatewoo_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_automatewoo_queue_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_cartflows_ca_cart_abandonment: Data: 0.68MB + Index: 0.06MB + Engine MyISAM
    wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_cartflows_ca_email_templates: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_cartflows_ca_email_templates_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cartflows_visits: Data: 0.28MB + Index: 0.18MB + Engine MyISAM
    wp_cartflows_visits_meta: Data: 1.90MB + Index: 0.32MB + Engine MyISAM
    wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_comments: Data: 0.15MB + Index: 0.06MB + Engine MyISAM
    wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
    wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gf_entry: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
    wp_gf_entry_meta: Data: 0.36MB + Index: 0.30MB + Engine InnoDB
    wp_gf_entry_notes: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gf_form_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gf_form_view: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_hfcm_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_jet_post_types: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_jet_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_jet_widgets_styles: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mclean_refs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mclean_scan: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 9.18MB + Index: 0.25MB + Engine MyISAM
    wp_postmeta: Data: 236.12MB + Index: 3.84MB + Engine MyISAM
    wp_posts: Data: 45.25MB + Index: 0.32MB + Engine MyISAM
    wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_internal_links: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_shortpixel_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_shortpixel_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_usermeta: Data: 0.12MB + Index: 0.07MB + Engine MyISAM
    wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wcs_payment_retries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfconfig: Data: 2.30MB + Index: 0.00MB + Engine InnoDB
    wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilemods: Data: 25.58MB + Index: 0.00MB + Engine InnoDB
    wp_wfhits: Data: 1.02MB + Index: 0.19MB + Engine InnoDB
    wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfknownfilelist: Data: 12.52MB + Index: 0.00MB + Engine InnoDB
    wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflogins: Data: 0.42MB + Index: 0.16MB + Engine InnoDB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfstatus: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
    wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wmfo_fraud_attempts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wmfo_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpil_report_links: Data: 2.25MB + Index: 1.50MB + Engine InnoDB
    wp_wpr_rocket_cache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_wsdesk_archived_tickets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wsdesk_archived_ticketsmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wsdesk_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wsdesk_settingsmeta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wsdesk_tickets: Data: 6.03MB + Index: 0.25MB + Engine InnoDB
    wp_wsdesk_ticketsmeta: Data: 4.47MB + Index: 2.30MB + Engine InnoDB

    ### Post Type Counts ###

    acf-field: 93
    acf-field-group: 7
    attachment: 331
    aw_workflow: 13
    cartflows_flow: 1
    cartflows_step: 2
    custom_css: 6
    elementor_library: 59
    nav_menu_item: 20
    oembed_cache: 8
    pafe-form-database: 356
    page: 35
    post: 7
    product: 14
    pys_event: 1
    revision: 2047
    shop_coupon: 6
    shop_order: 75
    shop_subscription: 10
    shortcoder: 4
    woo_discount: 2
    woo_discount_cart: 1

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (51) ###

    Gravity Forms: by Gravity Forms – 2.6.6
    Advanced Custom Fields PRO: by Delicious Brains – 5.12.3
    Advanced Custom Fields: by Delicious Brains – 5.12.3
    Astra Pro: by Brainstorm Force – 3.9.2
    AutomateWoo: by WooCommerce – 5.5.0
    Booster Plus for WooCommerce: by Pluggabl LLC – 5.6.2
    Branda: by WPMU DEV – 3.4.8
    CartFlows Pro: by CartFlows Inc – 1.11.0
    CartFlows: by CartFlows Inc – 1.11.0
    Custom Fonts: by Brainstorm Force – 1.3.7
    Gravity Forms Drip Add-On: by gravity+ for Drip – 2.1.2
    Drip for WooCommerce: by Drip – 1.1.2
    Duplicate Page: by mndpsingh287 – 4.4.9
    Elementor Pro: by Elementor.com – 3.7.5
    Elementor: by Elementor.com – 3.7.4
    Facebook for WooCommerce: by Facebook – 2.6.22
    MonsterInsights – eCommerce Addon: by MonsterInsights Team – 8.3.6
    MonsterInsights Pro: by MonsterInsights – 8.8.2
    Gravity Forms Google Spreadsheet Addon: by Webholics – 3.3
    Header Footer Code Manager: by 99robots – 1.1.27
    JetElements For Elementor: by Crocoblock – 2.6.6
    Link Whisper Free: by Link Whisper – 0.5.9
    Login As Customer or User Pro: by wp-buy – 2.6
    LTR Checkout organizer: by Andrea Fontebasso – 1.0
    LTR Orders Quality Control Table: by Andrea Fontebasso – 2.5
    MonsterInsights – Forms Tracking Addon: by MonsterInsights Team – 2.2.4
    Perfmatters: by forgemedia – 1.7.7
    Piotnet Addons For Elementor Pro: by Piotnet Team – 7.0.1
    Piotnet Addons For Elementor: by Piotnet – 2.4.18
    Rank Math SEO: by Rank Math – 1.0.96
    Shortcoder: by Aakash Chakravarthy – 6.0
    Sticky Header Effects for Elementor: by Rwattner – 1.5.3
    Spectra: by Brainstorm Force – 2.0.10
    Ultimate Addons for Elementor: by Brainstorm Force – 1.36.10
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.22.19.25

    Upsell Order Bump Offer for WooCommerce: by WP Swings – 2.1.5
    User Role Editor: by Vladimir Garagulya – 4.63
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.19
    Woo Manage Fraud Orders: by Prasidhda Malla – 2.5.6
    WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.9
    WooCommerce Stripe Gateway: by WooCommerce – 6.7.0
    WooCommerce Subscriptions: by WooCommerce – 3.1.4
    WooCommerce: by Automattic – 6.8.2
    Wordfence Security: by Wordfence – 7.6.1
    WordPress Importer: by wordpressdotorg – 0.7
    WP Fail2Ban Redux: by Brandon Allen – 0.8.2
    WP-Optimize – Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.7

    WP Rocket: by WP Media – 3.12.0.5
    WSDesk Agent Signature Add-On: by Elextensions – 1.0.4
    WSDesk – WordPress Support Desk: by ELEXtensions – 5.3.1
    Zoho Mail: by Zoho Mail – 1.4.8

    ### Inactive Plugins (8) ###

    Booster for WooCommerce: by Pluggabl LLC – 5.6.4
    Easy WP SMTP: by wpecommerce
    alexanderfoxc – 1.4.7

    Login As Customer or User: by wp-buy – 3.1
    Password Protected: by WPExperts – 2.5.3
    ShortPixel Adaptive Images: by ShortPixel – 3.5.1
    ShortPixel Image Optimizer: by ShortPixel – 5.0.9
    WooCommerce Admin: by WooCommerce – 3.3.2
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.14

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Must Use Plugins (2) ###

    Endurance Page Cache: by Mike Hansen – 2.2
    SSO: by Garth Mortensen
    Mike Hansen – 0.3

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –

    ### WC Pages ###

    Shop base: #401 – /shop-2/
    Cart: #97 – /cart/
    Checkout: #98 – /checkout/
    My account: #99 – /my-account/
    Terms and conditions: #4269 – /terms-of-purchase/

    ### Theme ###

    Name: ecommercelinkbuilders
    Version: 1.0.0
    Author URL: https://wpastra.com/about/
    Child Theme: ?
    Parent Theme Name: Astra
    Parent Theme Version: 3.9.2
    Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    WooCommerce Support: ?

    ### Templates ###

    Overrides: ecommercelinkbuilders/woocommerce/checkout/form-checkout.php
    ecommercelinkbuilders/woocommerce/emails/customer-on-hold-order.php

    ### Subscriptions ###

    WCS_DEBUG: ? No
    Subscriptions Mode: ? Live
    Subscriptions Live URL: https://ecommercelinkbuilders.com
    Subscription Statuses: wc-active: 3
    wc-cancelled: 7

    WooCommerce Account Connected: ? No
    Custom Retry Rules: ? No
    Custom Retry Rule Class: ? No
    Custom Raw Retry Rule: ? No
    Custom Retry Rule: ? No
    Retries Migration Status: ? Completed
    Report Cache Enabled: ? Yes
    Cache Update Failures: ? 0 failure

    ### Store Setup ###

    Country / State: United States (US) — Texas

    ### Subscriptions by Payment Gateway ###

    Stripe: wc-active: 3
    wc-cancelled: 7

    ### Payment Gateway Support ###

    Stripe: products
    refunds
    tokenization
    add_payment_method
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page

    Disabled Features: minified-js
    settings

    Daily Cron: ? Next scheduled: 2022-09-09 00:53:27 +00:00
    Options: ?
    Notes: 73
    Onboarding: completed

    ### Action Scheduler ###

    Complete: 3,721
    Oldest: 2022-08-08 14:28:58 +0000
    Newest: 2022-09-08 14:25:10 +0000

    Failed: 70
    Oldest: 2021-05-19 11:00:01 +0000
    Newest: 2022-09-06 14:57:23 +0000

    Pending: 7
    Oldest: 2022-09-08 15:25:10 +0000
    Newest: 2022-09-30 14:57:14 +0000

    ### Status report information ###

    Generated at: 2022-09-08 14:28:11 +00:00
    `

    Thread Starter pecoramannaraweb

    (@pecoramannaraweb)

    Actually I did some more in depth investigation after this suggestion (should have done it before probably), I exported all the payments and dive into the data more in depth to properly understand the matter.

    We have plenty of completed payments from Canada, and I notice that there is a variety of approach, as many use space in the middle, other are uppercase, lowercase, mixed case, etc.. and all passed the Zip validation, no matter how the zip was used.

    Only 6 didn’t pass in the first attempt, but 4 of those using another Zip they passed with the same card, so I definitely suspect that in this specific case, there is a mismatch between the zip code used by the client and the one from the bank, I can’t see another way to solve the issue.

    Thanks for the help!

    Thread Starter pecoramannaraweb

    (@pecoramannaraweb)

    BTW, I tested it adding the space in the ZIP and I can confirm that same to me, I get it separate in the API call and also I can say that other clients are using it separate and get passed correctly, so there is nothing filtering it before the API call.

    Thread Starter pecoramannaraweb

    (@pecoramannaraweb)

    Hey Tijosh, thanks for the answer, you make a good point with the “owner” properties, however we didn’t entered it. I assumed it came from the transactions and then Stripe saved it?

    But as the client is also a developer and use regularly Stripe, he himself integrated it directly at the checkout of other sites (not using woocommerce integrations but the stripe checkout directly), and he keep saying he has never had this problem before in years, so I will keep investigating the issue more, hopefully something comes up.

    Thanks

    Thread Starter pecoramannaraweb

    (@pecoramannaraweb)

    Hi Felipe,

    thank you for the answer, sadly we did already all those checks with Stripe and the client and from their side they confirm that all is fine apart the ZIP that should be split in 2 parts with a space in the middle, this actually is the only thing i can think of.

    Here you can see how it is passed in the API: https://drive.google.com/file/d/1yk3t9BphxnoQsS-3ymjNXsoa7Z6aqXLz/view?usp=drivesdk

    Is there maybe a filter I can apply for testing purpose where I can intercept this specific ZIP and pass it into the API with a space?

    Thanks

    Thread Starter pecoramannaraweb

    (@pecoramannaraweb)

    Hi Melinda, thanks for the answer, here the report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://li***********k.com
    Site address (URL): https://li***********k.com
    WC Version: 5.1.0
    REST API Version: ? 5.1.0
    WC Blocks Version: ? 4.4.3
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 2.1.3
    Log Directory Writable: ?
    WP Version: ? 5.7 - There is a newer version of WordPress available (5.7.1)
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.19.2
    PHP Version: 7.4.16
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.31-MariaDB-1:10.2.31+maria~bionic-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.0.0
    WC Database Prefix: wp_
    Total Database Size: 279.21MB
    Database Data Size: 259.30MB
    Database Index Size: 19.91MB
    wp_woocommerce_sessions: Data: 0.45MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 0.85MB + Index: 0.41MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 2.47MB + Index: 0.79MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 1.39MB + Index: 1.02MB + Engine MyISAM
    wp_automatewoo_abandoned_carts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_automatewoo_customers: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    wp_automatewoo_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_automatewoo_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_automatewoo_guests: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_automatewoo_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_automatewoo_log_meta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_automatewoo_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_automatewoo_queue_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_cartflows_ca_cart_abandonment: Data: 0.31MB + Index: 0.03MB + Engine MyISAM
    wp_cartflows_ca_email_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cartflows_ca_email_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cartflows_ca_email_templates_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cartflows_visits: Data: 0.15MB + Index: 0.10MB + Engine MyISAM
    wp_cartflows_visits_meta: Data: 0.93MB + Index: 0.18MB + Engine MyISAM
    wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_comments: Data: 0.37MB + Index: 0.21MB + Engine MyISAM
    wp_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gf_entry: Data: 0.23MB + Index: 0.03MB + Engine InnoDB
    wp_gf_entry_meta: Data: 1.52MB + Index: 0.66MB + Engine InnoDB
    wp_gf_entry_notes: Data: 0.14MB + Index: 0.03MB + Engine InnoDB
    wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gf_form_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gf_form_view: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_hfcm_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_jet_post_types: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_jet_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_jet_widgets_styles: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_options: Data: 4.66MB + Index: 0.92MB + Engine MyISAM
    wp_postmeta: Data: 191.71MB + Index: 12.63MB + Engine MyISAM
    wp_posts: Data: 16.46MB + Index: 0.70MB + Engine MyISAM
    wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_sc_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_usermeta: Data: 0.53MB + Index: 0.37MB + Engine MyISAM
    wp_users: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
    wp_wcs_payment_retries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.08MB + Index: 0.08MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfblockediplog: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfconfig: Data: 1.38MB + Index: 0.00MB + Engine InnoDB
    wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilemods: Data: 17.55MB + Index: 0.00MB + Engine InnoDB
    wp_wfhits: Data: 1.02MB + Index: 0.22MB + Engine InnoDB
    wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfissues: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wp_wfknownfilelist: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
    wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflogins: Data: 1.02MB + Index: 0.14MB + Engine InnoDB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
    wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wsdesk_archived_tickets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wsdesk_archived_ticketsmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wsdesk_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wsdesk_settingsmeta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wsdesk_tickets: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
    wp_wsdesk_ticketsmeta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 40
    acf-field-group: 9
    attachment: 266
    aw_workflow: 12
    cartflows_flow: 1
    cartflows_step: 2
    custom_css: 5
    elementor_library: 26
    nav_menu_item: 1
    oembed_cache: 4
    pafe-form-database: 4537
    page: 33
    post: 9
    product: 25
    pys_event: 1
    revision: 1114
    shop_coupon: 20
    shop_order: 506
    shop_order_refund: 11
    shop_subscription: 21
    woo_discount: 2
    woo_discount_cart: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (41) ###
    
    Gravity Forms: by Gravity Forms – 2.4.23
    Advanced Custom Fields PRO: by Elliot Condon – 5.9.5
    Advanced Custom Fields: by Elliot Condon – 5.9.5
    Astra Pro: by Brainstorm Force – 3.1.0
    AutomateWoo: by WooCommerce – 5.3.0
    Booster Plus for WooCommerce: by Pluggabl LLC – 5.3.9
    CartFlows Pro: by CartFlows Inc – 1.6.8
    CartFlows: by CartFlows Inc – 1.6.9
    Gravity Forms Drip Add-On: by gravity+ for Drip – 2.1.2
    Drip for WooCommerce: by Drip – 1.1.1
    Duplicate Page: by mndpsingh287 – 4.4
    Elementor Pro: by Elementor.com – 3.0.5
    Elementor: by Elementor.com – 3.1.4
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.16.2
    Gravity Forms Google Spreadsheet Addon: by Webholics – 3.3
    Header Footer Code Manager: by 99robots – 1.1.9
    LTR Checkout organizer: by Andrea Fontebasso – 1.0
    LTR Orders Quality Control Table: by Andrea Fontebasso – 1.0
    Facebook for WordPress: by Facebook – 3.0.5
    Piotnet Addons For Elementor Pro: by Luong Huu Phuoc (Louis Hufer) – 6.3.32
    Piotnet Addons For Elementor: by Piotnet – 2.4.6
    Protect WordPress Uploads: by Stephan Csorba – 1.2.2.8
    Rank Math SEO: by Rank Math – 1.0.60.1
    ShortPixel Image Optimizer: by ShortPixel – 4.21.2
    Ultimate Addons for Gutenberg: by Brainstorm Force – 1.21.1
    Ultimate Addons for Elementor: by Brainstorm Force – 1.29.2
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.16.50.25
    
    Upsell Order Bump Offer for WooCommerce: by MakeWebBetter – 1.4.2
    User Role Editor: by Vladimir Garagulya – 4.58.3
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.11
    WooCommerce Admin: by WooCommerce – 2.1.3
    WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.7
    WooCommerce Cost of Goods: by SkyVerge – 2.9.8
    WooCommerce Stripe Gateway: by WooCommerce – 5.0.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
    Booster for WooCommerce: by Pluggabl LLC – 5.3.9
    WooCommerce Subscriptions: by WooCommerce – 3.0.13
    WooCommerce: by Automattic – 5.1.0 (update to version 5.2.2 is available)
    Wordfence Security: by Wordfence – 7.4.14
    WSDesk - WordPress Support Desk: by WSDesk – 4.1.6
    Zoho Mail: by Zoho Mail – 1.4.2
    
    ### Inactive Plugins (6) ###
    
    Cloudflare: by Cloudflare
    Inc. – 4.4.0
    
    DW PromoBar: by DesignWall – 1.0.4
    LTR Black List QC: by Andrea Fontebasso – 1.0
    Password Protected: by Ben Huson – 2.4
    Perfmatters: by forgemedia – 1.6.6
    WP Rocket: by WP Media – 3.8.3
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (2) ###
    
    Endurance Page Cache: by Mike Hansen – 2.0.5
    SSO: by Garth Mortensen
    Mike Hansen – 0.3
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #401 - /shop-2/
    Cart: #97 - /cart/
    Checkout: #98 - /checkout/
    My account: #99 - /my-account/
    Terms and conditions: #4269 - /terms-of-purchase/
    
    ### Theme ###
    
    Name: li***********k
    Version: 1.0.0
    Author URL: https://wpastra.com/about/
    Child Theme: ?
    Parent Theme Name: Astra
    Parent Theme Version: 3.2.0 – 3.3.2 is available
    Parent Theme Author URL: https://wpastra.com/about/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: li***********k/woocommerce/checkout/form-checkout.php
    li***********k/woocommerce/emails/customer-on-hold-order.php
    
    ### Subscriptions ###
    
    WCS_DEBUG: ? No
    Subscriptions Mode: ? Live
    Subscriptions Live URL: https://li***********k.com
    Subscription Statuses: trash: 4
    wc-active: 17
    
    WooCommerce Account Connected: ? No
    Custom Retry Rules: ? No
    Custom Retry Rule Class: ? No
    Custom Raw Retry Rule: ? No
    Custom Retry Rule: ? No
    Retries Migration Status: ? Completed
    Report Cache Enabled: ? Yes
    Cache Update Failures: ? 0 failure
    
    ### Store Setup ###
    
    Country / State: United States (US) — Texas
    
    ### Subscriptions by Payment Gateway ###
    
    Stripe: trash: 4
    wc-active: 17
    
    ### Payment Gateway Support ###
    
    Stripe: products
    refunds
    tokenization
    add_payment_method
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions
    pre-orders
    
    ### Action Scheduler ###
    
    Complete: 6,722
    Oldest: 2021-03-20 08:44:45 +0000
    Newest: 2021-04-20 08:24:13 +0000
    
    Pending: 20
    Oldest: 2021-04-20 08:28:53 +0000
    Newest: 2021-05-19 15:38:44 +0000
    
    ### Status report information ###
    
    Generated at: 2021-04-20 08:24:43 +00:00
    
    Thread Starter pecoramannaraweb

    (@pecoramannaraweb)

    Hi, yes, sorry I forgot to answer. Issue has been resolved, it seemed a problem in the database. Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)