peacockstrutmarketing

Please respond, this remains a serious issue on our site

That’s all the fatal error logs.

2023-02-08T19:06:10+00:00 CRITICAL Uncaught Error: Call to undefined function is_woocommerce_prior_to() in /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/import/import.php:1892
Stack trace:

0 /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/import/import.php(68): Wt_Import_Export_For_Woo_Order_Import->process_item(Array)

1 /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/order.php(100): Wt_Import_Export_For_Woo_Order_Import->prepare_data_to_import(Array, Array, 14020, false)

2 /home/customer/www/theenglishsoapcompany.com/public_html/wp-includes/class-wp-hook.php(308): Wt_Import_Export_For_Woo_Order->importer_do_import(Array, 'order', 'import', Array, Array, 'new', 14020, false)

3 /home/customer/www/theenglishsoapcompany.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array)

4 /home/customer/www/theenglishsoapcompany.com/p in /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/import/import.php on line 1892

2023-02-08T19:24:16+00:00 CRITICAL Uncaught Error: Call to undefined function is_woocommerce_prior_to() in /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/import/import.php:1892
Stack trace:

0 /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/import/import.php(68): Wt_Import_Export_For_Woo_Order_Import->process_item(Array)

1 /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/order.php(100): Wt_Import_Export_For_Woo_Order_Import->prepare_data_to_import(Array, Array, 14020, false)

2 /home/customer/www/theenglishsoapcompany.com/public_html/wp-includes/class-wp-hook.php(308): Wt_Import_Export_For_Woo_Order->importer_do_import(Array, 'order', 'import', Array, Array, 'new', 14020, false)

3 /home/customer/www/theenglishsoapcompany.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array)

4 /home/customer/www/theenglishsoapcompany.com/p in /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/import/import.php on line 1892

2023-02-08T19:51:35+00:00 CRITICAL Uncaught Error: Call to undefined function is_woocommerce_prior_to() in /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/import/import.php:1892
Stack trace:

0 /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/import/import.php(68): Wt_Import_Export_For_Woo_Order_Import->process_item(Array)

1 /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/order.php(100): Wt_Import_Export_For_Woo_Order_Import->prepare_data_to_import(Array, Array, 0, false)

2 /home/customer/www/theenglishsoapcompany.com/public_html/wp-includes/class-wp-hook.php(308): Wt_Import_Export_For_Woo_Order->importer_do_import(Array, 'order', 'import', Array, Array, 'new', 0, false)

3 /home/customer/www/theenglishsoapcompany.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array)

4 /home/customer/www/theenglishsoapcompany.com/public_ht in /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/import/import.php on line 1892

2023-02-08T19:57:00+00:00 CRITICAL Uncaught Error: Call to undefined function is_woocommerce_prior_to() in /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/import/import.php:1892
Stack trace:

0 /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/import/import.php(68): Wt_Import_Export_For_Woo_Order_Import->process_item(Array)

1 /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/order.php(100): Wt_Import_Export_For_Woo_Order_Import->prepare_data_to_import(Array, Array, 0, false)

2 /home/customer/www/theenglishsoapcompany.com/public_html/wp-includes/class-wp-hook.php(308): Wt_Import_Export_For_Woo_Order->importer_do_import(Array, 'order', 'import', Array, Array, 'new', 0, false)

3 /home/customer/www/theenglishsoapcompany.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array)

4 /home/customer/www/theenglishsoapcompany.com/public_ht in /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/import/import.php on line 1892

2023-02-08T19:57:43+00:00 CRITICAL Uncaught Error: Call to undefined function is_woocommerce_prior_to() in /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/import/import.php:1892
Stack trace:

0 /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/import/import.php(68): Wt_Import_Export_For_Woo_Order_Import->process_item(Array)

1 /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/order.php(100): Wt_Import_Export_For_Woo_Order_Import->prepare_data_to_import(Array, Array, 0, false)

2 /home/customer/www/theenglishsoapcompany.com/public_html/wp-includes/class-wp-hook.php(308): Wt_Import_Export_For_Woo_Order->importer_do_import(Array, 'order', 'import', Array, Array, 'new', 0, false)

3 /home/customer/www/theenglishsoapcompany.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array)

4 /home/customer/www/theenglishsoapcompany.com/public_ht in /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/wt-import-export-for-woo-order/order/import/import.php on line 1892

2023-02-07T08:16:39+00:00 CRITICAL Uncaught TypeError: Argument 1 passed to Automattic\WooCommerce\Internal\ProductAttributesLookup\LookupDataStore::get_attribute_taxonomies() must be an instance of WC_Product, bool given, called in /home/customer/www/lucyn9.sg-host.com/public_html/wp-content/plugins/woocommerce/src/Internal/ProductAttributesLookup/LookupDataStore.php on line 378 and defined in /home/customer/www/lucyn9.sg-host.com/public_html/wp-content/plugins/woocommerce/src/Internal/ProductAttributesLookup/LookupDataStore.php:516
Stack trace:

0 /home/customer/www/lucyn9.sg-host.com/public_html/wp-content/plugins/woocommerce/src/Internal/ProductAttributesLookup/LookupDataStore.php(378): Automattic\WooCommerce\Internal\ProductAttributesLookup\LookupDataStore->get_attribute_taxonomies(false)

1 /home/customer/www/lucyn9.sg-host.com/public_html/wp-content/plugins/woocommerce/src/Internal/ProductAttributesLookup/LookupDataStore.php(283): Automattic\WooCommerce\Internal\ProductAttributesLookup\LookupDataStore->create_data_for_variation(Object(W in /home/customer/www/lucyn9.sg-host.com/public_html/wp-content/plugins/woocommerce/src/Internal/ProductAttributesLookup/LookupDataStore.php on line 516

Hi there, apologies for my delay in getting back to you. I cannot replicate the anada shipping issue, we will have to see if it happens again.

RE: the VAT/ discount calculatons:

I have performed all the actions you stated, but the issue still persists.
I have updated the database and all outdated theme templates. I have performed a healthcheck on the site disabling all plugins and changing the theme and am still getting the same issue. Please see the screenshot: https://snipboard.io/lEP1HM.jpg

The test order was for an item priced at ￡5.60 (inclusive of VAT)
On the order wth incorrect values, it says:

Cost: ￡4.67 x 1 Total ￡4.67 (0.93 discount) VAT ￡0.75 (0.18 discount)

However, if the cost value should be the Product Value minus VAT, it should read as follows:

Cost: ￡4.48 x 1 Total ￡3.58 (0.90 discount) VAT ￡0.90 (0.22 discount)

I will post any fatal error logs below. Thanks

Hi there, I have managed to get the import to work, but on the analytics customer data it does not match the customer data on the old site. We have just over 7k custmers on the new site, but there were 12k on the old.

Thanks

Lucy

Hi, will do as you’ve suggested this afternoon, however I need to flag a new issue. We have just had a customer with Billing and Shipping address of Canada create an order, and they have received free shipping. They should have been charged ￡72 for international shipping.

We do not have free shipping enabled for international customers, we only have free shipping enabled for UK based customers for order values of over ￡35. This is very concerning as the order value was nowhere near enough to cover the value of the order.

I wil do as you have suggested, and let you know what I find.

Thanks

Lucy

Hi Igor – to be clear, all products are reporting this issue as far as I’m aware, the issue appears on every order that uses the welcome20 code (we do not have any other coupons that remain active).

Howver, the example product that I have used in my testing is: https://theenglishsoapcompany.com/kew-bergamot-and-ginger-soap/

Thanks

Lucy

Yes, it is set to Standard, please see the screenshot: https://snipboard.io/Dqz3N7.jpg

https://justpaste.it/73l61

Hi, thank you for your response. Precisely, this is part of the issue. The full price of the item in the screenshot including VAT is ￡6.60. So, depending on whether the cost column should show the cost of the item with or without VAT, it should be either ￡6.60 or ￡5.28.

Here is the Woocommerce setting screenshot: https://snipboard.io/QB85Jp.jpg

The tax standard rate, you already have a screenshot of the tax settings: https://snipboard.io/wjRkrs.jpg

The welcome20 coupon: https://snipboard.io/W8X2ts.jpg

Woocommerce status report:

For some reason I cannot paste in my status report? I can paste into a text file so copying is not the issue. I will try to paste it in a seperate comment.

Thanks

Lucy

Thank you so much for you prompt response! That has worked, now product status has a green tick. Brilliant customer service thanks

Hi, I just deleted and readded the feed to google shopping to see if it works, nothing I’m afraid.

Here you go https://theenglishsoapcompany.com/wp-content/uploads/woo-product-feed-pro/logs/debug.log

Hi there, thanks for your response. Yes, the link you provided was the guide I used. I followed it exactly, but on this step:

‘You will find that the value field will change into a drop-down containing all your WooCommerce categories. Now select the category for which you are creating a product feed (Digital clocks in our example) and set the THEN field on “Include only”:’

The value field did not turn into a drop down. I had to type in the category name.

I have just noticed that when I check the number of products in feed on the manage feeds page, it does say 17, which implies the filter has worked.

I am not sure I am properly updating or refreshing my feed, no. I have tried by refreshing the feed in the manage feeds section on the back end of the website, and then, in google shopping in the Feeds section, I have tried ‘fetch now’ and ‘reprocess feed’. It doesn’t update the feed.

I will go through your noted about ghost products, thank you for sending.